M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Some VTC users experiencing meeting session disruptions ID: TM217917 Status Service Restored Details Title: Some VTC users experiencing meeting session disruptions User Impact: Some users joining Teams meetings through VTC were having their meeting sessions disconnected after about 6 minutes. More info: Only some users joining Teams meetings from VTC (video teleconference endpoints) via a Cloud Video Interop (CVI) provider were affected. Final status: We've identified that a recent deployment which manages the lifecycle of real-time media bot sessions, including CVI, introduced a regression. We've reverted the deployment and confirmed that the issue has been mitigated after monitoring the service. Scope of impact: Impact was specific to some users joining Teams meetings from VTC endpoints via a CVI provider. Start time: Thursday, July 2, 2020, at 12:00 AM UTC End time: Friday, July 3, 2020, at 9:30 AM UTC Root cause: A recent deployment which manages the lifecycle of real-time media bot sessions, including CVI, introduced a regression. Next steps: - We're reviewing our update procedures to better identify similar issues during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052