M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Users experiencing failures joining meetings using a Conferencing Virtual Assistant (CVA) in Microsoft Teams ID: TM222372 Status Service Restored Details Title: Users experiencing failures joining meetings using a Conferencing Virtual Assistant (CVA) in Microsoft Teams User Impact: Users may have intermittently experienced dropped calls when connecting through a CVA in Microsoft Teams. More info: Due to the intermittent nature of impact, retries may have been successful. Final status: We've verified via telemetry that rebalancing load has mitigated impact. Scope of impact: Around 30 percent of calls served through the affected infrastructure and using CVA were impacted. Start time: Thursday, September 17, 2020, at 3:00 PM UTC End time: Thursday, September 17, 2020, at 5:14 PM UTC Root cause: An unexpected increase in traffic resulted in impact. Next steps: - We're furthering reviewing the source of the spike in traffic and why it resulted in impact to prevent similar issues in the future. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052