Tuesday, April 29, 2014

All Systems Operational At This Time

All systems are operational at this time.  If you discover something not functioning, please inform the Helpdesk.

Thursday, April 24, 2014

Power Outage 4/26/14 - IT Services Down

Please be advised that due to the scheduled McNichols Campus power outage various IT services will go offline.



The Law and Dental professional schools will be able to use the wireless and internet on their campuses however, access to services hosted at the McNichols campus will be down.  These services include but are not limited to TitanConnect, Banner, Blackboard, WWW.  Card access will remain online and available but someone with a newly issued card (within the past few days) may experience some access issues.




Access from the McAuley Health Care center will be down during this time as well.



McNichols and Core Services

All production environments will be taken down on Saturday at 6:00 am.  If you discover you are still able to access services after that point in time, please note the services eventually be taken down.  This will include TitanConnect, Exchange, Banner, WWW, Cascade, all WIFI and all internet services.


For McNichols employees, all non-production environments will be taken offline as early as Friday, April 25, 2014 at 12:00 pm. 


Also, all podiums in the C&F building will be brought offline Friday, April 25 at 1:00 pm as well.



Restoring Services

We have been informed power to the ITS data center will be restored around 10:30 am though, this is not a guaranteed time.  Once power is made available to the ITS data center, priority production services will be brought online.  It will take around three hours to complete the power up of these services.


Non-production services will be brought online on Monday before 12:00 pm.


CF podiums will be brought online Monday before 10:00 am.




ITS will provide IT related updates to our outage blog which is located at:  http://udm-its.blogspot.com.  If you have further questions during the outage, please post them into the comments section of the blog.




Tuesday, April 22, 2014

verizon.net and michigan.gov are currently blocking email from udmercy.edu

Due to a compromised email account the U of D Mercy domain is being blocked by both 


Our network team is aware of the issue and are working to resolve.  No ETA is available at this time.  Please check back for more updates as they become available.

Friday, April 11, 2014

Blackboard available - Monday 04/11 at 6:15 p.m.

Blackboard services are open to users. Please use standard methods to report unusual behavior or erros in Blackboard.

Again, we terribly sorry for the short notice and all the inconvenience caused by this ad-hock action.


Black Board is currently unavailable.

Black Board is currently undergoing an urgent update and will be unavailable until approximately 7:00 PM, Friday, April 11.

We apologize for any inconvenience this may cause.

Blackboard down for urgent action – Fri. 04/11 at 3:30 p.m.

Due to urgent nature of the corrective action, we have to shut down Blackboard service at 3:30 p.m. ITS is going to do everything in it’s power to conclude this action in the shortest possible amount on time, but don’t plan on using Blackboard before 7:30 p.m. Please check this site, we will update status of Blackboard service here and announce availability.

Sorry for the short notice and all the inconvenience this action may cause to you.


Wednesday, April 09, 2014

All systems operational at this time.

All systems are operational at this time.  If you discover an issue, please report it to the helpdesk.

Friday, April 04, 2014

Email Backed Up - Compromised Account

Due to a compromised account generating a lot of bad messages, all email delivery has been delayed.  The bad messages are now being cleared out and the compromised account has been locked down.  Reminder to all, never give out your credentials.  Good messages should be delivered within the next two hours.