Saturday, April 27, 2013

WWW outage

UDM is currently experiencing outages and/or slowdowns with several services, including but not limited to the following:
The new titannet domain

ITS staff are working on restoring service now. 

Please check here for updates.

UDM ITS, Network Group

Thursday, April 25, 2013

Short Blackboard service outage - resolved 04/25 8:00 a.m.

Technical problem caused Blackboard system to get unresponsive and Blackboard services were restarted, resulting in 5 minutes service unavailability.

We sorry for the inconvenience this short outage caused to Blackboard users.


Wednesday, April 24, 2013

TitanConnect Enterprise Applications Upgrades In Progress

The TitanConnect Enterprise Student systems are currently being upgraded.  This time was chosen as a time of low activity, but people attempting to do Registration adds or drops or other Student related activities may encounter a disruption in service.  If you do, please try again after 2:00 p.m. today.

Thank you for your patience.

ITS Enterprise Applications

Monday, April 22, 2013

All Systems Up

At this time all systems are up and operational.  Should you discover something down, please let us know via this blog here or by contacting the Helpdesk at 313.993.1500.


Thank you.

Thursday, April 18, 2013

Service restored - Briggs

Service has been restored to Briggs.

Briggs - Internet/Netwok connectivity unavailable in some areas

Currently portions of the Briggs building are experiencing some connectivity issues.  Our team is on-site and working on a resolution.  Please check back here for updates.

Wednesday, April 17, 2013

Internet Down All Campuses - ISP Issue - Dorms Up

At 6:10 pm, an internet outage was experienced that affects all three campuses except for the McNichols residence halls.  Earlier in the day, our ISP had reported working in the area to repair other issues.  Networking staff are working with our ISP to resolve this outage ASAP.

Monday, April 15, 2013

Services restored – Food Services, Energy Management System, Card ID system 04/15 at 6:00 p.m.

Rebuild of infrastructure supporting affected services was finished at 6:00 p.m. on Apr. 15.
Food Services systems has to be finished and brought up to date by software manufacturer; they are notified and they will bring Food Service computer support to the required level of service on their schedule.

We apologize to everyone who was affected buy today's service outage.

Thank you,


Services outage - Food Services, Energy Management System, Card ID system 04/15 8:00 a.m.

Dur to hardware failure this morning, various systems are offline and not operational at this time. This serious failure requires several hours of work to be solved. We are very sorry for services affected by this outage; please check this blog for updates on service action.


Friday, April 12, 2013

Dorms Internet - Full service restored

Issue on Internet network is diagnosed and fixed; Internet service for Dorms was restored in full capacity at 2:30 p.m..

Sorry for the inconvenience,


ISP service outage - Dorms service affected 04/12 1:19 p.m.

Comcast ISP service for dorms went down at 1:19 p.m. Our system automatically switched to backup line which has much lower capacity than standard service. As a result, users on Dorm network are experiencing slow Internet service. Traffic to University resources is not affected. ITS is working with Comcast to re-establish full service, but we don't have any reliable information at this time. Please limit your Internet usage to absolutely necessary at this time; don't attempt to use Internet gaming or video streaming.

Please check this blog for updates.

Thank you,