All systems appear are operating at this time.
Monday, January 26, 2009
Friday, January 23, 2009
Tuesday, January 20, 2009
Monday, January 19, 2009
The C&F DB server will be unavailable until it is brought back up in the morning.
Friday, January 16, 2009
On Monday, January 19, 2009 (Martin Luther King Holiday) the ITS department will be upgrading the central storage solution used by the majority of production servers throughout the University. This upgrade will provide more disk space (16 more Terabytes) for all major servers in preparation for the TitanConnect Banner Student, Financial Aid and Portal go-live projects, allow for ITS to streamline daily and weekly back-up and free hardware that will become core components for a future hot-site.
To accomplish this upgrade a number of computer services will be offline for a period of time. Starting at 6:00 am on January 19th access to all University web-servers, all TitanConnect Banner services, all TitanNet services, faculty/staff email and student email will be unavailable to approximately 3:00 pm.
All incoming e-mail will be queued and delivered after services have been restored.
During this time, access to the Internet for web surfing, Exchange, Blackboard (aka Knowledge), www.detroittitans.com, Wimba and TurnItIn will remain available.
Updates will be posted on the ITS Outage Blog located at http://udm-its.blogspot.com.
We apologize in advance for the down-time and appreciate your patience as we take these steps to further build up the University’s environment.
Tuesday, January 13, 2009
Monday, January 12, 2009
Friday, January 02, 2009
As a result of the power outages during break, all of Chemistry appears to be down (MDF), six access points in Engineering and one access point in the Library. ITS will work to restore all of these services as quickly as possible.
From 12/23/08 at 5:00 PM to 1/2/09 at 7:30 AM all of our systems will be on auto-pilot. While you are enjoying the break, the ITS staff will also take some “downtime”.
During this period all websites, Blackboard server, e-mail servers and our cable stations will run as normal. In the event there is a technical problem, you may report it to ITS by posting a comment on the ITS blog at http://udm-its.blogspot.com. When you post a comment on the blog, an ITS staff member is immediately notified by pager. We will try to reach the appropriate staff person to attempt to resolve the problem and we will use the ITS blog as the place for two-way communication. By using the blog, everyone has the opportunity to see two-way communications on reported issues and the current status.
Tickets submitted into the Helpdesk system will be periodically looked at, as well as messages on the Helpdesk phone line listened to, and answered when possible or upon return to campus.