Wednesday, November 22, 2017

RESOLVED: Titan Connect - Simultaneous sessions error

Please be advised that some users may experience issues while trying to login to Titan Connect. An error message may display that states there have been too many session attempts.  Our team is aware of the issue and is currently working to resolve.  No ETA is available at this time.  Please check back as all updates will be posted here as made available.

ITS Dept

UPDATE: This issue has now been corrected.  Users may need to reboot their system to login successfully.

Monday, November 20, 2017

Blackboard service available - Monday, Nov. 20 at 9:15 am.

Blackboard is online and available.

Thank you for your patience.

We sorry if this service outage caused you any inconvenience.

ITS

Friday, November 17, 2017

Server Issues - Mostly Resolved

Please be advised we have been experiencing sporatic server issues since 5:00 pm that have impacted the Banner INB, WWW and other servers.  The ITS team has restored much of this but issues may still persist.  On-site staff are continuing to work throught these issues.

 

Thursday, November 16, 2017

TitanConnect - Maintenance Window - 11/17/17 5:00 AM

Please be advised that the TitanConnect self-service and TitanConnect INB solutions will temporarily be unavailable tomorrow, Friday, November 17, 2017 from 5:00 AM to 6:00 AM for maintenance.

 

All other services including O365 email, Blackboard, WIFI, etc. will be operational.

 

ITS


Blackboard software update scheduled: Monday, Nov. 20 starting at 7:30 am.

Blackboard software is due for maintenance and update. Software update will be performed in our standard maintenance window, Monday, November 20, starting at 7:30 am. This action will result in outage that should last no longer than 3 hours. Users are advised to close the Blackboard session and log out before 7:30 am on Monday to prevent possible loss of work.

Please check this blog for possible updates on this event. Please don’t try to use Blackboard before checking this blog for Blackboard being available. Thank you for your cooperation.



ITS

Monday, November 13, 2017

INB - Login issues for many users

Users may experience issues when trying to login to INB.  Our team is aware of the issue and is currently working to resolve.  There is no ETA available at this time.  Please check back as all updates will be posted as they are made available.

ITS Dept.

Blackboard avalaible Monday Nov. 13 at 7:45 am.

Blackboard is online and available.

Thank you for your patience.

We sorry if this service outage caused you any inconvenience.

ITS

Friday, November 10, 2017

Blackboard short outage planned = Monday, Nov. 13, starting at 7:30 am.



Due to minor software update, Blackboard service has to be taken off-line for short period of time. Maintenance action is planned to start at 7:30 am Monday, November 13. Expected service outage is up to 30 minutes. If you are using Blackboard services Monday morning, please close your session and log out before 7:30 am to avoid possible loss of your work.
Please check this site for updated information and Blackboard service availability.
Thank you,
ITS

Monday, October 30, 2017

Wireless Connectivity

We are currently experiencing issues with wireless connectivity.  Our team is aware of the issue and is currently working to resolve.  Connectivity should be restored shortly.

ITS Dept.

Wednesday, October 25, 2017

Titan Connect login issue - Too many login attempts

Some users may be experiencing login issues when trying to access Titan Connect.  If you receive an error saying too many login attempts have been made, close your prowser and wait a few minutes.  Launch your browser again and login.  In most cases you will be able to  access Titan Connect on the first try.  If not please repeat the steps. 

ITS is aware of the issue and monitoring the system .  Please check back here for any updates.

Blackboard Up but Slowness Issues - Related to the Library Power Outage

Please be advised that due to the power outage at the McNichols Campus Library, Blackboard resources hosted on the library servers which are stored in the library building are unavailable.  Blackboard will continue to function but, you may see slowness and icons showing missing images/documents.

 

Blackboard will return to full functionality after power has been restored to the building.

Tuesday, October 24, 2017

Library Connection to the University Network Down

Our management systems are reporting network access between the library and the rest of the University went down around 9:47 pm.  ITS will investigate this outage as soon as possible.

 

Access to research.udmercy.edu may not be available until service is restored.

 

 

Emgineering Building WIFI Sporadic Outages

WIFI on the 2nd and 3rd floors is operating in a sporadic fashion.  Network staff is working to resolve ASAP.

Sporadic error seen when accessing portal.office.com

We have received calls from some users that they are receiving the below error when trying to login to O365.  This issue seems to stem from Microsoft.  We have opened a ticket with Mcrosoft to report the issue.  Any updates recieved will be posted here on the blog.

Thank you


Wednesday, October 18, 2017

Wireless Network Maintenance - October 19, 2017 at 3:00 am (tonight)

Please be advised, the McNichols wireless network will be temporarily unavailable while patches are applied starting at 3:00 am (tonight), October 19, 2017.  We anticipate WIFI will return to service around 6:00 am.  Updates will be provided on the ITS Outage Blog located at:  http://udm-its.blogspot.com/

 

3:00 am is generally a very quiet time on the McNichols WIFI network however, should you require network services please use a wired connection during this time period.

 

These maintenance patches are exclusive to the McNichols campus.  The Riverfront and Corktown campuses will not be affected by this effort.

 

ITS

Tuesday, October 17, 2017

Engineering Building WIFI - Unstable in a couple locations

ITS has been made aware and is working to stabilize the WIFI in a couple locations on the 2nd and 3rd floors of the Engineering building.  Access may go in and out when connected to certain access points within the building.

 

Sunday, October 15, 2017

Resident Hall WIFI and Internet reported down

Internet service in the residence halls has been reported down.  ITS staff investigating.  Service still available within the Quad Commons lab and elsewhere across campus.

UPDATE: Hardware failure caused this outage. Problem is solved and service was restored at 6:30 p.m. Sorry for inconvenience.

ITS

Friday, October 13, 2017

New phishing email

If you receive the below email, mark it as SPAM and delete.  The link will take you to a page that is requesting personal information.  This email is not from the ITS Dept.


Monday, October 09, 2017

Blackboard available Mon. 10/09 at 9:10 am.

Blackboard is online and available.

Thank you for your patience.

We sorry if this service outage caused you any inconvenience.

ITS

Friday, October 06, 2017

Blackboard maintenance scheduled: Monday, October 9, starting at 7:30 am.

Blackboard software is due for maintenance and update. Software update will be performed in our standard maintenance window, Monday, October 9, starting at 7:30 am. This action will result in outage that should last no longer than 3 hours. Users are advised to close the Blackboard session and log out before 7:30 am on Monday to prevent possible loss of work.

Please check this blog for possible updates on this event. Please don’t try to use Blackboard before checking this blog for Blackboard being available. Thank you for your cooperation.


ITS

Monday, September 25, 2017

Self Service outage

Self Service access to the Production database will not be available 9/26/17  starting at 4:30 am, ending approximately 9/26/17 7:00am. This is for scheduled Banner updates. Thank-you for your patience.

Self Service access was restored at 7:15 am - The updates completed successfully.

Monday, September 18, 2017

Production Database Outage

Self Service access to the Production database will not be available 9/19/17  starting at 4:30 am, ending approximately 9/19/17 7:00am. This is for scheduled Banner updates. Thank-you for your patience.

9/19/17  7:06am - Self Service access has been restored.

Friday, September 15, 2017

Resolved - Help Desk Ticketing System Is Unavailable

The Help Desk ticket system is now available.

Thursday, August 31, 2017

Phishing email - Re: Your email is almost full

If you recieve the below email do not click on teh provided link and delete.  This is not a communication from the IT Department or the Help Desk.  If you have any question you can contact the Help Desk at 313-993-1500 0r helpdesk@udmercy.edu

Wednesday, August 30, 2017

Re: IMMEDIATE ACTION REQUIRED - New phishing email being seen within the community

This is the newest phishing email to be seen within the UDM community.  This is not from the IT Dept. or the Help Desk.  Do not click on the link and delete the email.

If you have any questions or concerns contact the Help Desk at 313-993-1500 or helpdesk@udmercy.edu


Friday, August 18, 2017

PHONES -

 A delay in phone response time has been reported by some of the users previously affected.  The problem does not appear to be as acute as before, but can still be irritating.  When using the phone - dialing, transferring or even answering will be delayed by about 2 seconds.  It will still work, but will give the impression of slow-motion and delayed response.  Anyone experiencing this problem with their phone should contact ITS at 993-1500.  Thanks for your cooperation.

Thursday, August 17, 2017

PHONES Sporadic Problem Resolved

The Problem afflicting the Financial Aid Office, Registrar Office and the President's Office phones  appears to have been resolved.  A walk-through of each area has confirmed that all are behaving correctly.  Thanks.

Wednesday, August 16, 2017

PHONES - Sporadic Problem

We are currently experiencing problems in various departments where the phones are working, but with about a 2 second delay.  Dialing numbers or using features makes no difference.  When using the phone - users may experience that their phone seems to be working in slow motion and may also display a "scrolling effect" on the display.  Some users have also complained of slight static.  ITS is working with ATT and MITEL to resolve the issue.  Currently we have reports from Financial Aid, Registrar and the President's Office.  Please notify ITS if your office is affected.  Thanks for your cooperation and patience.

Friday, August 11, 2017

Fake Email - RE: !!! TREAT VERY URGENT !!!

If you recieve the below email, please delete it.  This is not from the UDM ITS Help Desk.


Wednesday, August 09, 2017

Fake HR Email - Your August Salary Issue

Should you find the below email in your inbox, please delete it.  This is not a communication from the Human Resources Dept.

If you have any questions or concerns please contact the Help Desk 313-993-1500



Tuesday, August 01, 2017

New email threat RE: Treat Very Urgently!!!

If you recieve the following email please delete it.  This is another attempt to gather personal information and possibly access to your email account.

Thank you,

The ITS Help Desk


Wednesday, July 19, 2017

New SPAM email being seen - Fake Office deactivation notice

If you receive the below email please mark it as 'Junk' and delete.  This is not from Microsoft or UDM.  If you have question you can reach the ITS Help Desk by calling 313-993-1500, by emailing hd@udmercy.edu or by submitting a Help Desk ticket at hd.udmercy.edu



Sunday, July 02, 2017

VOIP Down in Various Locations - McNichols Campus

Staff are heading in this morning to address VOIP service down at various locations on the McNichols campus.

WIFI Down in Various Locations - McNichols Campus

We learned late last night that WIFI was down in various locations on the McNichols campus. Staff are heading in this morning to address this issue.

Friday, June 30, 2017

Registration Link

Registration website will be down until tomorrow 8 am. (July 1st 2017) .

Tuesday, June 20, 2017

New Email Threat: Spam Microsoft Email

A new spam email is being seen within the community.  Should you receive an email like the one pictured below do not click on the 'Cancel Request' and delete the message.













If you have any questions or concerns you can contact the Help Desk at 313-993-1500

Monday, June 12, 2017

Blackboard available * Mon. June 12 at 8:10 am



Blackboard is online and available.

Thank you for your patience.

We sorry if this short outage caused you any inconvenience.

ITS

Thursday, June 08, 2017

Blackboard maintenance action * Mon. June 12 at 7:30 am



Blackboard service will be restarted in our standard maintenance window, Monday, June 12, starting at 7:30 am. This action will result in outage that should last no longer than 60 minutes. Users are advised to close the Blackboard session and log out before 7:30 am on Monday to prevent possible loss of work.

Please check this blog for possible updates on this event. Thank you for your cooperation.

ITS