M365 Service Health Notification

Exchange Online service alert Incident information Title: All users are unable to access Exchange Online on BlackBerry mobile devices or Blackberry Work Client managed devices ID: EX216359 Status Service Restored Details Title: All users are unable to access Exchange Online on BlackBerry mobile devices or Blackberry Work Client managed devices User Impact: Users were unable to access Exchange Online through their BlackBerry devices or Blackberry Work Client managed devices. More info: Android and iOS devices that were managed through the Blackberry Work Client app would have also experienced impact. Final status: We've confirmed via monitoring that the routing change has finished deploying to the affected infrastructure and service is restored. Scope of impact: This issue could have affected any user attempting to access Exchange Online email using their BlackBerry device or on Android and iOS devices that were managed through the Blackberry Work Client app. Start time: Friday, May 22, 2020, at 11:56 PM UTC End time: Tuesday, June 16, 2020, at 6:00 AM UTC Root cause: Recent changes to the routing of requests to Exchange Online from BlackBerry devices triggered an underlying code issue, which prevented users from accessing the service. Next steps: - To help prevent similar impact in the future, we're further investigating why the recent routing changes triggered an underlying code issue. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052