Monday, March 21, 2011

Blackboard service online 03/21 7:40 a.m.

Scheduled maintenance is concluded and Blackboard service is online.

Thank you,


Friday, March 18, 2011

Blackboard maintenance scheduled for Monday 03/21 7:30 a.m.

In order to apply Blackboard software patches, Blackboard service has to be restarted. We plan on doing this on Monday, 03/21 at 7:30 a.m. Expected downtime for Blackboard services is up to 30 minutes. If you are using Blackboard at this time, please save your work and close your connection to Blackboard. Check this blog for possible updates.

Thank you,


Thursday, March 17, 2011

Blocked Email Domains

The University of Detroit Mercy currently is unable to send email to the following domains:, and We are working to resolving this issues as quickly as possible. Please continue to check the blog for updates.

Tuesday, March 15, 2011

McNichols WIFI Firewall Upgrading Completed

McNichols WIFI users may have experienced a short disruption while a necessary upgrade was completed.  If you are continuing to experience WIFI issues, first try rebooting and if that does not resolve the issue, please contact the Helpdesk.


Monday, March 14, 2011

All systems operational

All systems are operational at this time.  If you have any issues, please let the Helpdesk know.


Wednesday, March 09, 2011

Blackboard system in service Wed. 03/09 10:30 a.m.

Work on Blackboard system is successfully concluded and Blackboard system is returned to service at 10:30 a.m.

Thank you for your cooperation,


Tuesday, March 08, 2011

TitanConnect Secure Imap/Pop3 Services down

The secure imap and pop3 services provided by TitanConnect are currently unavailable. Email is still available by logging into the portal at We are working with the vendor to resolve these issues currently.

Update 3/8/2011 1:50 pm : Vendor is continuing to work on service outages.

Update 3/8/2011 3:40 pm : Begining at 5:30 pm Tuesday March 8 there will be a 30 to 45 minute service outage of all TitanConnect services to apply recommended vendor software in an attempt to restore all services.

Update 3/8/2011 5:51 pm : Software update has been completed. All services should now be operational.

Monday, March 07, 2011

TitanConnect Maintenance Complete

The scheduled TitanConnect maintenance has been completed. Thank you for your patience during this maintenance window.


TitanConnect Maintenance In Process

The scheduled TitanConnect maintenance has begun.


Blackboard scheduled outage for Wednesday 03/07 at 7:30 a.m. - advance notice

Wednesday, 03/07, Blackboard system will be taken offline at 7:30 a.m. Blackboard system will undergo major redesign to integrate with Banner administrative system. This operation will benefit users with status of the courses and enrollments reflecting changes with much shorter lag.
ITS expects that this complex operation will take 3 hours to complete. Please check this blog for updates. Please adjust your schedule for work on Blackboard according to this.

IMPORTANT NOTE: All Blackboard users accounts will be fit with corresponding e-mail accounts. After Wednesday, all of your Blackboard generated correspondence will be delivered to your e-mail account.

Thank you,


TitanConnect Maintenance - Reminder - Scheduled for March 7, 2011 @ 5:30 pm

On Monday, March 7, 2011 (the first business day of the spring break week), ITS will be taking down the TitanConnect Portal and E-mail for 30 minutes to apply patches. During this short outage, incoming e-mail will be queued.

Details during the outage will be posted to the ITS Outage blog at


Friday, March 04, 2011

Job Submission in PROD is working now

Job submission in PROD has been fixed. Thank you, ITS Dept.

Job Submission for PROD is down

Job submission appears to have gone down at 13:47 today. ITS is currently working to restore this. Thank you.