Tuesday, January 31, 2012

TitanConnect Upgrades

The TitanConnect INB and TitanConnect Self Service STUDENT and FACULTY systems are being upgraded today. There may be periods when a function or screen gives an error message while you are using it. That is because that function is being upgraded while you are using it. Please wait a few minutes and try yuour function/screen again. Once the update is complete, the error will resolve itself.

Since the TitanConnect system is available 24/7/365, there is never a good time to do upgrades, but we hope the timing is not too inconvenient for mostusers of the system.

This upgrade will NOT affect the TitanConnect Portal, E-mail or Blackboard.

Thank you for your patience.

Wireless Network Setback

Recent electrical problems have apparently burned out 3 network wireless access points in the Engineering and Ford Life Science buildings. Wireless (WiFi)coverage may be sparse in the Northeast corner of Engineering, and in Ford Life Science 3rd floor East, and in the lab in room 010. ITS is working to replace the burned out equipment as we can.

Monday, January 30, 2012

West Quad 3rd Floor Connectivity Problem

There appears to be a power issue in the IT Network Closet on 3rd West Quad. We are diagnosing this, and should have it working by mid-morning.

Sunday, January 29, 2012

Engineering Building Power Off - No Computer Access

Due to the building-wide outage, no computer nor network access is available in the Engineering building.  We anticipate Facilities will return power in the afternoon.


Saturday, January 28, 2012

Incoming email down

ITS is investigating issues with incoming email failing at this time.

Monday, January 23, 2012


Voicemail seems to have been restored and should be working for all areas of the University. If anyone experiences any problems from this time forward - Please place a Helpdesk Ticket and document the problem with all applicable info(Phone # + Time of occurence). Thank you for your patience.


Voicemail is currently down. We believe that the problem has been identified and are working to correct it. ATT and our 3rd party support are working hard to get us going again. Sorry for the inconvenience.

Friday, January 20, 2012

Titanconnect temporary email outage

TitanConnect Email will be temporary down until 5:00 pm.

Voice-Mail System

We are experiencing an issue where the voice-mail system occassionally is not picking up at the expected interval.  ITS-Telecom is investigating the situation with the voice-mail maintenance provider.


Friday, January 13, 2012

Internet/DHCP Across University and Dorms Down

This morning our DHCP server failed and required a restart. The DHCP server issues out IP address to all computers. We anticipate this will be back in service within the next 30 minutes.

The easiest way to get back online will be a reboot of your computer. Once things are fully up, we will comment to this post with the update.

DNS and Internet Issues in Res Halls

We are working through an issue with our DNS server on the dorms. It might look like the Internet is down.

Monday, January 09, 2012

TitanConnect Web Server Restart Scheduled

A web server restart has been scheduled for Tuesday January 10th between 6:30 a.m. and 7:00 a.m. During this maintenance window users will experience intermittent access issues to the TitanConnect portal. Users are strongly advised to close all sessions and log out to avoid possible loss of data

Update : January 10 6:48 a.m. The scheduled maintenance has been completed.

Thursday, January 05, 2012

TitanConnect Email Maintenance Complete

Maintenance has been completed and all TitanConnect mail services(http, imap and pop3) are back in service.

Wednesday, January 04, 2012

TitanConnect Email Maintenance - 01/05/2012

TitanConnect email services(web client/imap/pop3) will be unavailable for intermittent periods of time between 6:30 a.m. and 7:30 a.m. on Wednesday January 5th for maintenance. Users are strongly advised to close all sessions and log out to avoid possible loss of some or all of the work. This maintenance will not affect Exchange email users.

Please check this blog for updates.

Tuesday, January 03, 2012

Dorms Internet service - Update

Internet service to Dorms should be stable and without hick-ups now. For possible planned actions and updated information on status, please check this blog; if you are experiencing difficulties while browsing Internet, please submit report calling ITS help desk phone 313-993-1500 or using ticket system http://helpdesk.udmercy.edu.

Thank you,


Intermittment Connectivity Interuptions in Dorm Network

While the majority of residents are on break, there will be some periodic downtime for very short periods of time between now and Thursday.  If you are using during this time, wait 10 minutes and try again.