Wednesday, October 31, 2012

Dorms Internet Status **** UPDATE 10.31 11:30 a.m.

Comcast, our ISP for Internet access in Dorms, is still working on resolving intermittent issues affecting Internet access for Dorms. We experience these issues as a short inaccessibility to Internet sources or as a poor response to our requests. Access to University resources is not affected by these issues.

As a consequence of Comcast intervention in pursuing these problems, Dorms have serious difficulties in accessing Internet, this morning between 10:30 and 11:30.

Dorms Internet access works on full capacity at this time. Comcast and ITS is going to continue close monitoring so we can fix problems and provide best possible Internet service.

Thank you for your understanding,


Thursday, October 25, 2012

Dorms Network at full capacity Thursday Oct. 25 1:00 p.m.

Our ISP finally got Dorms Internet service restored and Dorms network runs on full capacity now. We are going to continue close monitoring of the network. Please bookmark this site ( and check here first for possible updates.
We are sorry for the problems caused by the lowered Internet capacity. We are doing our best to maintain good quality Internet service throughout; ultimately we depend on service quality we got from our ISP.


Wednesday, October 24, 2012

Library Access Reported Slow

We have received reports that the network connection is slow and have staff looking into it.

Tuesday, October 23, 2012

Dorm Network Internet access limited - Oct. 23 11:00 a.m.

We had intermittent, short duration, issues with Internet pipe supplying Dorms with the Internet service for several days, and ISP was not able to track these problems to their source. This morning this line went completely down and Dorm Network is running on backup network now, with much lower than normal capacity. Users are noticing poor, slow service and time outs on loading web sites of the Internet. Access to University ( network is not affected.
Please limit your use of Internet to absolutely necessary at this time. We don’t have reliable information on how long this situation may last. Please check this site for updates and information on repairing process progress.

Thank you for cooperation,


Friday, October 19, 2012

Internet Issue

We are experiencing some unusual activity on the Unviersity network and network technicians are investigating it at this time.  You may have issues trying to reach the Internet.  If you do, please post a comment to this blog entry with your campus location.


Monday, October 15, 2012

Dorms Internet access at full capacity Oct. 15, 3:15 p.m.

Due to our ISP service action on our Dorms Network, we had to switch Dorms Internet access to the backup line with much lower capacity at 2:45 p.m. today, October 15. Service action is concluded and Dorms Network is supplied with full capacity now. We hope that this service action will terminate occasional hiccups that we had in this network last several days.
ITS will continue to monitor the situation and communicate status on this blog.

We sorry for all the inconvenience caused by this situation,


Blackboard service available Oct. 15, 7:40 a.m.

Planned Blackboard Software maintenance action is concluded and Blackboard services are up and available.

Thank you for your cooperation,


Sunday, October 14, 2012

Select location of WIFI in Corktown Classroom Buildng - Down

We are seeing a handful of access points down in the classroom building and have notified network staff.  ETA of repair expected Monday.


Voice-Mail Down

The University’s voice-mail system and unattended operator on the main 993-1000 line went down at 4:30 am.  Telecom staff have been notified.


Friday, October 12, 2012

Dorms Internet Service *** Update

Our ISP has performed technical check and taken corrective action on Dorms Internet pipe. Our service should improve as result of this action and we don't expect occasional drops in service like we had in the last couple of days.
ITS is going to continue monitoring this network and request additional actions if necessary.
We sorry for inconvenience and thank you for your patience.


Blackboard Maintenance - Mon. Oct. 15, 7:30 a.m.

Blackboard released set of patches for their software. This patches are targeting reported issues and suppose to improve quality of service. We plan on installing these patches for October 15, starting at 7:30 a.m. For that purpose Blackboard service has to be shut down and restarted, which will result in service outage. Expected service outage is up to 1 hour. Please don't plan on using Blackboard between 7:30 and 8:30 a.m. on Monday, October 15. If you are using Blackboard on Monday morning, please close your session and log out before 7:30 avoid possible loss of data.
Thank you for your cooperation,


Wednesday, October 10, 2012

McNichols Dorm Internet issues reported - ISP crew working **** UPDATE

ITS received reports on occasional problems in accessing Internet from dorms on McNichols campus. Analysis lead to locate source of problem being in ISP network. Issue manifested as occasional poor response in web browsing, lasting less than 2 minutes at the time. ISP provided us with information that they have a crew working to fix the problem affecting us and our neighborhood. They expect this problem to be solved by the end of the day or, possibly, tomorrow.

ITS is going to continue monitoring - please revisit this blog for possible updates.

Thank you,


***************** UPDATE

We are still experiencing occasional short drops of service on ISP end. ISP has scheduled technicians to perform physical check of their installation in our location this morning, Oct. 12, between 8 a.m. and 12:00 a.m. In the course of their troubleshooting/repair action they will have to shutdown the main pipe that supplies dorms with Internet service. This interruption won’t last long and dorms network will be running on backup line with lowered capacity.
Please keep checking this blog for updates.

Monday, October 08, 2012

McAuley Clinic circuit down ***UPDATED

We lost connectivity between the McAuley Clinic site and McNichols.  This will keep Connor people from connecting to eClinical, but not the Joy-Southfield or CCS locations.  The circuit provider found the issue we reported, and they are currently working on the solution.  It could require an on-site visit, but an update is expected by 12:15PM today.

As of 8:30PM yesterday, this circuit has been restored.  A field technician found the issue and fixed it.

Friday, October 05, 2012

ALl Systems Operational

All systems are operational at this time.  Have a good weekend.


Monday, October 01, 2012

McNichols Network Outage Scheduled for 10/2/12 @ 6:00am

For those keeping score, we have had two core network outages during the past month (9/7/12 and 9/28/12) that have temporarily disabled the entire McNichols network for a short period of time.  To address the source of the problem and reduce the risk of this issue reoccurring, ITS will be applying several patches to our core network switch tomorrow morning, Tuesday, October 2, 2012 starting at 6:00 am.


While most services will only be down from 6:20 am to 6:45 am, some services will be down starting at 6:00 am and lasting until 7:15 am.  TitanConnect will only be down for the 6:20 am to 6:45 am window.  Access in the residence halls will only be down from 6:20 am to 6:45 am.  TitanNet and Exchange will be down for the full window.  Should you attempt to access the system after 6:45 am and the service is back online you are welcome to continue to use the service.


Services at the Dental and Law campuses will remain online and available during this period of time.  Connections back to the McNichols campus will be down but general internet access and access within the buildings will remain up and available.


We apologize in advance for the short notice.