M365 Service Health Notification

Exchange Online service alert Incident information Title: Some users unable to access the Exchange Online service ID: EX218122 Status Service Restored Details Title: Some users unable to access the Exchange Online service User Impact: Users may have been unable to access the Exchange Online through all protocols. Final status: We've confirmed that restarting the affected infrastructure has resolved the issue. Scope of impact: Your organization was affected by this event. Impact was specific to a subset of users who were served through the affected mailbox infrastructure. Start time: Wednesday, July 8, 2020, at 5:10 PM UTC End time: Wednesday, July 8, 2020, at 6:10 PM UTC Root cause: A portion of mailbox infrastructure that hosts user content wasn't working as expected, resulting in impact. Next steps: - We're analyzing performance data and trends on the affected mailbox infrastructure to better understand why it entered into a unresponsive state to help prevent this problem from happening again. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052