While you continue to enjoy the Christmas and New Year break, all systems continue to remain up and are on auto-pilot.
Tuesday, December 23, 2014
Monday, December 22, 2014
Thursday, December 18, 2014
Wednesday, December 17, 2014
Just a quick reminder that due to the scheduled power outage non-critical systems will be brought down on Wednesday and critical systems will start to come offline at 6:00 am. Once power has been provided to the Fisher building, ITS will begin the process to restore access to services. This may take up to 3 hours to fully complete.
Please note all podiums will be offline and may remain offline until we return in 2015.
Monday, December 08, 2014
12/09/14 - There have been issues with the loading of Finance data to the ODS. At this time there is no ET for the resolutions. Once an assessment of the issues are completed more posts will be forth coming.
Finance data load is progressing.
Reviewing possible performance enhancements as the loads are running slowly.
Finance data is still loading - working with vendor support for solutions.
3:00 status - Financial data load has completed
Note: MFT_FUND_HIERARCHY_FISCAL error during load, and trouble ticket is open.
6:42 status - General data load has completed
Human resources has started.
10:00 - ODS Prod access to Discoverer has been restored
NOTE: DATA HAS ONLY BEEN PARTIALLY LOADED but reporting on Student and Finance is available.
14:10 - HR data has loaded
THE DATABASE WILL NOW BE TAKEN OFF LINE to apply performance and patch fixes.
15:40 - The patches have been applied. The MFT_FUND_HIERARCHY_FISCAL which failed during the Financial data load is being rerun.
7:00 - Financial Aid is Loading - should be completed before noon
This is the last data load.
10:50 - Financial Aid data is loaded.
4:00 p.m. - All data has been loaded and is now available for reporting. Be cautious and check out the data. Some load issues have been reported with Student and Finance and are being addressed as ITS is informed.
Wednesday, December 03, 2014
This upgrade will take UDM from version 8.1 to version 8.4.1 and necessitates a complete reload of data from the TitanConnect production database to the ODS.
The upgrade and reload will take 4 - 5 days to complete, so the TitanConnect Report Viewer and TitanConnect Report Writer will not be available for use until Sunday, December 7 and may not be available until sometime Monday, December 8.
A notice will be posted on the UDM Blog, as will the availability of the TitanConnect Reporting system when the upgrade is completed.
The UDM Status and Outage Blog can be found at: http://udm-its.blogspot.com/
Thank you in advance for your patience during this important upgrade.
Sunday, November 30, 2014
Update : 7:25 a.m. Maintenance has been completed.
Saturday, November 29, 2014
Friday, November 28, 2014
Tuesday, November 25, 2014
We are currently experiencing a network slowdown between the McNichols campus and the Internet. This started around 7:39 am.
Dorms are unaffected by this but the rest of campus will experience slowness while we work to resolve this ASAP.
Communications from Law and Dental campuses to the MCN campus (for TitanConnect) will be slower than normal during this period.
Monday, November 24, 2014
Thursday, November 20, 2014
Monday, November 17, 2014
Thursday, November 13, 2014
Tuesday, November 04, 2014
Gardella Honors House
Holden Second Floor
Theses areas are currently being addressed. Please check back here for further updates.
UDM ITS, Network Group.
Wednesday, October 29, 2014
Tuesday, October 28, 2014
Monday, October 27, 2014
Tuesday, October 21, 2014
Monday, October 20, 2014
Friday, October 17, 2014
Friday, October 10, 2014
Monday, October 06, 2014
Friday, October 03, 2014
Wednesday, October 01, 2014
Saturday, September 20, 2014
Tuesday, September 16, 2014
Friday, September 12, 2014
To confirm the obvious, with the cancellation of the planned outage tomorrow morning, cable TV service will remain only and available for your viewing pleasure.
Please be advised that due to the scheduled temporary power outage for the Student Center building tomorrow, Saturday, September 13, 2014 from 8:00 am to 1:00 pm, University cable TV service will be unavailable during this time. The satellite dishes which feed the University’s cable TV system are located on the roof of the Student Center and require power.
Also, the ITS Computer Lab in the Student Center basement will be closed until the power outage is complete.
Once power is restored, cable TV service and the ITS Computer Lab will be available.
Wednesday, September 10, 2014
All network and internet access for the student center building is down due to a fiber splice within the building. ITS Networking staff are working to bring this back online as quickly as possible.
The lack of network access also means the ID card office is unable to produce ID cards at this time.
Monday, September 08, 2014
Thursday, September 04, 2014
Wednesday, September 03, 2014
When you next access Discoverer, please use the links for TitanConnect Report Viewer or Writer at: http://it.udmercy.edu/
Thank you for your patience for this important update.
Tuesday, September 02, 2014
We regret to report that @udmercy.edu accounts are temporarily blacklisted by Verizon and Comcast due to a compromised user account spamming these sites. We have shut down the account and are working to clear our name with these providers. Again, please never share your credentials with anyone.
Tuesday, August 26, 2014
this technical problem.
We sorry for the services not running at full capacity as designed, and inconvenience that situation might cause.
Monday, August 25, 2014
Saturday, August 16, 2014
Wednesday, August 13, 2014
The connection between the Law School and McNichols is temporarily down. IT Networking staff are working to resolve this as quickly as possible.
General internet access to sites outside of the .udmercy.edu domain will function as those go out a separate connection.
Thursday, August 07, 2014
The @udmercy.edu domain has been blacklisted since this morning by Verizon and Comcast. ITS is working to clear our good name and re-establish the flow of mail between our companies. There are likely other locations we are unaware of that are temporarily blacklisting us as well. This situation is the result of someone giving up their email credentials to a scammer. Please avoid sharing your information with anyone.
Tuesday, August 05, 2014
Monday, July 21, 2014
Tuesday, July 01, 2014
Friday, June 27, 2014
If you plan on using Blackboard services on Sunday morning, please close your session and log out by 8:00 a.m. to protect your transactions and data.
For updates on this action, please check this blog.
We sorry for inconvenience this action may cause,
Wednesday, June 25, 2014
Friday, June 20, 2014
Monday, June 16, 2014
Friday, June 13, 2014
Please close your session and log out before 7:30 a.m. to prevent possible loss of data.
Check this blog for status.
Sorry for the inconvenience caused by this service action.
Tuesday, June 10, 2014
All incoming email will be queued and delivered once the system is available. (Exchange users will be unaffected by this temporary outage.)
We anticipate the work to be completed by 7:00 AM.
Update : 6:50 a.m. June 11 - Maintenance has been completed. Thank you for you patience.
Monday, June 02, 2014
We have received unconfirmed reports that Verizon is blacklisting udmercy.edu email at this time. The network team will investigate and work to resolve this as soon as possible.
Monday, May 26, 2014
Friday, May 23, 2014
Wednesday, May 21, 2014
Thank you for your patience and understanding.
Please be advised that our team is aware of the issue and is currently working to resolve. There is no ETA available. Please check back back for updates as we will post as they become available.
Tuesday, May 20, 2014
Monday, May 12, 2014
Thank you for your understanding and patience's while we resolved this matter.
Our team is aware of he issue and is currently working to resolve. Please check back for updates.
No ETA is available at this time.
Tuesday, May 06, 2014
Due to the scheduled DTE power outage scheduled for early tomorrow morning, various IT services will be unavailable starting as early as 5:00 pm today.
Blackboard and TitanConnect will come offline sometime after midnight.
Once ITS is re-energized with power (estimated to be 7:30 am), services will be brought back online. Critical services will be brought up as quickly as possible and it may take some services up to 4 hours to be brought back fully online.
IT related updates will be posted to our external blog located at http://udm-its.blogspot.com.
Monday, May 05, 2014
UPDATE: 5/6/14 - Most services are now back online, however we are currently being powered by generators. No ETA from DTE is available at this time.
Tuesday, April 29, 2014
Thursday, April 24, 2014
Please be advised that due to the scheduled McNichols Campus power outage various IT services will go offline.
The Law and Dental professional schools will be able to use the wireless and internet on their campuses however, access to services hosted at the McNichols campus will be down. These services include but are not limited to TitanConnect, Banner, Blackboard, WWW. Card access will remain online and available but someone with a newly issued card (within the past few days) may experience some access issues.
Access from the McAuley Health Care center will be down during this time as well.
McNichols and Core Services
All production environments will be taken down on Saturday at 6:00 am. If you discover you are still able to access services after that point in time, please note the services eventually be taken down. This will include TitanConnect, Exchange, Banner, WWW, Cascade, all WIFI and all internet services.
For McNichols employees, all non-production environments will be taken offline as early as Friday, April 25, 2014 at 12:00 pm.
Also, all podiums in the C&F building will be brought offline Friday, April 25 at 1:00 pm as well.
We have been informed power to the ITS data center will be restored around 10:30 am though, this is not a guaranteed time. Once power is made available to the ITS data center, priority production services will be brought online. It will take around three hours to complete the power up of these services.
Non-production services will be brought online on Monday before 12:00 pm.
CF podiums will be brought online Monday before 10:00 am.
ITS will provide IT related updates to our outage blog which is located at: http://udm-its.blogspot.com. If you have further questions during the outage, please post them into the comments section of the blog.
Tuesday, April 22, 2014
Our network team is aware of the issue and are working to resolve. No ETA is available at this time. Please check back for more updates as they become available.
Friday, April 11, 2014
Again, we terribly sorry for the short notice and all the inconvenience caused by this ad-hock action.
Wednesday, April 09, 2014
Friday, April 04, 2014
Due to a compromised account generating a lot of bad messages, all email delivery has been delayed. The bad messages are now being cleared out and the compromised account has been locked down. Reminder to all, never give out your credentials. Good messages should be delivered within the next two hours.
Monday, March 31, 2014
Wednesday, March 26, 2014
Friday, March 21, 2014
-----Original Message----- From: Nicola Finch [mailto:NFinch@ulu.lon.ac.uk]
Sent: Friday, March 21, 2014 10:24 AM Subject: HELPDESK
Dear mail account user. Please note, that we want to improve our MAIL services in 72Hours, and your account must be updated.
To upgrade your account, you need to click below to upgrade your account.
UPGRADE YOUR ACCOUNT<https://johnson.phpforms.net/f/484b359a1d>
Failure to upgrade your account may cause the loss of important Information and limited access to it.
Monday, March 17, 2014
Friday, March 14, 2014
Thursday, March 13, 2014
Wednesday, March 12, 2014
Blackboard test invoking issue – Fix available / Installation scheduled for Thursday Mar.13 at 7:30 a.m.
Tuesday, March 11, 2014
Issue with Blackboard testing – possible short Blackboard outage on Wednesday Mar. 12 starting at 7:30 a.m.
We sorry for all the trouble this issue has caused by now,
Wednesday, March 05, 2014
Your patience during scheduled outages is always appreciated.
Update : 6:45 a.m. Maintenance has been completed. All services have been restored.
Monday, March 03, 2014
Thursday, February 27, 2014
Tuesday, February 25, 2014
Monday, February 24, 2014
Wednesday, February 19, 2014
Friday, February 14, 2014
Wednesday, January 29, 2014
The ITS Department will not contact you via email for such matters. If you are in doubt call the Help Desk or check this blog.
Should you receive this email mark it is junk/spam and delete immediately.
Tuesday, January 28, 2014
The University’s email server appears to be blacklisted by one spam filtering site at this time. The IT staff are working to clear our good name so that all mail will flow smoothly.
Blacklisting is a clear result of users given out their credentials (knowingly or unknowingly) to people who then spam many others. Servers detect high volume coming from certain addresses and then move to block all content – whether legit or spam – from hitting their domain until action is taken to clear the issue.
Monday, January 27, 2014
Thursday, January 23, 2014
Wednesday, January 22, 2014
Monday, January 20, 2014
Thursday, January 16, 2014
Wednesday, January 15, 2014
Update : 5:41 p.m. TitanConnect web email client service has been restored.
Thursday, January 09, 2014
Update 6:50 a.m. Maintenance has been completed.
THIS IS A FAKE EMAIL AND IS NOT FROM THE ITS DEPARTMENT.
Please mark the email a spam/junk and delete. Do not reply or click on the link within the email.
If you have any questions or concerns please call the Helpdesk at 313-993-1500