Friday, March 26, 2010
Thursday, March 25, 2010
We appear to be experiencing issues for 30 minutes around 10 am and 2 pm for the past two days. Operations are back to normal at the moment but we anticipate an issue which we will be investigating starting around 2 pm. Hang in there while we work to determine the source of the problem.
Wednesday, March 24, 2010
Tuesday, March 23, 2010
Monday, March 22, 2010
Saturday, March 20, 2010
Monday, March 15, 2010
If you didn't forward/redirect your e-mail from the old system to the new system prior to the retirement, we regret but access to do this is no longer available. For four months instructions and readily available Helpdesk support to answer related questions was available.
The TitanConnect e-mail solution has much to offer. Please visit it.udmercy.edu and look into the documentation section for more information on the new e-mail system.
Wednesday, March 10, 2010
The resident halls are still down as a result of the core network switch and will shortly be addressed. It is expected by about 2:00 pm before the work is complete. Gradually, buildings will come online prior to that time. Users may need to reboot their computer to establish a good connection.
All core network services -TC, TitanNet, email, internet are up and running for buildings with access.
Tuesday, March 09, 2010
Just a quick reminder that all internet and cross network services will be down from approximately 4:00 am to 8:00 am while a new core network switch is installed. Your patience during this time is most appreciated. The core network switch is the primary device that moves packets between networks on campus as well as to the internet via a router. A biologist may think of the core network switch as the heart of the network.
Thank you for your patience and understanding,
ITS thanks for your patience and understanding.
Friday, March 05, 2010
A few noteworthy items regarding Information Technology Services during the UDM Spring Break period of March 8-13.
The Student Union lab will be open from 8:30 am to 5:00 pm, Monday-Friday. Other labs may be opened for overflow, if necessary.
The ITS-Helpdesk will be open from 8:30 am to 5:00 pm, Monday-Friday and will be open for drop-in, email, phone or online support.
The ITS-AV office will be open from 8:30 am to 5:00 pm, Monday-Friday.
As previously announced the legacy students.udmercy.edu e-mail system will be retired on Friday, March 12, 2010 at 12:00 pm. If you do not already have and use your new TitanConnect e-mail account, you take some time to explore and learn this new solution. Regular users of web-based e-mail systems may find it identical to most major hosted e-mail solutions. Any student who wishes to retain their @students.udmercy.edu e-mail address, should complete the marrying process before March 12, 2010 at 12:00 pm. For more information on marring accounts, see http://it.udmercy.edu/documentation/Marrying_Communigate_to_TC.htm. For documentation on using the new e-mail system, see http://it.udmercy.edu/documentation/index.htm.
After March 12, 2010, new student listserv groups will be established for active and inactive students.
TitanConnect E-Mail Maintenance Window – Monday of Spring Break Week
Beginning Monday, March 8, 2010 at 6:30 am and ending by 8:00 am, TitanConnect e-mail will be temporarily unavailable while the ITS-Enterprise team perform a number of maintenance tasks. The rest of the TitanConnect portal will be available for use during this period of time.
Core Network Maintenance Window - Wednesday of Spring Break Week
Beginning Wednesday, March 10, 2010 at 4:00 am and ending by 8:00 am, the entire McNichols network and internet access across all campuses will be temporarily down while ITS-Networking installs a new core network switch. Access within the Dental campus to Dental resources will not be impacted as is true with Law Campus computers and Law Campus resources.
Enjoy the break.