Tuesday, April 24, 2012

North Quad network outage

A power outage in the main network closet in North Quad is causing a network outage throughout the whole building. This includes wireless as well as hard-wired ports in rooms. We are working with facilities to restore power and network connectivity.**********UPDATE************Power has been restored, and all North Quad network closets are operating again.

Tuesday, April 17, 2012

Course Eval System Online and Ready to Accept Submissions

The faculty/course evaluation process is important in providing feedback for continuous improvement.


The course evaluation site is https://www.udmercy.edu/evaluate/


The open window for completion of faculty/course evaluations is scheduled based upon the length of the course and the school/college in which the course is offered.  Thus, if you are taking a course taught by the College of Liberal Arts and Education and a course taught in School of Business, the open window for evaluation will be different for both courses.


The following does not apply to the School of Dentistry or School of Law.


College of Liberal Arts and Education, School of Architecture and College of Health Professions/McAuley School of Nursing Courses

Faculty/Course evaluations for the standard 14 week course sections may be completed during “dead” week and Final Exam week between Sunday, April 15, 2012 through Sunday, April 29, 2012.


College of Engineering & Science, School of Business and ALL other programs Faculty/Course evaluations for the standard 14 week course sections may be completed during “dead” week between Sunday, April 15, 2012 through Sunday, April 22, 2012.


For all non-standard course sections, the open period to complete evaluations is the last two weeks of the course section with the evaluation ending the day before the exam week.  Note the day before exam week and not the day before your exam.


For non-standard course sections ending at the same time as a standard 14 week course sections, the open period for completion is the last two weeks ending the day before the exam week.


Students may access the system from any internet connected computer whether on or off campus.  For those students who prefer to use a University computer, systems are available in the ITS labs across the McNichols campus.  All evaluations are completely anonymous.


If you are unable to complete your online evaluation(s) due to technical reasons, please contact the Helpdesk with details ASAP.  All evals must be in the system by the published end-date.  If contacting the Helpdesk afterhours, please leave a voice-mail at 313.993.1500 or e-mail at  helpdesk@udmercy.edu or submit a ticket into the http://helpdesk.udmercy.edu system and someone will follow up with you the next business day.


Monday, April 16, 2012

Chem 114 Podium Down

The Chem 114 podium appears to have been damaged sometime Thursday or Friday of last week by someone moving the podium around and compromising the all the cables that plug directly into the floor.  We have a call into the repair company to fix it.  If you need to use this podium, please contact the AV office to let them know your needs and they will deliver to the room through the mobile service option.

Scam email

This morning you may receive a fairly legitimate-looking email message from "WEBMAIL@udmercy.edu" or from just "University of Detroit Mercy" asking for your Username and Password. THIS IS A PHISHING SCAM. Besides the fact that your reply goes to an email address outside UDM, (TECH.TEAM@mail.com), we NEVER will ask you for your username and/or password in an email message.

Please disregard this bogus email message if you receive it. When in doubt, you can contact the Helpdesk at 3-1500.

Blackboard online Mon. 04/16 7:45 a.m.

Maintenance action is complete and Blackboard service is online and available.

Sorry if this short outage cause any inconvenience to you.

Thank you,


Friday, April 13, 2012

Blackboard service maintenance 04/16 7:30 a.m.

Blackboard issued a patch for Blackboard software that requires service restart and will result in service outage. To avoid possible loss of data, users are advised to close the work and log out of Blackboard before 7:30 a.m., on Monday, 04/16. Expected downtime is up to 30 minutes. Please check this blog for possible updates on status of this maintenance action.

Sorry for inconvenience,


Thursday, April 05, 2012

Easter Weekend ITS Services

While you are celebrating the Easter season, all University servers will be operating on auto-pilot.  Should you have a technical issue, please reply this blog entry or submit a helpdesk ticket or post to the ITS Facebook page to reach an ITS staff member.