Friday, November 30, 2012

Law School Internet Connectivity

Internet connectivity on the Law School campus will be up and down until 12 pm when it will be down for repair.  We regret this inconvenience but we need to take some corrective steps to avoid any long-term outages.  Please see the message sent by email on Thursday about the particulars for this planned outage.

East Quad 3rd Floor WIFI Outage

Wifi in this location is temporarily down due to power issues. Bleed from other access points in the building may provide connectivity at a weaker level. IT to resolve ASAP.

Thursday, November 29, 2012

All systems operational at this time

All systems are up and fully operational at this time.

Tuesday, November 27, 2012

Law School Connectivity

The Law school is currently experiencing connectivity issues to the Internet and McNichols Campus. ITS staff are aware off the problem and are working on a solution.

UDM ITS, Network Group.

Monday, November 26, 2012

Blackboard issues with courses 11/26 9:30 a.m.

Users report being unable to access large number of courses after software upgrade. Blackboard Tech Support is involved and we are working on problem solution. We don't have ETA on possible fix.
Sorry for problems caused by this issue. We will update this blog as soon as we have new information.


Blackboard access issue solved 11/26 11:00 a.m. *** UPDATE ***

After start of Blackboard service we received reports on users not being able to access large number of courses. At this time we performed corrective action and all courses should be accessible.Blackboard Tech Support is involved in finding the cause and developing permanent fix for this problem.

Sorry for the inconvenience caused by this issue and extended inaccessibility for our users,


Blackboard service available 11/26 8:30 a.m.

Blackboard software upgrade is concluded and Blackboard service is available now.

Thank you for your patience during service outage.


Tuesday, November 20, 2012

Blackboard Software Upgrade Monday Nov. 26 7:30 a.m.

Major software upgrade is due for our Backboard System. We plan on installing this software upgrade Monday, November 26, start at 7:30 am. Estimated service outage is 3 hours.
If you plan on using Blackboard on Monday, have in mind that Blackboard service won’t be available 7:30 a.m. – 10:30 a.m. If you are using Blackboard Monday morning, please terminate your session and log out of Blackboard before 7:30 a.m. to prevent possible loss of data.
Please check this blog for updates and Blackboard service status.

We apologize for any inconvenience this operation may cause,


Friday, November 16, 2012

All systems operational

Should you have any technical issues, please let us know.


Tuesday, November 06, 2012

McAuley Clinic - Conner still down

We have been updated by the circuit provider that there is a confirmed physical cable run in the area that was dug up or otherwise damaged.  They had technicians working into the night to repair the damage, and we will be updated with their progress this morning.  The circuit is still DOWN as of 8:00am.

UPDATED***   There is now an estimate that the repairs will be completed by WEDNESDAY at 8:00am.

Monday, November 05, 2012

McAuley Clinic CONNER circuit issue

We have not been able to communicate across the circuit from McNichols to Conner Street Clinic.  The circuit provider has been notified, and they are checking it out.  They did indicate there are some widespread phone issues they're aware of in the Detroit area, and this could be related. 

The outage will not affect eClinical functionality to CCS, Joy/Southfield, or Schulze locations.

Thursday, November 01, 2012

Incoming Email Received but Being Held

UDM is temporarily receiving all incoming email into our queue but the messages are not being distributed.  Staff are looking into it now and once resolved all queued messages should be delivered.