Tuesday, April 29, 2008
Monday, April 28, 2008
Friday, April 25, 2008
The exact time of Weblink coming online for students will be specified by the Registrar's office.
Wednesday, April 23, 2008
During the down time some of our users would have been disconnected from their drives G: , H: , and other network drives.
Thanks for your patience and understanding.
Tuesday, April 22, 2008
Saturday, April 19, 2008
Thursday, April 17, 2008
Tuesday, April 15, 2008
Monday, April 14, 2008
Friday, April 11, 2008
Tuesday, April 08, 2008
Monday, April 07, 2008
As many know, the University began to experience a problem with voice-mail system this past Friday as posted on the outage blog on http://it.udmercy.edu (which is also available directly at http://udm-its.blogspot.com). Technically, the problem lies not with the voice-mail system but the hand-off of the call from our Centrex system to our voice-mail system. Centrex is not properly passing the calls to the voice-mail system. One quick work-around for those who need to get into their voice-mail box, dial the full 9,993-6440 to enter directly into the voice-mail system.
Along with this hand-off problem, we are also experiencing problems using 5 digit dialing.
AT&T was on-site Friday and returned today to continue to work on the situation. No additional information is available at this time.
Saturday, April 05, 2008
Friday, April 04, 2008
A problem has been identified with the voice-mail system randomly failing to allow callers to leave a message. The problem does not appear to be with the voice-mail system but with the phone service provider. ITS Telecomm is working with AT&T to resolve this matter as quickly as possible.
Thursday, April 03, 2008
After our trying a number of different approaches at the instructions of SonicWall (the SPAM solutions vendor) and after sending a snapshot of the activity on our spam box, SonicWall has discovered the location of a programming bug within the code that is causing slowness in the delivery and processing of internet mail. The discovery came around 7:00 pm EST. Since that time they have been working on a solution and we are standing by to implement it. It appears this will drag into Friday.
Wednesday, April 02, 2008
We regret this issue is continuing to drag on but we are working to get it resolved as quickly as possible. The problem stems somewhat from our work to get the Emergency Notification System e-mail messages automatically coming into the University and delivered to all users.
In getting our existing solution to accommodate this, we added a “front door” system in front of our SPAM solution. Our front door system takes in all e-mail and validates sender credentials. Messages sent from a valid sender are then transferred over for SPAM analysis. It is this “transfer” where our problem exists. Messages are not being transferred at the normal or acceptable rate. Messages come across approximately at a rate of 4,000-8,000 per hour. We should be seeing 30,000-55,000 per hour. We are working with our solutions provider to resolve the matter.
Please stay tuned for more info on this.