Thursday, August 25, 2016

Campus Phones Down

As a result of the power outage in the Lansing Reilly/CHP area the phone system is temporarily down. ITS is working to bring it back online ASAP.

Tuesday, August 23, 2016

Network Issue

McNichols wide network issue currently being investigated.  Slow or no access across multiple buildings.

Wednesday, August 17, 2016

Blackboard available at 3:40 p.m.; service action to follow

Blackboard software upgrade is finished at this time. Certain issues are discovered, unfortunately, and we are expecting help from Blackboard Tech Support to resolve these issues. If you notice irregularities while using Blackboard, please report those to IDS or submit Help Desk ticket.

Continue checking this blog, fixing discovered problems in new software will most likely require restart of the Blackboard system with outage in service which will be announced here.
Thank you for your cooperation,

Monday, August 15, 2016

Blackboard software upgrade: Wed. Aug. 17 at 7:00 a.m.

Major software upgrade on our Blackboard system is due. This action is scheduled to begin at 7:00 a.m. on Wednesday, August 17.Blackboard system is going to be taken down with plan to return online and become available on Thursday, August 18, at 9:00 a.m.

If you plan to use Blackboard system in this time, please observe the following:

Please close your session and log out before 7:00 on Wednesday; you risk loss of data and your work otherwise.

Please check this blog for status of the work on system upgrade. This blog will reflect possible changes in status of this work and announce availability of the Blackboard system.

This upgrade is consisting of several phases and if the system appears to be online, that does not necessarily mean that work is finished. Interruption in service may resume at any time and it won’t be specifically announced. Please check this blog to make sure that system is available before you start using Blackboard again.

Users won’t notice changes in the way Blackboard works. If you experience problems after the system upgrade, please report these in usual way (contact IDS, open help desk ticket).

Thank you for your cooperation,


Tuesday, August 09, 2016

UPDATED - New Email Threat

UPDATE: Our team has found that a handful of accounts have been compromised.  We are working to resolve the issue but until then those accounts have been locked down.  At this time there is not ETA available.  Please check back here for updates as they will be posted as they are made available.


If you receive the email shown below, please drag and drop it into your "Junk Email".  Because it was sent from what appears to be a UDM email account, simply trying to delete or block the sender will not work.

The UDM ITS Help Desk

Sunday, August 07, 2016

Cable TV Channels 2-10 reported down

ITS has received notice that channels 2-10 are presently down. We will bring them back online as soon as we are able to.

Friday, August 05, 2016

Phone Outage

Phone across the University are experiencing an outage. ITS is aware of the issue. 

AT&T has stated that it is a system wide issue and are working to resolve the issue.

They will notify ITS staff with a resolution ASAP.

Please check back for further updates

New Phishing Email Being Seen in the UDM Community

The below email has been seen by several UDM email users.  This is not an official UDM ITS communication.  You will need to make it as 'Junk' and delete.  Do not click on the provided link.  The associated URL will direct you to a page that will attempt to download a trojan onto your device. 

Thank you,

The UDM ITS Help Desk