Monday, September 18, 2017

Production Database Outage

Self Service access to the Production database will not be available 9/19/17  starting at 4:30 am, ending approximately 9/19/17 7:00am. This is for scheduled Banner updates. Thank-you for your patience.

9/19/17  7:06am - Self Service access has been restored.

Friday, September 15, 2017

Resolved - Help Desk Ticketing System Is Unavailable

The Help Desk ticket system is now available.

Thursday, August 31, 2017

Phishing email - Re: Your email is almost full

If you recieve the below email do not click on teh provided link and delete.  This is not a communication from the IT Department or the Help Desk.  If you have any question you can contact the Help Desk at 313-993-1500 0r helpdesk@udmercy.edu

Wednesday, August 30, 2017

Re: IMMEDIATE ACTION REQUIRED - New phishing email being seen within the community

This is the newest phishing email to be seen within the UDM community.  This is not from the IT Dept. or the Help Desk.  Do not click on the link and delete the email.

If you have any questions or concerns contact the Help Desk at 313-993-1500 or helpdesk@udmercy.edu


Friday, August 18, 2017

PHONES -

 A delay in phone response time has been reported by some of the users previously affected.  The problem does not appear to be as acute as before, but can still be irritating.  When using the phone - dialing, transferring or even answering will be delayed by about 2 seconds.  It will still work, but will give the impression of slow-motion and delayed response.  Anyone experiencing this problem with their phone should contact ITS at 993-1500.  Thanks for your cooperation.

Thursday, August 17, 2017

PHONES Sporadic Problem Resolved

The Problem afflicting the Financial Aid Office, Registrar Office and the President's Office phones  appears to have been resolved.  A walk-through of each area has confirmed that all are behaving correctly.  Thanks.

Wednesday, August 16, 2017

PHONES - Sporadic Problem

We are currently experiencing problems in various departments where the phones are working, but with about a 2 second delay.  Dialing numbers or using features makes no difference.  When using the phone - users may experience that their phone seems to be working in slow motion and may also display a "scrolling effect" on the display.  Some users have also complained of slight static.  ITS is working with ATT and MITEL to resolve the issue.  Currently we have reports from Financial Aid, Registrar and the President's Office.  Please notify ITS if your office is affected.  Thanks for your cooperation and patience.

Friday, August 11, 2017

Fake Email - RE: !!! TREAT VERY URGENT !!!

If you recieve the below email, please delete it.  This is not from the UDM ITS Help Desk.


Wednesday, August 09, 2017

Fake HR Email - Your August Salary Issue

Should you find the below email in your inbox, please delete it.  This is not a communication from the Human Resources Dept.

If you have any questions or concerns please contact the Help Desk 313-993-1500



Tuesday, August 01, 2017

New email threat RE: Treat Very Urgently!!!

If you recieve the following email please delete it.  This is another attempt to gather personal information and possibly access to your email account.

Thank you,

The ITS Help Desk


Wednesday, July 19, 2017

New SPAM email being seen - Fake Office deactivation notice

If you receive the below email please mark it as 'Junk' and delete.  This is not from Microsoft or UDM.  If you have question you can reach the ITS Help Desk by calling 313-993-1500, by emailing hd@udmercy.edu or by submitting a Help Desk ticket at hd.udmercy.edu



Sunday, July 02, 2017

VOIP Down in Various Locations - McNichols Campus

Staff are heading in this morning to address VOIP service down at various locations on the McNichols campus.

WIFI Down in Various Locations - McNichols Campus

We learned late last night that WIFI was down in various locations on the McNichols campus. Staff are heading in this morning to address this issue.

Friday, June 30, 2017

Registration Link

Registration website will be down until tomorrow 8 am. (July 1st 2017) .

Tuesday, June 20, 2017

New Email Threat: Spam Microsoft Email

A new spam email is being seen within the community.  Should you receive an email like the one pictured below do not click on the 'Cancel Request' and delete the message.













If you have any questions or concerns you can contact the Help Desk at 313-993-1500

Monday, June 12, 2017

Blackboard available * Mon. June 12 at 8:10 am



Blackboard is online and available.

Thank you for your patience.

We sorry if this short outage caused you any inconvenience.

ITS

Thursday, June 08, 2017

Blackboard maintenance action * Mon. June 12 at 7:30 am



Blackboard service will be restarted in our standard maintenance window, Monday, June 12, starting at 7:30 am. This action will result in outage that should last no longer than 60 minutes. Users are advised to close the Blackboard session and log out before 7:30 am on Monday to prevent possible loss of work.

Please check this blog for possible updates on this event. Thank you for your cooperation.

ITS

Monday, June 05, 2017

Blackboard available * Mon. June 5 at 8:00 am

Blackboard is online and available.

Thank you for your patience.

We sorry if this short outage caused you any inconvenience.

ITS

Thursday, June 01, 2017

Blackboard maintenance action * Mon. June 5 at 7:30 am



Blackboard service will be restarted in our standard maintenance window, Monday, June 5, starting at 7:30 am. This action will result in short outage that should last no longer than 30 minutes. Users are advised to close the Blackboard session and log out before 7:30 am on Monday to prevent possible loss of work.

Please check this blog for possible updates on this event. Thank you for your cooperation.

ITS
  

Newest SPAM email - Hoax

If you receive an email like, the one below, be assured that it is not from ITS or the Help Desk.  This is a HOAX and an attempt to gain access to your credentials.  The email will have a priority of Confidential, making it seem to be an officcial communication.

If you find this email in your inbox, mark it as spam.  This will insure any future emails being sent from that address will be directed to the Junk Mail folder.


From: Office 365 [mailto:noreply@importantdocument.com]
Sent: Thursday, June 01, 2017 8:15 AM
To: Karen Martin
Subject: You have receive an important document.
Importance: High
Sensitivity: Confidential