Thursday, December 19, 2013

DENTAL VOICEMAIL RESTORED

Problem corrected.  System tested and working.  Thanks for your patience!

Dental - Voicemail Down

Voicemail is currently not working on the Dental campus only.  ITS is currently working with our 3rd party vendor to fix the problem.  Will update when applicable.

Wednesday, December 18, 2013

Map-Works Maintenance Scheduled December 19th, 9:00 to 10:00 a.m.


Access to Map Works using the https://udmercy.map-works.com/  url may be disrupted due to system maintenance between 9:00 and 10:00 a.m. on December 19th.  If you experience an issue during this period of time and require immediate access to the system, please use the following access url : https://students.map-works.com/

Sunday, December 15, 2013

Financial upgrades are completed.

All finance updates have been completed.

Thank you for your patience during this maintenance period.

Saturday, December 14, 2013

Titanconnect Self Service has been restored.

The interrupted service of 'Titanconnect Self Service' has been fixed.

We apologize for the loss of service during this maintenance schedule.

Please note - upgrades to Finance have not yet been completed while we were fixing the self service issue. We will post a notification upon the completion of the upgrade.

Thank you for your patience.

Titianconnect Finance Upgrades - Status

The Titianconnect upgrade outage will continue till later this evening as we have encountered a technical issue

Thank you for your patience.

Friday, December 13, 2013

TitanConnect Finance Upgrades

Please be advised starting at 6:00 am on Saturday, December 14, 2013 the
TitanConnect Banner Finance module will be upgraded to the latest version.
While the upgrades are in progress, employees will be prevented from working
on purchase requisitions or any other transactions to allow the upgrade to
be successfully completed.

For the first two hours of the upgrade, student registration will be
temporarily unavailable, however online payments will continue to be
accepted.

The entire outage is expected to last until 12:00 pm.  For status updates
during the upgrade, please visit the ITS Outage blog at
http://udm-its.blogspot.com

Wednesday, December 11, 2013

Arch WIFI Upgrade in Progress through 12/16/13

The Architecture WIFI project begins today and will last through 12/16/13.  If you are experiencing a WIFI outage in this location, that is the reason for it.  Some users may find bleed from the Library or Briggs building but no gaurentee of the quality of service.

 

Wednesday, December 04, 2013

TitanConnect INB Maintenance - COMPLETED

To do a necessary system upgrade, ITS will need to take the Banner production INB servers offline tomorrow, 12-05-2013, 6:00 a.m. - 7:00 a.m.

This will ONLY affect TitanConnect INB

All other services will remain online, including TitanConnect Self Service (Student Registration, etc.), TitanConnect Portal, E-mail, Blackboard, etc.

The ITS Blog will be updated when the upgrade is complete.

UPDATE : 6:30 a.m. INB maintenance has been completed and service restored.

Tuesday, December 03, 2013

Exchange Down

The Exchange server is unexpectedly down at this time and staff are working to bring it back online ASAP.

Tuesday, November 26, 2013

Newest SPAM email affecting the UDM Community

Many users are reporting an email from the University has arrived within their email stating they are over their limit for email storage.  THIS IS SPAM.  DO NOT CLICK ON THE PROVIDED LINK.

Mark the email as Junk/Spam and then delete.

Friday, November 22, 2013

TitanConnect Portal & Email Maintenance, Wednesday, November 27, 6:00 AM : COMPLETED

Please be advised that starting at 6:00 AM on Wednesday, November 27, 2013 (the day before Thanksgiving) the ITS department will be performing maintenance to the TitanConnect Portal and Email system.  Blackboard, WWW and all other systems will remain online and available during this outage.

All incoming email will be queued and delivered once the system is available.  (Exchange users will be unaffected by this temporary outage.)

We anticipate the work to be completed by 7:00 AM.

Details of the outage will be posted to the ITS Outage blog located at http://udm-its.blogspot.com

UPDATE : 6:45 am - All services have been restored.

ITS


Wednesday, November 20, 2013

All systems operational at this time.

All systems are up at this time.  If you experience an interruption in service, please report it to the ITS Helpdesk.

Sunday, November 17, 2013

Network Access Issues due to Wind Storm

As a result of the wind storm, there may be periodic outages experienced preventing access to various University IT services.  ITS is monitoring the situation closely and will work to restore outages as quickly as possible.

If you experience a problem, please feel free to report it via comments here.

Friday, November 15, 2013

ITS Server Maintenance Window 7:00 pm, Saturday, November 16, 2013 : COMPLETED

The ITS department will be performing some maintenance work on several servers starting at 7:00 pm, Saturday, November 16, 2013. 

You will be happy to know that TitanConnect, INB, SSB, Blackboard, Exchange and the primary WWW site will remain online and available during this maintenance window.

Servers hosting college specific websites, TitanNet, Course Evaluations, Cascade, blogs, audio and video streaming will be down for 2 to 3 hours.

Updates pertaining to the outage will be posted on the ITS Outage blog located at http://udm-its.blogspot.com.

We apologize in advance for this outage of these services.

Update 11/16/9:43 p.m. : Maintenance has been completed.  Thank you for your patience.

Update 11/16 7:04 p.m. : Maintenance has started.

ITS

Dental Website Down (Internally only)

The dental website has been reported down from within the Dental campus but remains online and available from McNichols and off-site locations.

 

 

Thursday, November 14, 2013

West Quad 2nd Floor

Our monitoring systems are reporting West Quad down.  WIFI bleed from the 3rd floor may provide some coverage.  ITS staff will look to resolve this ASAP.

Monday, November 11, 2013

Update on ODS Refresh

The Refresh processes for the Operational Data Store (ODS) are currently running.  Student Accounting and Financial Aid are now up-to-date and Finance is close (except for Detail transactions). Admissions and Student will be next.  The processes have been running for about 3 hours and will likely take another 3 hours to complete.

The normal daily refresh will be scheduled to run tonight (actually 2:00 a.m. tomorrow) and the entire ODS should be up-to-date by tomorrow morning.

Sorry for any inconvenience this has caused.

ITS

Verizon - E-mail delivery problem *** Problem solved ***

Verizon is rejecting e-mail sent from University E-mail system at this time. ITS is working to re-establish e-mail delivery to Verizon accounts.

Sorry for possible inconvenience.

*** UPDATE *** Verizon is accepting our e-mail correspondence, again.

Sunday, November 10, 2013

UDM Email - Update

UDM email is back online.

UDM Email

Due to a large volume of spam messages the university email is offline. ITS staff is currently working to clear the backlog and will bring email back online as soon as possible.

Thursday, November 07, 2013

ODS Refresh

The Refresh process for the Operational Data Store (ODS) is currently not running.  This means that the reporting data is out-of-date.  If you need to have more current information than is available through the ODS/Discoverer, please submit a Help Desk request - http://helpdesk.udmercy.edu/ with the details of the data needed.

Sorry for the inconvenience,

ITS

Wednesday, November 06, 2013

McNichols WIFI Restart Tonight

Throughout the evening, wireless access points on the McNichols campus will be rebooted to apply new settings to the configuration.  The new settings are being put in place to address the inability of certain devices to hold a connection to the WIFI network.  The reboots only take about a minute per device.  Most client devices will auto-switch to another access point while the one that they were on is resetarting.

Tuesday, November 05, 2013

Blackboard available - Tue. Nov.5 at 8:00 a.m.

Blackboard services are available. Thank you for your cooperation.

We apologize for any inconvenience this service action may have caused.

ITS

Monday, November 04, 2013

**** UPDATE **** Blackboard System Restart rescheduled – Tue. Nov. 5, at 7:30 a.m.



Postponed       

Due to high number of users using Blackboard at this time and possible inconvenience short outage may cause, system restart is rescheduled for Tue. Nov. 5, at 7:30 a.m.
Please keep in mind that your input is save only if you close your session and log out before system restart. Check this blog for possible updates.

Thank you for your understanding,

ITS

Saturday, November 02, 2013

Reporting System Back Online

The upgrade of the reporting system has been completed and is now available through the ODS/Discoverer.

ITS

Friday, November 01, 2013

TitanConnect Reporting Server Downtime

Our reporting server, the ODS/Discoverer, will be offline tomorrow from approximately 7:00 a.m. to 1:00 p.m. for a necessary system upgrade.

The ODS/Discoverer service will not be available for running reports during this time.

This is the ONLY service that will not be available.  All other TitanConnect, E-mail, Blackboard, etc. services will be available during this time.

ITS

C & F Network

Network services and Internet are currently unavailable on the first floor of the C & F building.

The network team is currently in route and will investigate the issue.

Please check this blog for updates.

UDM Network Group

Wednesday, October 30, 2013

Cable TV Signal Issue

ITS has been made aware that all the channels in the residence halls are poorly coming in and have reached out to the vendor for a repair as quickly as possible.

 

The vendor will be on-site at 1:00 pm to address this issue.

 

Monday, October 21, 2013

***UPDATE*** 10/22 - Solved. Dorms Internet – ISP Problem - Impact on Internet access performance Mon. 10/21


Our ISP has technical problems and we can’t deliver full capacity of Internet Bandwidth to Dorms at this time. While Internet is working, users will notice poor performance in Internet access. Resources related to University are not affected by this issue. Please limit your use of Internet to high importance; video streaming and Internet gaming use a lot of bandwidth and, in this condition, are not able to deliver.
ISP technical team is scheduled for tomorrow morning and we don’t expect improvement in service before that time.

We sorry for inconvenience this issue causes to our Dorm residents.

ITS

*** UPDATE ***

 Our ISP concluded work on Internet feed for Dorms. Preliminary test show Internet running at full capacity.

Thank you for your patience.

ITS

Friday, October 18, 2013

Dorms Internet - ISP technical problems 10/18 at 02:30 p.m.



Our ISP, providing Internet services for Dorms, is experiencing technical problems. These problems are reflecting on users as very short “hick-ups” in service.
Our system has automatic fail-over and users are getting Internet service. Automatic fail-over does not provide as much capacity as the main line though and, under circumstances, users may experience slower than usual response in their Internet use. According to our ISP, they expect to stabilize their service by 5 p.m. this afternoon.  
 
ITS

Wednesday, October 16, 2013

Internet connectivity is sporadic

Please be advised that our team is aware of the issue and will have it resolved shortly.

Tuesday, October 15, 2013

All Systems Operational

All systems are up at this time.  If you notice something down, please let the Helpdesk know.

Sunday, October 06, 2013

People, Orgs and Faculty Websites temporarily down - Resolved

Our people.udmercy.edu, faculty.udmercy.edu and orgs.udmercy.edu sites are temporarily down at this time and will be brought online as soon as possible.

 Update : 3:18 p.m. services restored.

Tuesday, October 01, 2013

WWW Down - Resolved

Please be advised the WWW site is temporarily down and staff are working to restore it ASAP.

Friday, September 27, 2013

Internet Connectivity Issues - Resolved

UPDATE - Internet services have been restored.



Currently we are experiencing connectivity issues to the Internet.  Please be advised that our team is aware of the issue and are working to resolve.

Please check back for further updates as they will be posted as they become available.

Tuesday, September 24, 2013

All systems operational

All systems are known to be up at this time.

Friday, September 13, 2013

Wireless network is unavailable in Holden HAll

Currently wireless connectivity is not available in Holden Hall.  Our team is aware of the issue and is working to resolve.  Please check back for more updates.

Wednesday, September 11, 2013

East Quad - 3rd Floor - Down

Our reporting tools show EQ 3rd floor is down - wired and wireless.  Wireless users may gain bleed from other floors for a connection - though it may be a little slower than normal.

TitanConnect Portal Service Disruption

TitanConnect Portal is currently experiencing a service disruption.  ITS is investigating and working to restore service.

Update:  Services have been restored.

Dorms network - Internet access problem - fixed 09/11 at 7:45 a.m.

Dorms network, both wired and wireless, due to hardware failure, lost Internet access around 1 a.m. last night. Failing part was replaced this morning and Internet access to dorms is restored in full.

We apologize for inconvenience this outage caused to dorm residents.

ITS

Resident Bandwidth-Investigating Unusual Low Activity

ITS sees very low traffic coming through the dorms and is investigating this unusual event.

Monday, September 09, 2013

Exchange Down

Exchange email services unexpectedly down.  Network team working to bring back onlne ASAP.

 

Blackboard service available - Mon. 09/08 at 7:45 a.m.

Blackboard software patches are applied as planed and Blackboard system is online. These patches target number of issues, including ones we experienced.

Thank you for your patience during this short outage; our goal is to provide with the best Blackboard experience possible.

ITS

Saturday, September 07, 2013

UDM Blacklisted by WAYNE.EDU

At the moment, UDM email to wayne.edu has been blacklisted.  ITS is investigate the matter and will rectify as soon as possible.

Friday, September 06, 2013

All Systems Operational

All systems are operational at this time.  If you notice something not properly functioning please let the Helpdesk know or comment to this post.  Have a good weekend Titans!

Thursday, September 05, 2013

Blackboard - Software Patch - Monday, Sep 9, 7:30 a.m.

Blackboard created set of software patches to resolve number of issues reported. As usual, that requires Blackboard services taken down for up to 60 minutes. Blackboard will be made available as soon as this operation finishes, but, please, don't plan on using Blackboard between 7:30 and 8:30 a.m. on Monday, September 9.
If you are using Blackboard on Monday morning, please close your session and log out before 7:30 a.m. to prevent loss of data.

Thank you for your cooperation,

ITS

Wednesday, September 04, 2013

Ricoh Printers Available

Ricoh printers are again available. 

Ricoh Printers Are Unavailable

Currently all Ricoh printers within the UDM network are unavailable. Our teams are aware of the issue and are working to resolve.

SPSS Up

SPSS licensing has been installed and the new renewal date is set for 7/31/14.  All expiration warnings should no longer display.

 

SPSS Down

Please be advised the SPSS application is currently down while ITS works through the application of the renewal license code.  We hope to have this resolved sometime today.

 

Friday, August 23, 2013

Power Outage - Voice Mail Down - 8/24/13 8:00 am to 6:00 pm

Please be advised that due to the Facilities scheduled power outage of Lansing Reilly occurring on Saturday, August 24, 2013, the voice-mail system will be down during this time.  Once power is back online, access to the voice-mail system will be restored.

 

Call to your phone number will simply continue to ring with an answer.

 

ITS

 

Thursday, August 22, 2013

TitanConnect Email Maintenance Scheduled - Friday August 23, 2013

Please be advised ITS will be performing maintenance to the TitanConnect email system (and only the email system) starting at 6:30 am and running to 8:00 am, tomorrow, Friday, August 23, 2013.  The only feature that will NOT be available will be email.  Users may continue to log into the portal during this time and do everything else they wish including registering for Term I, checking out their schedule, updating their address and all other features available within self-service.

As always, ITS will keep you posted on the progress of this effort on our full disclosure outage blog located at http://udm-its.blogspot.com.  Should the work be completed in advance of 8:00 am, ITS will return email back into service at that earlier time.

Your patience during these outages is always appreciated.

Update : 7:15 a.m. Maintenance has been completed.  All services restored.

Wednesday, August 21, 2013

Blackboard not accepting log-ins - Aug 21 1:00 p.m.

Blackboard service refused accepting new users today; restart of the services cleared the situation and Blackboard is working in normal fashion now. ITS is reviewing logs and system configuration to do corrective action and prevent this problem from reoccurring.
We apologize for inconvenience caused by this incident.

ITS

Tuesday, August 20, 2013

Short Blackboard service outage - Aug 20 08:30 a.m.

Blackboard service became unresponsive and restart of the services was indicated. This caused short outage in Blackboard service. Most of the users are able to pick-up and continue from the moment of interruption.

Underlying cause for the glitch is identified and ITS is going to take corrective action. We apologize for the inconvenience this outage may have caused.

ITS
 

Monday, August 19, 2013

TitanConnect Maintenance Scheduled August 20, 2013

Please be advised the TitanConnect system will be temporarily down starting at 6:30 am on August 20th for 45 minutes (or less) to perform maintenance on the self-service components of the system.  During this time, email will continue to flow into the system and be available as soon as you are able to log back in.
Details during this outage will be posted on the ITS Outage blog at http://udm-its.blogspot.com
Your patience during scheduled outages is always appreciated.

Sunday, August 18, 2013

Shiple 4th Floor WIFI Down

WIFI is temporarily down on the 4th floor of Shiple and will be brought back online sometime Monday.

MCN Library Down

Our notification system is reporting the Library building network connection as being down.  We have reached out to the network team for confirmation as to whether the issue is in the library or a network issue.

 

Friday, August 16, 2013

TitanConnect Portal Maintenance August 19th

Please be advised the TitanConnect system will be temporarily down starting at 6:30 am on August 19th for 45 minutes (or less) to perform maintenance on the self-service components of the system.  During this time, email will continue to flow into the system and be available as soon as you are able to log back in.

Details during this outage will be posted on the ITS Outage blog at http://udm-its.blogspot.com

Your patience during scheduled outages is always appreciated.

Thursday, August 15, 2013

Blackboard service available - Aug 15 at 09:00 a.m.

ITS concluded migration of Blackboard system to the new hardware, and software maintenance at this point. Blackboard services are available. Blackboard software upgrade, performed during this operation, introduced some new functionality and may have slight appearance changes in certain areas.

New hardware platform should improve performance of the Blackboard system and provide additional capacity to cover projected future needs.
 
As usual, problems related to Blackboard services should be reported to IDS or submitted as an incident in our Help Desk ticket system. Always collect all the relevant information (time of incident, possible error messages, steps that lead to the problem) when you report problem with Blackboard system.

Thank you for your patience during Blackboard service outage.

ITS

Thursday, August 08, 2013

Blackboard Maintenance Upgrade Aug 13-16, 2013

We are pleased to announce the University’s Blackboard servers will be upgraded next week.  To accomplish this upgrade, Blackboard services will be brought offline on Tuesday, August 13th at 3:00 pm and are expected to remain offline until Friday, August 16th at 4:30 pm.  Should the upgrade effort be completed in advance, Blackboard will be made available at that time.

 

ITS will provide progress updates on our outage blog which may be accessed by going to http://udm-its.blogspot.com.

 

ITS

 

 

Sunday, August 04, 2013

Email issue

Email service was interrupted for several hours today at the university.
Services have been restored. However, it may take several hours to clear the backlog of email in the servers queue.

Saturday, August 03, 2013

TitanConnect Email and INB Down for Maintenance, Portal Remains Up



Please be advised the TitanConnect email system and INB environments will be down starting at 6:30 am while maintenance is performed.  We apologize for the short notice.

We anticipate a return to service around 8:30 am.

During this period of time, all incoming email will be queued and delivered once service has been restored.

During this period of time you will be able to log into the TitanConnect portal however links to email and INB will not function.

Sunday, July 28, 2013

All systems up

At this time all systems are up.  If you discover something down, please let us know.

Wednesday, July 17, 2013

Delay in Exchange email delivery

A server reboot was needed this morning as the Exchange server was not responding.  You may see mail that was sent last night appearing in your inbox.  We are aware that this is happening and the issue is now resolved.

Monday, July 15, 2013

Internet issues - Update

ITS staff were able to fix the issue and restore internet service to the McNichols campus.

UDM ITS, Network Group

Internet issues

The university is currently experiencing a outage at our ISP. ITS staff are investigating. Please check back for updates to this issue.

Update:

Law and Dental campuses seem unaffected at this time.

Friday, July 05, 2013

All systems up.

All systems operational at this time.  If you experience any service issues, please let the Helpdesk know.

Network Maintenance - Friday, July 5, 2013 7:00 am - 11:00 am - Network Interruptions Anticipated

Please be advised the ITS Network Team will be performing network maintenance that will impact access during business hours on Friday, July 5, 2013.


Starting at 7:00 am, network connectivity to and from the McNichols campus may be temporarily interrupted for short periods of time until 11:00 am. 

 

During this maintenance window, access to TitanConnect, Blackboard, www and other locally hosted services will be available for users located on the McNichols campus may be temporarily unavailable to users located at the Law, Dental or off-campus sites.

 

Internet access will remain available to users on the Law and Dental campuses as well as to students living in residence on the McNichols campus.

 

The connection between the Dental campus and UHC will be remain online.

 

Updates pertaining to this maintenance activity will be posted to the http://udm-its.blogspot.com outage blog site.  Should you have questions, please feel free to reply to this message or post a comment to the blog.

 

We apologize in advance for this interruption in service to complete maintenance work on core components of the University’s network infrastructure.

 

ITS-Network Team

 

 

Tuesday, July 02, 2013

Network Maintenance - Outage from 7:00 am to 11:00 am

Please be advised the ITS Network Team will be performing network maintenance that will impact access during business hours on Tuesday, July 2, 2013.


Starting at 7:00 am, network connectivity to and from the McNichols campus will be down until 11:00 am.  If the maintenance is completed in advance of 11:00 am, service may be restored earlier for you to use.

 

During this maintenance window, access to TitanConnect, Blackboard, www and other locally hosted services will be available for users located on the McNichols campus but not available to users located at the Law, Dental or off-campus sites.

 

Internet access will remain available to users on the Law and Dental campuses as well as to students living in residence on the McNichols campus.

 

The connection between the Dental campus and UHC will be remain online.

 

Voicemail at the Law school will be down.

 

Updates pertaining to this maintenance activity will be posted to the http://udm-its.blogspot.com outage blog site.  Should you have questions, please feel free to reply to this message or post a comment to the blog.

 

We apologize in advance for this unfortunate but necessary downtime to complete maintenance work on core components of the University’s network infrastructure.

 

ITS-Network Team

 

 

Friday, June 28, 2013

Voicemail Restored

System tested and working. 

Voicemail Down

Due to the Network Outage in Lansing Reilly/CHP the Voicemail System is currently Out of Service.  When the Network comes back up this should remedy the situation.  Thanks for your patience.

Lansing Reilly/CHP Network Down

Due to the heavy rainfall, we are experience some outages around the campuses.  Lansing Reilly and CHP are presently down at the moment.  ITS staff will investigate ASAP.

Saturday, June 22, 2013

Scheduled Power Outage in Engineering

Due to the Facilities scheduled power outage in the Engineering building, all wired and wireless access in that building will be down until power has been restored.

Friday, June 21, 2013

Blackboard Collaborate Service available - Fri. June 21 3:00 p.m.

Blackboard Collaborate service is made available at this time. All historical data is preserved and test of Collaborate function passed. If you experience unexpected behavior, please use http://helpdesk.udmercy.edu to report and open a ticket.

ITS

Blackboard online - Fri. June 21 at 8:00 a.m.

Planned action on Blackboard software is finished and Blackboard services are brought online. We expect that Collaborate service will be brought to full functionality soon.

Thank you for your patience,

ITS

Thursday, June 20, 2013

Blackboard software maintenance scheduled - Friday, June 21, 7:30 a.m.

We are still experiencing problems with Blackboard Collaborate service. Attempt to fix this software issue requires taking Blackboard system offline. For importance of this action, we are scheduling this operation outside our standard maintenance window for Friday, June 21 at 7:30 a.m. Expected downtime is 30 minutes. If you intend to use Blackboard around this time, please make sure that you close your session and log out of Blackboard before 7:30 to prevent possible loss of data..
Check this blog for updates related to this maintenance action.

Thank you for your understanding.

ITS

Tuesday, June 18, 2013

Corktown Network Issue - Update

The network services at Corktown should now be restored.

UDM ITS, Network Group

Corktown Network Issue

The Corktown Campus is currently experiencing a network issue. This related to a DHCP server having issues.

ITS is currently working on a solution to the problem and will update when one is found and applied.

UDM ITS, Network Group

Monday, June 17, 2013

Blackboard Collaborate Technical Issue - Blackbaord Learn Remains Online and Available

We are currently experiencing connectivity issues with Blackboard Collaborate.  IDS has reported this to ITS and we hope to have the issue resolved very soon. 

Please accept our apologies for any inconvenience this may have created.  Thank you for your patience. 

 

Tuesday, June 11, 2013

TitanConnect Maintenance - Wednesday June 12, 2013 @ 6:30 am

Please be advised the TitanConnect system will be temporarily down starting at 6:30 am tomorrow for 45 minutes (or less) to perform maintenance on the self-service components of the system.  During this time, email will continue to flow into the system and be available as soon as you are able to log back in.

 

Details during this outage will be posted on the ITS Outage blog at http://udm-its.blogspot.com

 

Your patience during scheduled outages is always appreciated.

 

ITS

 

Friday, June 07, 2013

TitanConnect Service Outage

TitanConnect services are experiencing an unplanned service outage and are currently unavailable.  Our team is aware of the issue and have found this to be the cause of a power issue.  They are currently working to resolve.

Update : 4:35 p.m.  Services have been restored.  

Monday, June 03, 2013

Blackboard maintenance complete - June 03 at 8:00 a.m.

Blackboard software maintenance is complete and Blackboard service available as of 8:00 a.m.
Thank you for your patience.

ITS

Friday, May 31, 2013

Blackboard software maintenance - Monday, June 3, 7:30 a.m.


Blackboard software maintenance is scheduled for the next regular maintenance window, Monday, June 3, starting at 7:30 a.m. Work planned requires system to go off-line. Expected downtime is up to 30 minutes.

If you are using Blackboard Monday morning, please close your session and log out before 7:30 a.m. to avoid possible loss of data.

Thank you for patience,

ITS

Tuesday, May 21, 2013

All Systems Operational

All systems are up at this time.  If you notice something down, please let the Helpdesk know.  Thank you.

Sunday, May 19, 2013

Sunday May 19th Maintenance Complete

All services have been restored. 

Users who have been accessing TitanConnectINB with a separate link should return to using the link from within the TitanConnect portal.

Thank you for patience during this outage.

Friday, May 17, 2013

The university will be implementing new servers for some Enterprise systems this coming weekend.

Systems downtime is scheduled for Sunday, May 19, 2013 from approximately 7:00 a.m. - Noon.

The services affected will be:
  • E-mail
  • TitanConnect Portal
  • TitanConnect INB
  • TitanConnect Self Service
  • TitanConnect Groups/Calendars
The ODS/Discoverer and Knowledge/Blackboard will still be available, but must be accessed through direct links rather than through the Portal.

During this time any email sent to an @udmercy.edu address will be queued and delivered as soon as the systems are brought back on-line.

Internet access at all campuses will remain online and available, however access to the services listed above will not be available.

Once the systems are brought back on-line, the Users who have been accessing TitanConnect INB with a separate link should return to using the link from the TitanConnect Portal.

Your patience during this outage will be most appreciated and we will update this blog when the implementation is complete.

ITS-Enterprise Services

Update : 9:40 a.m.  Maintenance is ahead of schedule.  Services have been restored for testing.  Please be aware that services are not fully production ready and may go offline again.
Update : 7:00 a.m.  Maintenance has started.

Wednesday, May 15, 2013

Cascade 7.2.2 Upgrade Complete

The upgrade of Cascade to version 7.2.2 has been completed. 

Monday, May 13, 2013

Cascade Upgrade - May 15, 2013

Cascade services will be unavailable beginning at 6:00 a.m. on Wednesday May 15th while the system is upgraded. We expect Cascade services to be restored by 4:00 p.m. May 15th. Please check the blog for updates during the upgrade.

Update :  8:00 a.m. May 15, The upgrade is in progress.
Update :  1:40 pm.m May 15,  MPA and ITS are performing release testing prior to public release.

Blackboard service available - 05/13 at 8:45 a.m.

Planned system software upgrade is successfully performed and Blackboard service is available and open for users.

Thank you for your patience during this maintenance action.

ITS

Wednesday, May 08, 2013

Dorms Internet access short interruption - resolved - May 8, 12:40 p.m.

Network equipment failure caused outage in Dorms Internet service, duration 20 minutes. University network access was not affected during this outage.

We sorry for inconvenience caused.

ITS

Blackboard software upgrade – Mon. May 13, 7:30 – 11:00 a.m.



We plan on upgrading Blackboard software starting in our regular maintenance window, Monday, May 13 at 7:30 a.m. This software upgrade includes upgrade of several components to bring our Blackboard service up-to-date. As always, we will make service online as soon as work is done, but, please, don’t plan using Blackboard before 11:00 a.m.; check this blog for possible updates and announcement of availability. If you are using Blackboard on Monday morning, please close your session and log out of Blackboard before 7:30 a.m. to avoid possible loss of data.

We sorry for inconvenience this maintenance action may cause to Blackboard users.

ITS

Saturday, May 04, 2013

Faculty, People and Org sites temporarily down

Sites temporarily down. Staff working to bring online as soon as possible.

Saturday, April 27, 2013

WWW outage

UDM is currently experiencing outages and/or slowdowns with several services, including but not limited to the following:

www.udmercy.edu
tc.udmercy.edu
The new titannet domain
mathworks

ITS staff are working on restoring service now. 

Please check here for updates.

UDM ITS, Network Group

Thursday, April 25, 2013

Short Blackboard service outage - resolved 04/25 8:00 a.m.

Technical problem caused Blackboard system to get unresponsive and Blackboard services were restarted, resulting in 5 minutes service unavailability.

We sorry for the inconvenience this short outage caused to Blackboard users.

ITS

Wednesday, April 24, 2013

TitanConnect Enterprise Applications Upgrades In Progress

The TitanConnect Enterprise Student systems are currently being upgraded.  This time was chosen as a time of low activity, but people attempting to do Registration adds or drops or other Student related activities may encounter a disruption in service.  If you do, please try again after 2:00 p.m. today.

Thank you for your patience.

ITS Enterprise Applications

Monday, April 22, 2013

All Systems Up

At this time all systems are up and operational.  Should you discover something down, please let us know via this blog here or by contacting the Helpdesk at 313.993.1500.

 

Thank you.

Thursday, April 18, 2013

Service restored - Briggs

Service has been restored to Briggs.

Briggs - Internet/Netwok connectivity unavailable in some areas

Currently portions of the Briggs building are experiencing some connectivity issues.  Our team is on-site and working on a resolution.  Please check back here for updates.

Wednesday, April 17, 2013

Internet Down All Campuses - ISP Issue - Dorms Up

At 6:10 pm, an internet outage was experienced that affects all three campuses except for the McNichols residence halls.  Earlier in the day, our ISP had reported working in the area to repair other issues.  Networking staff are working with our ISP to resolve this outage ASAP.

Monday, April 15, 2013

Services restored – Food Services, Energy Management System, Card ID system 04/15 at 6:00 p.m.

Rebuild of infrastructure supporting affected services was finished at 6:00 p.m. on Apr. 15.
Food Services systems has to be finished and brought up to date by software manufacturer; they are notified and they will bring Food Service computer support to the required level of service on their schedule.

We apologize to everyone who was affected buy today's service outage.

Thank you,

ITS 

Services outage - Food Services, Energy Management System, Card ID system 04/15 8:00 a.m.

Dur to hardware failure this morning, various systems are offline and not operational at this time. This serious failure requires several hours of work to be solved. We are very sorry for services affected by this outage; please check this blog for updates on service action.

ITS

Friday, April 12, 2013

Dorms Internet - Full service restored

Issue on Internet network is diagnosed and fixed; Internet service for Dorms was restored in full capacity at 2:30 p.m..

Sorry for the inconvenience,

ITS

ISP service outage - Dorms service affected 04/12 1:19 p.m.

Comcast ISP service for dorms went down at 1:19 p.m. Our system automatically switched to backup line which has much lower capacity than standard service. As a result, users on Dorm network are experiencing slow Internet service. Traffic to University resources is not affected. ITS is working with Comcast to re-establish full service, but we don't have any reliable information at this time. Please limit your Internet usage to absolutely necessary at this time; don't attempt to use Internet gaming or video streaming.

Please check this blog for updates.

Thank you,

ITS 

Saturday, March 23, 2013

NQ 3rd Floor Reported Down

System monitoring tools are showing the WIFI down on North Quad, Floor 3.  WIFI bleed from the 4th floor may adequately cover most (but not all) areas on the 3rd floor.  ITS will address as soon as possible.

Friday, March 22, 2013

Exchange Down

We have received reports that Exchange is temporarily down.  IT staff are looking into the issue at this moment and working to bring it back online ASAP.

Friday, March 15, 2013

Internet Email Issue - Update 1

Inbound email from sources external to the University has been restored. Internal email (between UDM accounts) was not affected. 

UDM ITS

Thursday, March 14, 2013

Internet Email Issue

ITS is investigating an issue that is preventing internet email from flowing into UDM.  Mail from @udmercy to @udmercy accounts appears to flow fine but outside communications to @udmercy does not.

Wednesday, March 13, 2013

Brief Internet Outage after 10:00 pm Tonight

Tonight, around 10:00 pm there may be a very brief one time five (5) minute internet outage that could impact your use of the internet.  Our Internet Service Provider is performing a quick update that will impact the majority of Universities and Colleges in the southeastern MI region.

 

Users on the McNichols, Corktown and Law campuses as well as those in clinics that route out to the internet through a campus connection may not be able to reach off-campus sites and, users off-campus may not be able to reach University hosted resources (such as TitanConnect, Blackboard, etc.) during this period of time.

 

Students living in residence will not be affected during this outage.

 

ITS will monitor the situation and will post any relevant information on its blog at http://udm-its.blogspot.com.

 

ITS

 

Law School - WiFi is unavailable

Currently the WiFi is unavailable at the Law School.  Our team is aware of the issue and are working to resolve.  Check back here for updates.

Tuesday, March 12, 2013

Dental Campus Down

ITS is aware that there are connectivity issues at the Dental Campus.  Staff is on site addressing the issue.  No estimated time of completion.  Please check back here for updates as we will post them as received.

Thursday, March 07, 2013

TC Maintenance - 03/07/2013 7:00 to 7:30 a.m.

On Friday March 7, 2013 between 7:00 and 7:30 a.m. the TitanConnect (http://tc.udmercy.edu) web servers will be restarted.  During this maintenance window web based portal services will experience short periods of service disruption.

For any update on status, please check this blog.

Update : March 7 7:25 a.m.  Maintenance has been completed.

Blackboard service available 03/07 at 7:45 a.m.

Scheduled Blackboard software maintenance is successfully concluded and Blackboard service is restored.

Thank you for your cooperation,

ITS 

Wednesday, March 06, 2013

Dental School Network Issue

Network and Internet access on campus is currently operating very slowly. IT staff were onsite at the start of this and are working to resolve it ASAP.

Blackboard Maintenance scheduled 3/7 at 7:30 a.m.



Blackboard supplied us with the new software patches. We decided to apply these patches outside our regular maintenance window, Thursday March 7, starting at 7:30 a.m.
Anticipated time needed to accomplish this action is 30 minutes and Blackboard service won’t be available until 8:00 a.m.

If you are using Blackboard, please close your session and log out before 7:30 a.m. to avoid possible loss of data. For any update on status, please check this blog.

Sorry for the short notice,

ITS

Monday, March 04, 2013

Voicemail Working

ATT has repaired the bad circuit.  Voicemail service has been restored.  Thanks for your patience.

Blackboard service available 03/04 at 8:00 a.m.



Blackboard service software maintenance is concluded as planned and Blackboard service is available as of 8:00 a.m.

Thank you for your cooperation.

ITS

Voicemail Down

Voicemail is currently experiencing problems and is down.  ATT is working to repair.  Sorry for the inconvenience.

Friday, March 01, 2013

All Systems Up

All systems are known to be operational at this time.  If you experience problems, please let us know.

Thursday, February 28, 2013

Law school campus Internet down

Please be advised the LawSchool Internet connection went down at 8 AM. ITS staff are looking into bringing it back online as quickly as possible

Blackboard Maintenance – Monday, Mar.4 at 7:30 a.m.



Blackboard supplied us with the software patches for our system. We plan on installing these patches on Monday, March 4; starting at 7:30 a.m. Expected downtime is 30 minutes.

If you are using Blackboard by that time, please close your session and log out to avoid possible loss of data.

Please check this blog for possible updates on this operation.

Thank you,

ITS

Tuesday, February 26, 2013

All systems up

To the best of our knowledge, all systems are up.

 

Friday, February 22, 2013

TITANNET Servers

An environmental issue in the McNichols Server Room occured @ 12:20PM, which in turn took out part of the TITANNET Home & Group drive services.  We had to rebuild one server which may have affected your connectivity to these shared drives.  The domain is back up and stabilized.

If you notice a red X on your shared drive, you should be able to double-click on it and connectivity should be restored.  Otherwise you will need to reboot your workstation and log back on.

Tuesday, February 19, 2013

VOICEMAIL RESTORED(AGAIN)

Voicemail has been restored and is operating properly.

Voice-Mail Down (Again)

The voice-mail system is down again and we are working with ATT to bring this back online ASAP.

 

Monday, February 18, 2013

VOICEMAIL RESTORED

ATT has repaired our Data Circuit/link and Voicemail is up and running as it should be.  Sorry for any inconvenience.

Voicemail Down

We are currently experiencing a problem with Voicemail.  ATT has been notified and is working to correct the issue.

Sunday, February 17, 2013

Shiple - Cable TV Out

It has been reported that cable service in Shiple has been out since 9:00 am.  ITS contact the vendor earlier this afternoon and we await a response from them.

 

Thursday, February 14, 2013

All Systems Go

At this time, all systems are operational.  If you are aware of an outage, please let the Helpdesk know. 

 

Thank you.

 

Wednesday, February 13, 2013

VOICEMAIL WORKING

The ATT Circuit that was down and causing our problem has been repaired.   Voicemail is functioning properly.  Thanks for your patience.

VOICEMAIL DOWN

Voicemail is currently experiencing problems.   IT and ATT are working to correct.  Sorry for the inconvenience. 

Thursday, February 07, 2013

Law & Dental Outages

We are experiencing sporatic outages across the Law and Dental campuses and are working to clear the issue up as quickly as possible.

Wednesday, February 06, 2013

Law School WIFI - Room 347

Reports of WIFI connectivity issues in the area of Room 347 have been reported.  ITS will address as soon as possible.

 

Tuesday, February 05, 2013

East Quad-4th Floor WIFI

WIFI may be slower in this area due to an outage within the closet.  Bleed from other floors may provide some WIFI coverage but speeds will be slower than normal.

 

We hope to have this back up as soon as possible.

 

 

Saturday, February 02, 2013

Eng WIFI - North East Section of Building

WIFI in the North-East section of the building is temporarily down and will be brought back online at the start of the week.

 

We apologize for the unexpected outage.

 

Tuesday, January 29, 2013

TitanConnect Mail Services Restored

Mail services have been restored.

TitanConnect E-mail Server: Hardware Failure

The TitanConnect E-mail server is down due to a hardware failure. ITS is currently working with the support vendor to bring services back online.

TitanConnect E-mail Offline

TitanConnect E-mail services are offline. ITS is working to bring mail services online as quickly as possible.

Monday, January 28, 2013

TitanConnect Mail Server Maintenance - 01/29/13

Please be advised that the TitanConnect email system will be temporarily down the morning of Tuesday, January 29, 2013 at 6:00 am for approximately 1.5 to 2 hours while a necessary hardware upgrade is installed.

Email will continue to be received by the University and it will be delivered once the system is back up.  All other services including the portal, INB, SSB, Blackboard, etc. will continue to operate as they normally do.

Please do not plan on using TitanConnect email services during this period; if you are logged in, please close your session and log out before 6:00 a.m. to prevent possible loss of data.

Please check this blog for updates.

Blackboard Services Available - 01/28 at 8:00 a.m.

Blackboard maintenance action is concluded and Blackboard Service is available.

Thank you for your cooperation,

ITS

Law Campus Down

The Law Campus and Clinics appear to be down at the moment.  ITS will work to bring them online as quickly as possible.

 

Friday, January 25, 2013

Blackboard Maintenance - Monday Jan. 28, 7:30 a.m.

Blackboard software patch installation is scheduled for Monday, January 28, starting at 7:30 a.m. in the regular maintenance window.
Installation requires taking system down which will result in service outage, no longer than 30 minutes. Please don't plan on using Blackboard during this period; if you are logged in, please close your session and log out before 7:30 a.m. to prevent possible loss of data.

Please check this blog for status updates.

We apologize for possible inconvenience,

ITS 

Poor Dorms Internet Service - Resolved

Due to system malfunction, Internet users have experienced poor service starting 7:00 p.m. yesterday, Jan. 24.

Corrective action took place as soon as ITS got aware of this situation. Internet service to Dorms runs on full capacity and at standard quality level.

We sorry for inconvenience caused to Dorms users.

ITS

Sunday, January 20, 2013

Quads North - WIFI Out on One Floor

Quads North - we're seeing an outage a WIFI outage on one floor.  There may be enough bleed from the other floors to cover this area but signal strength will appear weaker than normal.  Until we can get this back online Monday, you'll need to use your wired connection.

Saturday, January 19, 2013

Banner Database Upgrade Complete

The upgrade is now complete.  Access to TitanConnect INB and TitanConnect Self Service is now available.

Banner Database Upgrade In Progress

The Upgrade is still in process.  The upgrade is now being tested.  Another post will be made when the upgrade is complete and it is safe to get into the system again.

Banner Database Upgrade Starting

The ITS department is performing a required upgrade on Saturday, January 19, 2013 that will require some (not all) systems to be down from approximately 8:00 a.m. to 2:00 pm.

Systems that will be down include only TitanConnect INB and TitanConnect Self Service.

Systems that will remain up include TitanConnect Portal, E-mail, Blackboard, WWW, TitanConnect Report Viewer, TitanConnect Report Writer, Cascade, TitanNet, Helpdesk, Facilityrequest.  On campus internet access will remain available during this time.

Monday, January 14, 2013

TitanConnect Email Down

Please be advised TitanConnect email is presently down and we are locating staff to bring it back online.  We will have it back online as soon as possible.

Saturday, January 12, 2013

All Systems Operational

At this time all systems are operational.  Should you detect an issue, please let us know.

Friday, January 11, 2013

UDM Exchange - Update 1

The issue affecting the UDM exchange server has been identified and resolved. Access to Exchange has been restored.

UDM ITS, Network Group.

UDM Exchange

The Exchange Email server is currently experiencing issue. ITS staff have been notified and are investigating the issue.  Please check back for updates.

UDM ITS, Network Group

Tuesday, January 08, 2013

TitanConnect Maintenance - 01/09/2013 5:00 am to 8:00 am

Maintenance is scheduled for the TitanConnect calendaring server and one of the portal web servers for January 9, 2013 between 5:00 am and 8:00 am.  During this maintenance window TitanConnect calendaring will be unavailable.  All other TitanConnect services including portal, email, ssb, inb and Blackboard sso are expected to remain in service.

Update : 01/09/2013 06:42 am Maintenance has been completed. 

Friday, January 04, 2013

Hotmail, MSN Mail (now working again)

We are currently seeing a problem sending Email to Microsoft's Hotmail.com and MSN.com  .  We're investigating to see if we're being blocked or if there is another issue.

*******UPDATE**********

Mail started delivering again at about 2:45.  All queued up messages should be delivered now, both inbound and outbound.

Thursday, January 03, 2013

Blackboard available 01/03 7:40 a.m.

Blackboard maintenance action is completed and Blackboard system is available and online.

Thank you, ITS

Wednesday, January 02, 2013

Blackboard Service Scheduled for Jan. 3, 7:30 a.m.



We have scheduled Blackboard software maintenance for Thursday, January 3, starting at 7:30 a.m.
Unfortunately, to activate configuration changes, Blackboard service restart is required.
This will result in short outage, no longer than 15 minutes. To protect your work, please close your session and log out before this time.
Please check this blog for possible updates.

Thank you,

ITS