Thursday, July 30, 2009

Helpdesk systems inaccessible between 4 a.m. and 7:30 a.m. 07/30

Due to software glitch helpdesk systems (ITS and Facilities) were not operational between 4:00 a.m. and 7:30 a.m. Sorry for possible inconvenience.


Friday, July 24, 2009

Banner PROD is online (INB and SSB)

Banner is available now ... 7:45 AM Thank you, ITS Dept

Thursday, July 23, 2009

ITS Maintenance Window - TitanConnect INB/SSB - Friday, July 24, 5:00 am

We apologize in advance for this late notice.


Beginning tomorrow at 5:00 am, ITS will temporarily have TitanConnect INB and TitanConnect SSB down while a number of maintenance processes are completed.  We anticipate a return to service on or before 8:00 am.


Your TitanConnect portal, e-mail and calendar access will remain available however the links to TitanConnect INB and TitanConnect SSB will not function.


For up-to-date status on this process, information will be posted to the ITS Outage Blog located at



Tuesday, July 21, 2009

Mailborder Upgrade Complete

The upgrade was successfully completed and all mail has been processed through.

Incoming Internet E-mail

Emergency upgrade of SPAM solution has incoming internet e-mail queuing up for the next 45 minutes.

Monday, July 20, 2009

Spam Solution Restarted

To diagnose an internal error, the mailborder solution will be restarted and returned to service at 4:15 pm.

Sunday, July 19, 2009

APECS and Weblink are available 7/19 at 1:03 PM

The Apecs and Weblink systems are now available. Thank you, ITS Dept.

Friday, July 17, 2009

APECS and Weblink Unavailable 7/17 (5PM) until 7/19 (2PM)

The UNISYS mainframe environment (APECS and Weblink) will be unavailable this weekend. The IR district is being created (IR93) for Institutional Research and this requires that the Apecs and Weblink environment be offline.
Thank you,
ITS Dept.

Thursday, July 16, 2009

Number of services not available 07/16 between 5:00 and 8:00 a.m.

Due to software glitch on Windows updates, number of user oriented services were not available before 8:00 a.m. Affected services include Helpdesks and Financial Aid. We apologize for possible inconvenience.


Thursday, July 02, 2009

Network Issue

We're experiencing problems with connectivity in and out. Please hang-in there while we look to resolve the issue. Afterhours on a holiday weekend, this might take some time.

Wednesday, July 01, 2009

Mail from udmercy to Yahoo trickling

Outgoing e-mail and listserv e-mail to Yahoo recipients is temporarily being throttled by Yahoo at this time.