Saturday, March 23, 2013

NQ 3rd Floor Reported Down

System monitoring tools are showing the WIFI down on North Quad, Floor 3.  WIFI bleed from the 4th floor may adequately cover most (but not all) areas on the 3rd floor.  ITS will address as soon as possible.

Friday, March 22, 2013

Exchange Down

We have received reports that Exchange is temporarily down.  IT staff are looking into the issue at this moment and working to bring it back online ASAP.

Friday, March 15, 2013

Internet Email Issue - Update 1

Inbound email from sources external to the University has been restored. Internal email (between UDM accounts) was not affected. 


Thursday, March 14, 2013

Internet Email Issue

ITS is investigating an issue that is preventing internet email from flowing into UDM.  Mail from @udmercy to @udmercy accounts appears to flow fine but outside communications to @udmercy does not.

Wednesday, March 13, 2013

Brief Internet Outage after 10:00 pm Tonight

Tonight, around 10:00 pm there may be a very brief one time five (5) minute internet outage that could impact your use of the internet.  Our Internet Service Provider is performing a quick update that will impact the majority of Universities and Colleges in the southeastern MI region.


Users on the McNichols, Corktown and Law campuses as well as those in clinics that route out to the internet through a campus connection may not be able to reach off-campus sites and, users off-campus may not be able to reach University hosted resources (such as TitanConnect, Blackboard, etc.) during this period of time.


Students living in residence will not be affected during this outage.


ITS will monitor the situation and will post any relevant information on its blog at




Law School - WiFi is unavailable

Currently the WiFi is unavailable at the Law School.  Our team is aware of the issue and are working to resolve.  Check back here for updates.

Tuesday, March 12, 2013

Dental Campus Down

ITS is aware that there are connectivity issues at the Dental Campus.  Staff is on site addressing the issue.  No estimated time of completion.  Please check back here for updates as we will post them as received.

Thursday, March 07, 2013

TC Maintenance - 03/07/2013 7:00 to 7:30 a.m.

On Friday March 7, 2013 between 7:00 and 7:30 a.m. the TitanConnect ( web servers will be restarted.  During this maintenance window web based portal services will experience short periods of service disruption.

For any update on status, please check this blog.

Update : March 7 7:25 a.m.  Maintenance has been completed.

Blackboard service available 03/07 at 7:45 a.m.

Scheduled Blackboard software maintenance is successfully concluded and Blackboard service is restored.

Thank you for your cooperation,


Wednesday, March 06, 2013

Dental School Network Issue

Network and Internet access on campus is currently operating very slowly. IT staff were onsite at the start of this and are working to resolve it ASAP.

Blackboard Maintenance scheduled 3/7 at 7:30 a.m.

Blackboard supplied us with the new software patches. We decided to apply these patches outside our regular maintenance window, Thursday March 7, starting at 7:30 a.m.
Anticipated time needed to accomplish this action is 30 minutes and Blackboard service won’t be available until 8:00 a.m.

If you are using Blackboard, please close your session and log out before 7:30 a.m. to avoid possible loss of data. For any update on status, please check this blog.

Sorry for the short notice,


Monday, March 04, 2013

Voicemail Working

ATT has repaired the bad circuit.  Voicemail service has been restored.  Thanks for your patience.

Blackboard service available 03/04 at 8:00 a.m.

Blackboard service software maintenance is concluded as planned and Blackboard service is available as of 8:00 a.m.

Thank you for your cooperation.


Voicemail Down

Voicemail is currently experiencing problems and is down.  ATT is working to repair.  Sorry for the inconvenience.

Friday, March 01, 2013

All Systems Up

All systems are known to be operational at this time.  If you experience problems, please let us know.