Friday, September 27, 2013

Internet Connectivity Issues - Resolved

UPDATE - Internet services have been restored.

Currently we are experiencing connectivity issues to the Internet.  Please be advised that our team is aware of the issue and are working to resolve.

Please check back for further updates as they will be posted as they become available.

Tuesday, September 24, 2013

All systems operational

All systems are known to be up at this time.

Friday, September 13, 2013

Wireless network is unavailable in Holden HAll

Currently wireless connectivity is not available in Holden Hall.  Our team is aware of the issue and is working to resolve.  Please check back for more updates.

Wednesday, September 11, 2013

East Quad - 3rd Floor - Down

Our reporting tools show EQ 3rd floor is down - wired and wireless.  Wireless users may gain bleed from other floors for a connection - though it may be a little slower than normal.

TitanConnect Portal Service Disruption

TitanConnect Portal is currently experiencing a service disruption.  ITS is investigating and working to restore service.

Update:  Services have been restored.

Dorms network - Internet access problem - fixed 09/11 at 7:45 a.m.

Dorms network, both wired and wireless, due to hardware failure, lost Internet access around 1 a.m. last night. Failing part was replaced this morning and Internet access to dorms is restored in full.

We apologize for inconvenience this outage caused to dorm residents.


Resident Bandwidth-Investigating Unusual Low Activity

ITS sees very low traffic coming through the dorms and is investigating this unusual event.

Monday, September 09, 2013

Exchange Down

Exchange email services unexpectedly down.  Network team working to bring back onlne ASAP.


Blackboard service available - Mon. 09/08 at 7:45 a.m.

Blackboard software patches are applied as planed and Blackboard system is online. These patches target number of issues, including ones we experienced.

Thank you for your patience during this short outage; our goal is to provide with the best Blackboard experience possible.


Saturday, September 07, 2013

UDM Blacklisted by WAYNE.EDU

At the moment, UDM email to has been blacklisted.  ITS is investigate the matter and will rectify as soon as possible.

Friday, September 06, 2013

All Systems Operational

All systems are operational at this time.  If you notice something not properly functioning please let the Helpdesk know or comment to this post.  Have a good weekend Titans!

Thursday, September 05, 2013

Blackboard - Software Patch - Monday, Sep 9, 7:30 a.m.

Blackboard created set of software patches to resolve number of issues reported. As usual, that requires Blackboard services taken down for up to 60 minutes. Blackboard will be made available as soon as this operation finishes, but, please, don't plan on using Blackboard between 7:30 and 8:30 a.m. on Monday, September 9.
If you are using Blackboard on Monday morning, please close your session and log out before 7:30 a.m. to prevent loss of data.

Thank you for your cooperation,


Wednesday, September 04, 2013

Ricoh Printers Available

Ricoh printers are again available. 

Ricoh Printers Are Unavailable

Currently all Ricoh printers within the UDM network are unavailable. Our teams are aware of the issue and are working to resolve.


SPSS licensing has been installed and the new renewal date is set for 7/31/14.  All expiration warnings should no longer display.



Please be advised the SPSS application is currently down while ITS works through the application of the renewal license code.  We hope to have this resolved sometime today.