Thursday, April 30, 2009

Cascade Server Upgrades Complete

The Cascade hardware and software upgrades have been completed. You may login to Cascade using the new url. The port 8080 addition to the url is no longer necessary. When logging in, be advised that Cascade is now using the same credentials as your TitanConnect portal. Your password will be the same as you use to login to the portal.

A review of content changes due to the upgrade continues.

Wednesday, April 29, 2009

Weblink is Online

Weblink is available for use. The number of students that may access Weblink has been increased. Thank you, ITS Dept.

Weblink went down - correcting now

Weblink went down. ITS is currently rebooting the machine and we will have it back online as soon as possible.

Weblink is online now

Weblink is online now. We apologize for the inconvience. ITS Dept.

Cascade Server Upgrade - 5:00 p.m. April 29th

Cascade will be offline beginning at 5:00 p.m. April 29th for a software upgrade to version 5.7.3.

Weblink is having problems - ITS is working on it

Weblink is having problems currently. ITS is working on the problem. Thank you.

Weblink is up - remains slow due to heavy usage

The Weblink system is online, but it remains slow in performance due to heavy usage. For your convenience, the system is up until 10 PM daily. Thank you, ITS Dept.

Weblink is down - ITS is working on the problem

Weblink is having problems - ITS is currently working on it.

Tuesday, April 28, 2009

Weblink Performance Issue Corrected

Weblink is available however the number of students allowed in at one time was reduced to insure that once a user gets in the response time for the student will be better. ITS Dept.

Weblink is up but very slow due to traffic

Weblink is available but extremely slow due to the number of students trying to access it. ITS is working on the performance issues currently. Thank you.

Weblink Requires Reboot - Will be down apprx 15 minutes

Weblink needs a reboot - will be back online in about 15 minutes.

Monday, April 27, 2009

CHP/LR 1st and 2nd Floor - UPDATE

Network service has been restored to the first and second floor of CHP, the Lansing Reilly section.

CHP/LR 1st and 2nd floor down

The first and second floor of CHP, the Lansing Reilly section only, is currently experiencing a network outage. The ITS Network Group is working to resolve the issue.

Weblink is Up

Weblink is up but usage for students is still limited. This is being done to allow faculty to enter their grades. ITS Department

Weblink is having problems

Weblink is having problems - ITS is working on it now.

Friday, April 24, 2009

C&F 2nd floor network down

The 2nd floor of the Commerce and Finance building is seeing a network outage. It will keep you from reaching Email, network drives, printers, internet, etc. We just found the scope of the problem and we are looking at bringing back service by 2:00PM. When we've restored network connectivity, we will update this blog, and we will visit everyone's office.

******** UPDATED ********

Network operations have been restored to 2nd floor C&F.

Wednesday, April 22, 2009

All up and running

Everything appears to be up and running at the moment.


Monday, April 20, 2009

APECS and Weblink Are Available 11:50 AM

APECS and Weblink are now available. Thank you, ITS Dept

UNISYS Mainframe Having Problems - Will Need To Reboot

The UNISYS Mainframe will need to be rebooted. Both APECS and Weblink will be down during this process. ITS will make the system available as soon as possible.

BlackBerry synchronization issues

We have discovered a problem with our BlackBerry server not synchronizing some Exchange Mail. We are working on the server now and expect a resolution by 10:00AM. We will update the blog at around that time to reflect what we find.

******** UPDATED ***************

The BlackBerry server is back up and running. If your messages are not synchronizing now, please restart your BlackBerry device and have it try again. Contact the HELPDESK if your problem persists. 993-1500

TitanConnect Portal/Email Down

As mentioned yesterday in the blog, we again are experiencing an interface issue with the middle tier boxes and TC is reporting it is in maintenance mode and/or not loading the main page at all.

We will be working with the hardware vendor to resolve this issue as soon as possible.

Friday, April 17, 2009

McNichols Campus is having network issues

The network at McNichols campus is currently having issues. ITS staff is working on resolving the issue

Thursday, April 16, 2009

Facilities helpdesk restart 04/16 8:30 a.m.

Facilities Helpdesk requires a restart to complete necessary security updates to operating system. Helpdesk will be available again within 15 minutes.

Thank you for your understanding and patience.


Thursday, April 09, 2009

Corktown/UHC all Internet service restored

Good news. The antenna's between the Corktown and Maccabbees locations have been upgraded to new units. The older ones were damaged by an act of God over Wednesday morning at 9:00 am.

Corktown/UHC Access

All repair parts have been received and our vendor is up on the roof replacing the components. We anticipate a return to service in the next couple of hours.

Terminal Server Rebuild *** UPDATE

The Terminal Server rebuild is almost complete. We have just a few things to install and to clean up. EMAS is the current priority.

If you use Exchange Email, then setting up Microsoft Outlook is simple. Start up Outlook and follow the prompts. It should step you through and autodetect your account, etc. It MAY require some other settings to be entered, so if you have any problems with Exchange Email, call the Helpdesk or Alex @ 3-1463.

Thanks for your patience during this rebuild. We hope the added functionality and performance will make up for this temporary inconvenience.

Wednesday, April 08, 2009

Dental's network is currently having issues

The network at Dental School is currently having issues. ITS staff is working on resolving the issue.

Tuesday, April 07, 2009

Terminal Server Rebuild *** UPDATE

The Terminal Server rebuild is proceeding well. We will continue to work on this through much of Wednesday the 8th. We will be installing additional applications, fixing issues as we find them, and generally trying to make it work better for you.

There is a Windows 2003 Terminal Server License message flashing at the bottom of the screen. This is temporary, and we will stop those shortly. It is possible that we will need to reboot the server several times Wednesday, so we may interrupt your session to ask you to exit. Please note that we will try to keep these reboots to a minimum.

If you find any issues when using this server, please call the helpdesk at 3-1500 and report them. You may need assistance configuring some applications to get them to work as you had them working before.

Terminal Server Rebuild

The UDM Terminal Server is being rebuilt today (Tues. 4/7), and it will be unavailable for most of the day. We expect limited service near 4:30PM, and all applications should be available my mid-day tomorrow (Wed. 4/8)

This much-anticipated upgrade will include giving our remote users access to more applications that you've been asking for. You'll have more space for saving files temporarily. We'll be upgrading the MS Office to the 2007 version to match most of the rest of the university community. And the rebuild should fix some bugs and performance issues that have been reported.

We will update the blog as we proceed.

Wednesday, April 01, 2009

Law School Network - Update

At this time the Law School Network is still down. ITS will continue to work on a resolution to the issue once the Law School facilities are open.