M365 Service Health Notification

Microsoft 365 suite service alert Incident information Title: Users in Germany couldn't access multiple Microsoft 365 service. ID: MO217634 Status Service Restored Details Title: Users in Germany couldn't access multiple Microsoft 365 service. User Impact: Users may have been unable to access multiple Microsoft 365 services. Final status: We've confirmed that the Microsoft 365 service is healthy. The issue appeared to be with an external third-party local ISP. Scope of impact: Impact was specific to users located in Germany. Start time: Tuesday, June 30, 2020, at 9:25 AM UTC End time: Tuesday, June 30, 2020, at 12:10 PM UTC Root cause: An issue with a third-party ISP resulted in impact. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Forms service alert Incident information Title: Some users can't access Microsoft Forms ID: FM217602 Status Service Degradation Details Title: Some users can't access Microsoft Forms User Impact: Users may be unable to access Microsoft Forms. Current status: We're analyzing service logs to determine the source of the issue. Scope of impact: This issue affects some users attempting to access Microsoft Forms. Start time: Tuesday, June 30, 2020, at 3:30 AM UTC Next update by: Tuesday, June 30, 2020, at 5:30 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Exchange Online service alert Incident information Title: Some admins can't leverage some features in Exchange admin center ID: EX217586 Status Service Degradation Details Title: Some admins can't leverage some features in Exchange admin center User Impact: Admins may be unable to leverage some features within the Exchange admin center. More info: Specifically, the impacted admins may be unable to create new contacts, add new groups, or add shared mailboxes. Current status: We're reviewing diagnostic logs to determine the source of the issue. Scope of impact: Some admins attempting to leverage some features in the Exchange admin center may be impacted by this issue. Next update by: Tuesday, June 30, 2020, at 1:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: All calls routed through call queues may not connect ID: LY217565 Status Service Restored Details Title: All calls routed through call queues may not connect User Impact: Calls routed through call queues may not have connected as expected. More info: Some reports suggest that calls routed through call queues hung on "Connecting" and never connected. Calls that don't leverage call queues didn't appear to be affected by this event. Final status: We've determined that a portion of Skype for Business infrastructure was operating below optimal standards, which prevented calls routed through call queues from connecting. We've restarted the affected infrastructure and confirmed via monitoring that service is restored. Scope of impact: The problems affected calls that were routed through call queues. Start time: Monday, June 29, 2020, at 11:30 AM UTC End time: Monday, June 29, 2020, at 10:30 PM UTC Root cause: A portion of Skype for Business infrastructure was operating below optimal standards, which prevented calls routed through call queues from connecting. Next steps: - To help prevent similar impact in the future, we're further investigating why the portion of Skype for Business infrastructure was operating below optimal standards. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: All calls routed through call queues may not connect ID: TM217559 Status Service Restored Details Title: All calls routed through call queues may not connect User Impact: Calls routed through call queues may not have connected as expected. More info: Some reports suggest that calls routed through call queues hung on "Connecting" and never connected. Calls that don't leverage call queues didn't appear to be affected by this event. Final status: We've determined that a portion of Skype for Business infrastructure was operating below optimal standards, which prevented calls routed through call queues from connecting. We've restarted the affected infrastructure and confirmed via monitoring that service is restored. Scope of impact: The problems affected calls that were routed through call queues. Start time: Monday, June 29, 2020, at 11:30 AM UTC End time: Monday, June 29, 2020, at 10:30 PM UTC Root cause: A portion of Skype for Business infrastructure was operating below optimal standards, which prevented calls routed through call queues from connecting. Next steps: - To help prevent similar impact in the future, we're further investigating why the portion of Skype for Business infrastructure was operating below optimal standards. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Skype for Business service alert Incident information Title: All calls routed through call queues may not connect ID: LY217565 Status Service Degradation Details Title: All calls routed through call queues may not connect User Impact: Calls routed through call queues may not connect as expected. More info: Some reports suggest that calls routed through call queues hang on "Connecting" and never connect. Calls that don't leverage call queues don't appear to be affected by this event. Current status: We've received reports that calls routed through call queues aren't connecting as expected. We're reviewing service logs and call queue configuration data in an effort to determine our next troubleshooting steps. Scope of impact: The problems affects calls that are routed through call queues. Next update by: Monday, June 29, 2020, at 7:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: All calls routed through call queues may not connect ID: TM217559 Status Service Degradation Details Title: All calls routed through call queues may not connect User Impact: Calls routed through call queues may not connect as expected. More info: Some reports suggest that calls routed through call queues hang on "Connecting" and never connect. Calls that don't leverage call queues don't appear to be affected by this event. Current status: We're reviewing service logs and call queue configuration data in an effort to determine our next troubleshooting steps. Scope of impact: The problems affects calls that are routed through call queues. Next update by: Monday, June 29, 2020, at 7:00 PM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Microsoft Teams degraded performance ID: TM216690 Status Post-Incident Report Published Details A post-incident report has been published. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Exchange Online service alert Incident information Title: All users may be unable to access their mailbox via Outlook on the web ID: EX216917 Status Service Restored Details Title: All users may be unable to access their mailbox via Outlook on the web User Impact: Users may have been unable to access their mailbox via Outlook on the web. More info: We recommended users who had access to the Outlook desktop client use that protocol as an alternative method to access their mailboxes. Final status: Following the revert of our recent service update, we've confirmed that impact has been remediated. Scope of impact: This issue may have potentially affected any of your users attempting to access their mailbox via Outlook on the web. Start time: Sunday, June 21, 2020, at 8:22 PM UTC End time: Monday, June 22, 2020, at 5:00 AM UTC Root cause: A recent service update was unexpectedly causing access issues for Outlook on the web. Next steps: - We're reviewing our update procedures to better understand why this update resulted in impact, and to identify similar issues during our development and testing cycles. This is the final update for the event. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Exchange Online service alert Incident information Title: All users may be unable to access their mailbox via Outlook on the web ID: EX216917 Status Service Degradation Details Title: All users may be unable to access their mailbox via Outlook on the web User Impact: Users may be unable to access their mailbox via Outlook on the web. More info: We recommend users who have access to the Outlook desktop client use that protocol as an alternative method to access their mailboxes. Current status: We're currently investigating recent service updates to determine our next troubleshooting steps. Scope of impact: This issue may potentially affect any of your users attempting to access their mailbox via Outlook on the web. Start time: Sunday, June 21, 2020, at 8:22 PM UTC Next update by: Monday, June 22, 2020, at 12:00 AM UTC Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052

M365 Service Health Notification

Microsoft Teams service alert Incident information Title: Logged out users unable to access Microsoft Teams through the desktop client ID: TM216798 Status False Positive Details Title: Logged out users unable to access Microsoft Teams through the desktop client User Impact: Users may have been unable to access the service when attempting to sign in or open the Microsoft Teams desktop client. More info: The issue affected users who were logging out and logging in to the desktop client, or were signing into their machine for the first time. Users who had previously signed into the client would not have experienced impact Affected users may have seen a white or blank page when attempting to access the service from the Microsoft Teams desktop client. While we were focused on remediation, users who have access, were able to leverage Teams web application or mobile app. Final status: We've determined that a recent service change meant to upgrade the web service infrastructure caused impact to the desktop client. We've rolled back the update and confirmed with some of the affected users and through our telemetry that the impact is resolved issue is resolved. Scope of impact: The issue affected users who were logging out and logging in to the Teams desktop client, or were signing into their machine for the first time. Start time: Friday, June 19, 2020, at 12:01 AM UTC End time: Friday, June 19, 2020, at 7:01 AM UTC Preliminary root cause: A recent service change meant to upgrade the web service infrastructure caused impact to the desktop client. Next steps: - We're reviewing our update procedures to better identify similar issues during our development and testing cycles. We'll publish a post-incident report within five business days. Thank you, The Microsoft team To customize what's included in this email, who gets it, or to unsubscribe, set your Service health preferences. If you are receiving this email because your Admin added you as a recipient, please contact your Admin to unsubscribe. Microsoft respects your privacy. Review our online Privacy Statement. Microsoft Corporation One Microsoft Way Redmond, WA USA 98052