Friday, January 29, 2010

APECS and Weblink are online 8:37 AM

Apecs and Weblink are now online. ITS Dept.

APECS and Weblink will be up in about 5 minutes

The mainframe required a reboot. APECS and Weblink will be available in about 5 minutes. Sorry for the inconvenience. ITS Dept.

Thursday, January 28, 2010

Wireless in Shiple Dorm

There have been several reports of issues with the wireless in Shiple. The issue has been that the available address space for the Shiple wireless was completely used. ITS has made several changes this evening (January 28, 2010) to address this issue. However,due to these changes clients may receive a duplicate IP address warning. If this happens please reboot your system and/or turn your wireless off and on. If you continue to have issues, please contact the helpdesk at 313.993.1500, or

Thank you,

Monday, January 25, 2010

Internet Back Up

The slowness issue starting at 8:17 am this morning has been cleared up. All is operational as of this time.



Internet Services Restored

Our internet connection is currently down. We are working with Merit to correct the problem.

Update: 9:20 a.m. Internet services have been restored.

Saturday, January 23, 2010

All systems operational

To the best of our knowledge, all systems are operational at this time.

Friday, January 22, 2010

Facilities helpdesk available 01/22 7:30 a.m.

Due to failed restart after installing Microsoft update, Facilites Helpdesk access was not available 4:00 a.m. - 7:30 a.m.

We sorry for possible inconvenience,


Thursday, January 21, 2010

Incoming e-mail issue

We have discovered an issue with incoming mail starting late last night.  We are working to resolve it ASAP.


Wednesday, January 20, 2010

National Clearing House Link Fixed for Banner

The security issue with the link from Banner Self-Service to the National Student Clearing Center has been corrected. Thank you, ITS Dept.

Tuesday, January 19, 2010

National Student Clearing House link on self-service Banner

The link on self-service Banner for students is currently not working. Our University's certificate information was changed by NSC and the new certificate (for security) is not working. We have a conference call scheduled with them in the morning to try and resolve this. Thank you, ITS Dept.

Thursday, January 14, 2010

All systems operational

To the best of our knowledge, all systems are operational.


Wednesday, January 13, 2010

Incoming Email Issue - No longer a problem

We have cleared the issue and email is processing through fine.



Incoming Email Issue

This morning we are experiencing some issues with incoming e-mail.  All is queued and processing but you may experience some slight delays.


Thursday, January 07, 2010

Cascade, web calendar, blogs Online

Cascade, web calendar and blogs have been migrated to new hardware while our vendor continues to work through the issues on the original hardware.

Update - 12:20 p.m Jan 7

Full services have been restored. All users may now use Cascade as normal.

Wednesday, January 06, 2010

Voicemail Back Up and Running!

The outage only lasted for a short period yesterday and full service has been restored.

Tuesday, January 05, 2010

Cascade, web calendar, blogs Off Line

Hardware failure has taken cascade, web calendar and blogs off line. Vendor is ordering equipment. We will update when we have status.

Update 5:30 p.m. A new server is being shipped overnight.

Update Wednesday Jan. 6, 10:00 a.m. : Server hardware has been picked up and is being tested. Will be on campus around 12:00 p.m.

Update Wednesday Jan. 6 2:00 p.m. : Hardware has been installed. Operating system load started.

Update Thursday Jan. 7 8:00 a.m. : Hardware burn in discovered drive faults. New drives shipped over night. Will be on campus at 8:15 a.m.

APECS and Weblink are available 4:17 PM 1/5/2010

The problem with the mainframe has been corrected. APECS and Weblink are now available. Thank you, ITS Dept.

Voicemail Down

Voicemail is down, but we are working to correct the problem.

APECS and Weblink are down

The UNISYS mainframe is having problems. We are preparing to do a reboot of the mainframe. Thank you for your patience. ITS Dept

Cascade, web calendar, blogs Maintenance Complete

Cascade, web calendar and blogs will be off line beginning at 10:00 a.m. January 5th for hardware replacement. We will update as the work progresses.

1:00 p.m. Full backups have completed and hardware replacement has started.

3:15 p.m. All services have been restored.

Cascade, Web Calendar, Blogs Hardware Issues

The hardware fixes applied by the vendor yesterday did not completely resolve the problems. We will be working with the vendor again today. Cascade, web calendar and blogs will need to be taken off line again while work is completed. We will update when we have exact timing on the repairs.

Monday, January 04, 2010

Cascade, Web Calendar, Blogs Maintenance Complete

Cascade, web calendar and blogs are back online. Hardware replacement has been completed. We will continue to monitor server to insure the repairs have resolved the errors.

Cascade, Web Calendar, Blogs Maintenance

Cascade, web calendar and blogs will be off line beginning at 1:30 p.m Monday January 4th for approximately 2 hours to replace faulty hardware.

APECS and Weblink are available 9:13 AM 1/4/2010

Apecs and Weblink are now available for use. Thank you, ITS Dept.

Happy New Year - System Status for APECS, Hotmail, Blogs/Calendar/Cascade

During the break, several systems experienced technical difficulty.


Apecs was reported down and will be looked at first thing Monday.


Hotmail is still blacklisting and the team will work to clear our good name as quickly as possible.


Blogs/Calendar/Cascade were down for short periods of time during break but brought back online by dedicated staff who had to come on-site.  A more permanent repair is needed on this server and will be scheduled as quickly as possible.


If you are aware of additional issues, please let ITS know via comment to this blog or by contacting the Helpdesk.






Sunday, January 03, 2010

Merry Christmas and Happy New Year - Issues during break, comment them here

The Information Technology Services department wishes all a very Merry Christmas and a Happy Y2K+10 years!

From 12/23/09 at 5:00 PM to 1/4/09 at 7:30 AM all of UDM systems will be on auto-pilot.  While you are enjoying the break, the ITS staff will also take some “downtime”.

During this period all websites, Blackboard server, TitanConnect Banner, APECS, e-mail servers, file servers, the phone system and our cable stations will run as normal.  In the event there is a technical problem, you may report it to ITS by posting a comment on the ITS blog at  When you post a comment on the blog, an ITS staff member is immediately notified by pager.  We will try to reach the appropriate staff person to attempt to resolve the problem and we will use the ITS blog as the place for two-way communication.  By using the blog, everyone has the opportunity to see two-way communications on reported issues and the current status.

Tickets submitted into the Helpdesk system will be periodically looked at, as well as messages on the Helpdesk phone line listened to, and answered when possible or upon return to campus.

If you have availability while off and access to a computer, here are a few things you could do on UDM’s systems.

1.       Update your address information in TitanConnect Self-Service.

2.       Students who have not already done so, should “marry” their account to their new account.

3.       If you have an open tickets in the ITS Helpdesk system and need to respond with a status update, please update your tickets at

4.       Empty your TitanConnect e-mail Trash.

5.       Download the UDM screen saver available from the page and install it on your PC computer or give it to a friend.

6.       Review the tips and documentation available at related to various IT solutions at the University.

7.       Register for emergency alerts at  If you live outside of Wayne County, use UDM’s street address.

8.       If you have not already done so and are eligible to register, register for your Term II and III classes on

9.       Reset your security questions and answers in TitanConnect to something more secure and something that you will not forget.

Happy Holidays,