M365 Service Health Notification

Exchange Online service alert Incident information Title: All users may be unable to send or receive email through all Exchange Online connection methods ID: EX219631 Status Restoring Service Details Title: All users may be unable to send or receive email through all Exchange Online connection methods User Impact: Users may be unable to send or receive email through all Exchange Online connection methods. More info: Additionally, admins may experience issues provisioning new domains or making changes to existing domains or user accounts. Some of the affected connection methods are the Outlook desktop client, Outlook on the web and Exchange ActiveSync (EAS). Customers that are affected by this issue have recently provisioned their domain, have made changes to their existing domain or user accounts in the Exchange Online service. Current status: We've determined that, along with sending and receiving email, an issue within Microsoft Online Directory Services (MSODS) is also impacting the provisioning of new domains and changes to existing domains or user accounts. The fix we've deployed is expected to fix all issues resulting from the problem in MSODS. Scope of impact: Your organization is affected by this event, and all users attempting to send or receive email through Exchange Online may experience impact. Root cause: An issue within Microsoft Online Directory Services (MSODS) is impacting the provisioning of new domains and changes to exiting domains or user accounts resulting in issues with email and domain management. Next update by: Sunday, August 2, 2020, at 1:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Teams app crashing on iOS devices ID: TM219387 Status Post-Incident Report Published Details A post-incident report has been published. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: All users can't join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox ID: TM219486 Status Service Restored Details Title: All users can't join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox User Impact: Users may have been unable to join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox. More info: As a workaround, users may have been able to use the Edge or Chrome browser to join meetings via the join link. Final status: We've identified that a recent configuration change intended to update Microsoft Teams infrastructure unexpectedly resulted in impact. We've reverted the offending change and confirmed via monitoring and with affected users that this action successfully resolved the issue. Scope of impact: Any user attempting to join meetings via the join link in Internet Explorer 11, Safari, and Firefox may have been impacted. Start time: Tuesday, July 21, 2020, at 7:00 PM UTC End time: Wednesday, July 29, 2020, at 7:36 PM UTC Root cause: A recent configuration change intended to update Microsoft Teams infrastructure unexpectedly resulted in impact. Next steps: - We're investigating why the recent configuration change resulted in impact to prevent this problem from happening again in the future. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: All users can't join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox ID: TM219486 Status Service Degradation Details Title: All users can't join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox User Impact: Users may be unable to join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox. More info: As a workaround, users may use the Edge or Chrome browser to join meetings via the join link. Current status: We're reviewing available diagnostic data, such as network traces, to isolate the source of this issue and formulate an optimal mitigation action. Scope of impact: Any user attempting to join meetings via the join link in Internet Explorer 11, Safari, and Firefox may be impacted. Next update by: Wednesday, July 29, 2020, at 6:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: All users can't join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox ID: TM219486 Status Investigating Details Title: All users can't join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox User Impact: Users may be unable to join Microsoft Teams meetings via the join link in Internet Explorer 11, Safari, and Firefox. More info: As a workaround, users may use the Edge or Chrome browser to access the join link. Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes. Scope of impact: Any user attempting to join meetings via the join link in Internet Explorer 11, Safari, and Firefox may be impacted. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Teams app crashing on iOS devices ID: TM219387 Status Service Restored Details Title: Teams app crashing on iOS devices User Impact: Some users were unable to open and access the Teams app when using iOS devices. More info: Users were reporting that the app would unexpectedly close within a few seconds of opening. The desktop app was unaffected by this issue and could have been used as an alternate method to access the service, if available to your users. Final status: We've determined that a recent service deployment introduced a configuration issue which prevented the iOS app from loading for some users. We reverted the update and confirmed through our error data and customer reports that the issue is resolved. Scope of impact: Based on the progress of the offending build, a subset of customers and users located within the Americas were impacted by this issue. Start time: Monday, July 27, 2020, at 7:00 PM UTC End time: Tuesday, July 28, 2020, at 8:10 PM UTC Preliminary root cause: A recent service deployment introduced a configuration issue that prevented the iOS Teams app from loading as expected. Next steps: - We're performing additional analysis on the offending build to understand and prevent similar issues in the future. - We're reviewing our error and telemetry data to find ways to reduce detection time. We'll publish a post-incident report within five business days. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

Remote Desktop Down

The Remote Desktop service is down.  Staff are investigating the issue.

 

M365 Service Health Notification

Exchange Online service alert Incident information Title: On-premises users leveraging hybrid modern authentication can't sync with Outlook for iOS and Android ID: EX218694 Status Service Restored Details Title: On-premises users leveraging hybrid modern authentication can't sync with Outlook for iOS and Android User Impact: Users may have been unable to sync messages with the Outlook mobile app if the mailbox was hosted on-premises. More info: As the fix progressed, users would have needed to re-add their accounts in their Outlook mobile app for the fix to take effect. Final status: We've confirmed that the fix has been completely deployed to the affected environment and our testing indicates that mail is now syncing as expected. Scope of impact: This issue only impacted users hosted on infrastructure where the regression was introduced. All other users would not have been impacted. Start time: Monday, July 6, 2020, at 3:00 PM UTC End time: Tuesday, July 21, 2020, at 10:00 PM UTC Root cause: A recent update exposed a code regression that was causing the Sent Items folder for on-premises users using hybrid modern authentication to grow inorganically, resulting in the mailbox reaching the quota limit and users being unable to sync in the Outlook mobile app. Next steps: - We're reviewing our update procedures to better identify similar issues during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Exchange Online service alert Incident information Title: We're looking into a potential problem ID: EX218931 Status Investigating Details We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 60 minutes. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Any user intermittently unable to create and update Microsoft Teams meetings ID: TM218903 Status Service Restored Details Title: Any user intermittently unable to create and update Microsoft Teams meetings User Impact: Users may have been intermittently unable to create or update Microsoft Teams meetings. Final status: We've confirmed that the feature component has been fully disabled to mitigate impact. Scope of impact: Your organization was affected by this event, and any of your users may have been impacted intermittently. Start time: Monday, July 20, 2020, at 1:00 PM UTC End time: Monday, July 20, 2020, at 4:10 PM UTC Root cause: A feature component introduced in a recent update has resulted in impact to meeting creation and updating. Next steps: - We're reviewing our feature update procedures to better identify similar meeting issues during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

McNichols Internet Service Down - Resolved

Internet service for the McNichols campus is down.  Staff are investigating cause.

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Some users are seeing delays when add member changes are made to Microsoft Teams using Microsoft Graph ID: TM218800 Status Service Restored Details Title: Some users are seeing delays when add member changes are made to Microsoft Teams using Microsoft Graph User Impact: Users attempting to add members to a team in Microsoft Teams may have experienced delays when using Microsoft Graph. Final status: We've confirmed that the code fix has completed deployment and our telemetry indicates that the issue has been mitigated. Scope of impact: Some users attempting to add members to a team using Microsoft Graph may have been affected. Start time: Tuesday, July 14, 2020, at 4:00 PM UTC End time: Saturday, July 18, 2020, at 8:45 PM UTC Root cause: A recent update to infrastructure that processes Team member changes unexpectedly introduced a code issue that resulted in impact. Next steps: - We're reviewing our update procedures to better identify similar issues during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: Unable to make Public Switched Telephone Network (PSTN) calls. ID: LY218836 Status Service Restored Details Title: Unable to make Public Switched Telephone Network (PSTN) calls. User Impact: Users may have been unable to make PSTN calls. Final status: We identified that a networking issue may have prevented users from making PSTN calls. We redirected user traffic to alternate infrastructure, which remediated impact. Scope of impact: Impact was specific to users who were served through the affected infrastructure. Start time: Saturday, July 18, 2020, at 7:45 AM UTC End time: Saturday, July 18, 2020, at 8:45 AM UTC Root cause: A networking issue may have prevented users from making PSTN calls. Next steps: - We're reviewing the network issue to find ways to prevent this problem from happening again. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052