Thursday, September 27, 2007

Exchange down overnight

Exchange Email was down overnight until approximately 8:35am.

Wednesday, September 26, 2007

Pipeserver move completed - back online

The pipeserver machine has been moved and is available again.

Pipeserver will be down for a few minutes this morning

ITS is moving the pipeserver machine which communicates with Weblink this morning. The move should only take a few minutes to accomplish and will protect us against power interruptions such as the one that happened yesterday. Thank you.

Tuesday, September 25, 2007

Slowness Reported on UDMERCY.EDU

It was reported by users from Law to McNichols of slowness when using the e-mail system today around 12:00 pm. A deep investigation into the matter came up with nothing specific. We're closely monitoring the situation. If you are experiencing abnormal slowness, please report it to the helpdesk or comment on this blog. Thank you.

Friday, September 21, 2007

Speeds should be close to normal.

Several of the fixes ran longer than anticipated. Speeds should appear close to normal.

Several Exchange users should be getting their previous e-mail repopulated back into their account over the next day or two.

Slowness Update

The SAN continues through an unexpected second phase as part of the recovery process. Speeds are somewhat improved but still lacking from normal levels.

E-mail is processing but at a slow rate. There are approx 3000 messages in queue that will continue to be delivered.

A portion of the Exchange users have been brought back online. ITS will be contacting those that are affected by this.

Thursday, September 20, 2007

Update on Server Situations/E-Mail

Problem 1 - The source of the issue was identified as a hard drive failure with the SAN that services the e-mail, Exchange and TitanNet servers. The automatic rebuild using the hot spare is now 70% done; we anticipate it to be completed and speeds restored during the morning of 9/21.

Problem 2 - The slowness of the SAN lead to corruption in the Active Directory authentication module. This kept users from authenticating as well as kept the home and group drives in an unstable situation. The Active Directory authentication module was completely repaired this morning.

Problem 3 - The slowness of the SAN lead to corruption in the Microsoft Exchange mailboxes. Three of four mailstores are back online and stable. The fourth we hope to have up and running by midnight tonight. The last group of people affected is primary the C&F faculty.

We regret the huge inconvenience at this time and are continuing to work to resolve this issue as quickly as possible. If you have further questions, please feel free to contact the ITS Helpdesk.

Wednesday, September 19, 2007

E-mail services slow 09/19 7:00 a.m.

Due to failure on network management equipment, mail servers were not able to perform their task properly. This caused long queues on mails and will affect delivery of the e-mails and response of the e-mail servers. Sorry for the inconvenience, ITS is working hard to get the system to fully operational status.

Tuesday, September 18, 2007

SQL server online 09/18 11:30 a.m.

SQL server operational and available.

SQL server maintenance 09/18 11:00 a.m

SQL server will be taken out of service for hardware maintenance. Approximate tame needed to complete the work is 1 hour.