M365 Service Health Notification

Exchange Online service alert Incident information Title: All users may be unable to send or receive email through all Exchange Online connection methods ID: EX219631 Status Restoring Service Details Title: All users may be unable to send or receive email through all Exchange Online connection methods User Impact: Users may be unable to send or receive email through all Exchange Online connection methods. More info: Additionally, admins may experience issues provisioning new domains or making changes to existing domains or user accounts. Some of the affected connection methods are the Outlook desktop client, Outlook on the web and Exchange ActiveSync (EAS). Customers that are affected by this issue have recently provisioned their domain, have made changes to their existing domain or user accounts in the Exchange Online service. Current status: We've determined that, along with sending and receiving email, an issue within Microsoft Online Directory Services (MSODS) is also impacting the provisioning of new domains and changes to existing domains or user accounts. The fix we've deployed is expected to fix all issues resulting from the problem in MSODS. Scope of impact: Your organization is affected by this event, and all users attempting to send or receive email through Exchange Online may experience impact. Root cause: An issue within Microsoft Online Directory Services (MSODS) is impacting the provisioning of new domains and changes to exiting domains or user accounts resulting in issues with email and domain management. Next update by: Sunday, August 2, 2020, at 1:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052