Friday, July 31, 2015

DENTAL Phone System Restored

Dental phones all back up and working.  Thanks.

Dental Phone System Reported Down

The phone system has been reported down and we are currently working to bring it back onlne ASAP.


Tuesday, July 28, 2015

Newest SPAM alert

We are seeing the following SPAM email within the UDM community.  Be advised that this email is not from the UDM ITS Dept.  DO NOT click on the link within the email.  Mark the message as Junk or Spam and if needed delete.  Empty your Junk, Trash or Spam folder immediately afterwards. 

If you have any questions or concerns contact the UDM HelpDesk at:

Phone: 313-993-1500

Thank you.

The UDM ITS HelpDesk


Voicemail has been tested and is back up and running.  Thanks for your patience!

Voicemail Temporarily Down at McNichols

Voicemail on McNichols has been temporarily interrupted.  The Network is temporarily down in Lansing Reilly which is essential for Voicemail connectivity.  As soon as the Network is restored the Voicemail System will be back up and running.  Sorry for any inconvenience.

Blackboard service available – Tue. 07/28 at 8:15

Scheduled maintenance is complete and Blackboard service is available to users.

Thank you for your patience,


Monday, July 27, 2015

Blackboard maintenance scheduled – Tue. 07/28, 7:30 – 8:30 a.m.

Minor updates to Blackboard software will be performed Tuesday morning, starting at 7:30 a.m. These updates require restart of Blackboard service which will result in short outage.

Please don’t plan to use Blackboard between 7:30 and 8:30 a.m. If you are in the system, please close your session and log out to prevent possible data loss. Please check this blog for status of the update action.

Thank you for your cooperation,


Tuesday, July 14, 2015

Error: Banner is being blocked - PLEASE READ

Some users attempting to access Banner/INB could be seeing an error window popping up like the one below.  Please be advised that the ITS team is aware of the issue and are working to resolve.  At this time no ETA is available as to when access via the TC portal will be restored.  

There currently is a  direct link to INB available.  Please email the HelpDesk at from your UDM email account.  We will respond with the link enclosed.

Please check back for updates.

Thank you,

The UDM ITS Dept.

Thursday, July 09, 2015

DENTAL Phones back to 100%

Phones back to normal.  Sorry for the inconvenience.


Problem with Dental phones across the board.  IT working to repair.

Wednesday, July 01, 2015

Newest phishing email to be seen within the UDM community

The below email DID NOT come from the ITS Department and IS NOT valid. 

Please do not click on the provided link.  Delete the message and then empty your trash/recycling bin. 

Thank you.

The UDM ITS HelpDesk Team