Friday, September 28, 2012

Outage Issues - Update

Exchange service has been restored. 

All other services have been verified as operational.

Currently there are no outstanding issues due to this outage.


Outage Issues

Due to the unexpected outage some services are still down at this time.

Currently Exchange is offline.
ITS staff are working diligently to restore service.

ITS staff are continuing to verify all other services.


Network outage

UDM main network has experienced a brief outage. ITS staff are investigating. Some services may be offline.

Thursday, September 27, 2012


Voicemail is back up and running.   ATT has repaired the Data Circuit and we are back to full functionality.  Sorry for any inconvenience that this is caused.


We are sorry to report that Voicemail is still down.  ATT's first diagnosis of the problem was apparently incorrect.  ATT has been working to identify the problem and have it corrected.  They have been working with our third-party Voicemail Maintenance Company "Communitech" and also our IT group for a solution.  All involved are working diligently to get the Voicemail back online.  We appreciate your patience.  We will update this Blog as soon as Voicemail has been restored.

Wednesday, September 26, 2012


Voicemail is currently down.  The problem has been identified.  A circuit at ATT needs to be reset.  ATT has been notified and an ATT Trouble Ticket has been created.  We are sorry for the inconvenience.  Hopefully, the outage will not last long.

Monday, September 24, 2012

Blackboard available 09/24 07:45 a.m.

Blackboard system software maintenance is completed and Blackboard service is available to users.

Thank you for your cooperation,


Sunday, September 23, 2012

Investigating email issue

ITS staff are investigating an email issue that surfaced at 11:51 pm last night and is preventing email from delivery.  Hold tight.  More info as available.

Friday, September 21, 2012

Podium Issues in C&F & CHP

Podium issues in CF9, 10, 104, 209 and CHP 207.  Faculty may want to check in with the AV office for workaround information.

Tuesday, September 18, 2012

Blackboard Software Maintenance - Sep. 24 07:30 a.m. - Advance Notice

In the course of Blackboard Software Maintenance cycle, Blackboard has released important service pack. This Service Pack targets security threats as well as functionality improvements and problem fixes. We plan on installing this service pack in our regular maintenance window, Monday September 24, at 7:30 a.m. This installation requires Blackboard Service stopped; expected downtime is up to 1 hour. Please don't plan any activity for period of 7:30 - 8:30 a.m. on Monday; if you are using Blackboard please close the session and log out before 7:30 a.m. to avoid possible loss of data.

Thank you for your cooperation,


Monday, September 17, 2012

South Quad - Network Issue

We are encountering some very unusual activity that is resulting in sporatic outages.  We are investigating and hoping to stabilize the environment ASAP.



Dental WIFI Reported Down

ITS is investigating reports of the Dental WIFI environment being down.

Saturday, September 15, 2012

Corktown Campus Down at 6:00 am

Network team is heading to Corktown this morning to investigate the downed network situation.

Wednesday, September 12, 2012

Financial Aid Upgrade Completed

ITS has completed updating Financial Aid. Thank you for your patience. We will attempt to have the next upgrade done in the morning by 9 AM.

ITS Dept.

Financial Aid Upgrade in Progress: INB may be slow

We are in the process of upgrading Financial Aid. You may experience slowness on the system. Please be patient as the upgrade is nearing completion. Unfortunately, there will be one more, but this will probably be done tomorrow morning before most users arrive.
ITS Dept.

Monday, September 10, 2012

UDMLaw and UDMLaw100

Visitors to and websites may experience intermittent connectivity problems dues to a service providers dns failure.  Service provider is working on issue.

Sunday, September 09, 2012

All Systems Up

Happy Sunday.

Saturday, September 08, 2012

Exchange Down - Now Up

Two of four exchange stores were down after the outage and brought back online around 10:00 am.

Friday, September 07, 2012

Investigating Potential Outage

ITS discovered connectivity issues and is investigating.

Thursday, September 06, 2012

Dorms Internet brief outage Sep. 6, 7:30 a.m.

To increase quality of service, system that supplies Dorms with Internet service had to be restarted with the new configuration. This action resulted in brief Internet inaccessibility for Dorms users.

We apologize if this action caused  inconvenience,


Tuesday, September 04, 2012

IT Labs - Opening Files Issue

We have been made aware that people are experiencing issues when attempting to open files that originate from other sites.  The Lab team is working to get the fix put in place ASAP.  They have to visit each computer and this may take until the end of the week to reach all IT lab computers.


Saturday, September 01, 2012

Blackboard Situation Sep. 1

Due to glitch in Banner, Blackboard disabled access to courses in Term 1 at 6:00 a.m. this morning. This situation is solved and reverted to normal. We apologize to users who couldn't access their courses in meantime.
Automated Blackboard updates on courses and enrollments are suspended until process in Banner gets fixed. Please submit helpdesk ticket if you need to report irregularity in Blackboard operations.

Thank you,