Saturday, January 31, 2009

All systems up

All systems appear are operating at this time.

Monday, January 26, 2009

TitanConnect Back Online

Production is back online.  A configuration issue undetected from last Friday’s fix resulted in this problem surfacing.  The permanent solution is in place and the system is back up and running.

TitanConnect Production is Offline

ITS is currently working on the TitanConnect issue.

Friday, January 23, 2009

TitanConnect Production is Offline

ITS is currently working on the TitanConnect Production issue.

Tuesday, January 20, 2009

Banner is back online

Banner is back online. Sorry for the inconvenience. ITS Dept.TitanConnect Portal (TC) is also online.

Monday, January 19, 2009


The scheduled down time for Banner has been exceeded due to problems establishing connection with Oracle. ITS is working on this. Thank you.

Eng Labs, Briggs Labs and D&F DB

The firewalls for Eng and Briggs will be down until mid-morning Tuesday. Internet access from the Eng and Briggs labs will not work but all other functions should.

The C&F DB server will be unavailable until it is brought back up in the morning.


Webmail issues are still being dealt with. We apologize. We are working with the vendor to clear this issue up. More to come.


The efforts are continuing. We are close but not quite there yet. Please hang in there. Estimates are about 1 more hour of time. We apologize.

Work Continues

Some of the services from today's efforts are back online. At this time faculty/staff e-mail is still down as is TitanConnect. We expect to have this resolved in the next hour or two. Your patience is appreciated.

Friday, January 16, 2009

Data Center Upgrades Scheduled for this Monday's MLK University Holiday

On Monday, January 19, 2009 (Martin Luther King Holiday) the ITS department will be upgrading the central storage solution used by the majority of production servers throughout the University.  This upgrade will provide more disk space (16 more Terabytes) for all major servers in preparation for the TitanConnect Banner Student, Financial Aid and Portal go-live projects, allow for ITS to streamline daily and weekly back-up and free hardware that will become core components for a future hot-site.

To accomplish this upgrade a number of computer services will be offline for a period of time.  Starting at 6:00 am on January 19th access to all University web-servers, all TitanConnect Banner services, all TitanNet services, faculty/staff email and student email will be unavailable to approximately 3:00 pm.

All incoming e-mail will be queued and delivered after services have been restored.

During this time, access to the Internet for web surfing, Exchange, Blackboard (aka Knowledge),, Wimba and TurnItIn will remain available.

Updates will be posted on the ITS Outage Blog located at

We apologize in advance for the down-time and appreciate your patience as we take these steps to further build up the University’s environment.


Tuesday, January 13, 2009

College/Departmental Web Server Maintenance Complete

All services have been restored on the college/departmental web server.

Monday, January 12, 2009

College/Departmental Web Server Maintenance

Between 6:30 a.m. and 7:15 a.m. Tuesday, January 13th the college/departmental web server will be offline for upgrades. The following sites will be unavailable during this time period.

Friday, January 02, 2009

Chemistry and Engineering WiFI

As of noon today, Friday January 2nd, the Wifi in Chemistry and Engineering has been restored. Offices in Chemistry were not affected by the outage.

Chemistry, WIFI in Eng, WIFI in the Library

As a result of the power outages during break, all of Chemistry appears to be down (MDF), six access points in Engineering and one access point in the Library.  ITS will work to restore all of these services as quickly as possible.


Merry Christmas and Happy New Year - Issues, please leave us a comment.

The Information Technology Services department wishes all a very Merry Christmas and a Happy New Year.

From 12/23/08 at 5:00 PM to 1/2/09 at 7:30 AM all of our systems will be on auto-pilot. While you are enjoying the break, the ITS staff will also take some “downtime”.

During this period all websites, Blackboard server, e-mail servers and our cable stations will run as normal. In the event there is a technical problem, you may report it to ITS by posting a comment on the ITS blog at When you post a comment on the blog, an ITS staff member is immediately notified by pager. We will try to reach the appropriate staff person to attempt to resolve the problem and we will use the ITS blog as the place for two-way communication. By using the blog, everyone has the opportunity to see two-way communications on reported issues and the current status.

Tickets submitted into the Helpdesk system will be periodically looked at, as well as messages on the Helpdesk phone line listened to, and answered when possible or upon return to campus.

Merry Christmas,