Tuesday, October 27, 2009

All systems operational - request for comment on dorm bandwidth

All systems are operational at this time.  If you are a resident user, ITS would appreciate your comments on bandwidth performance over the past 24 hours.  Changes were implemented that should show improvement in some areas.  We would like to know what is working better than before and what is not working or working poorer than before.



Monday, October 26, 2009

Weblink is Operational

Weblink is operational once again. Thank you for your patience. ITS Dept.

Weblink needed reboot - back up in a minute

Weblink needed a reboot to rid the virus - it will be back up in a minute. ITS Dept.

Weblink is Back up now 9:00 AM

ITS has resolved the issue with Weblink. Thank you, ITS Dept.

Weblin is Down - Got hit by a virus - ITS working on it

Weblink is currently down. It has been hit by a virus and ITS is working on restoring it to an operational status. Thank you, ITS Dept.

Sunday, October 25, 2009

UDM Email Blacklisted by Comcast and others

UDM appears to be blacklisted by a number of servers including Comcast.  If you experience a bounce-back from an address you have successfully sent to and believe to still be active in the past and the bounce-back indicates some type of security issue, it may be related to our blacklisted status.


ITS will work the channels to clear our good name and restore e-mail communications to these sites as quickly as possible.



Friday, October 23, 2009

Bandwidth Adjustments

Significant changes have been implemented to provide more bandwidth to the resident students.  Any feedback on performance would be most appreciated.  Of course, access to P2P type sites may still be slow.  YouTube seems to be slow at times as well.

All WIFI access points up

We are pleased to report all WIFI access points are fully operation.  UDM has over 200 AP’s across all three campuses.

Thursday, October 22, 2009

Wireless Outage - Update

The wireless outage affecting the McNichols campus has been resolved. Network access was restored at approximately 1:00 pm.


Wireless Outage

We are currently experiencing wireless outage in the following building, campus Library, and the School of Liberal Arts, Briggs. ITS/Network services is working to correct the issue and restore wireless access. We apologize for any inconvenience.

For the latest status on this update, please keep your eye on http://udm-its.blogspot.com.


Tuesday, October 20, 2009

Bandwidth Adjustments Implemented

After monitoring internet utilization since late August, ITS has implemented a number of changes to the allocations across the 24 hours of utilization.  We will continue to monitor utilization.  Should you experience extreme slowness for legal activities, please report this to ITS by way of helpdesk ticket.  http://helpdesk.udmercy.edu  Please indicate the date, time and site or process you were trying to perform.

Monday, October 19, 2009

Blackboard system restart scheduled for 10/20 7:30 a.m.

Blackboard learn system requires a restart to apply software changes. This restart is scheduled for 10/20 at 7:30 a.m. and will cause service outage that may take up to 5 minutes. If you are using system by that time, please log out at 7:30 to prevent possible lost of your data.

This software update should fix problem with timed test, reported on IE 8.

Sorry for possible inconvenience,


Scheduled maintenance concluded 10/19 9:00 a.m.

All machines affected by scheduled maintenance are online and providing services.

Thank you for your patience,


Thursday, October 15, 2009

Scheduled maintenance on Helpdesk systems Mon. Oct. 19 7:30 a.m.

ITS has scheduled maintenance and upgrade of hardware and software for Monday, October 19, 7:30 a.m. to improve reliability and availability on different systems. Expected downtime for systems is 1 hour. Affected systems are ITS helpdesk, Facilities Helpdesk, HR Helpdesk and Financial Aid systems.

We apologize for possible inconvenience caused by this service outage.


Friday, October 09, 2009

Exchange Email Problem

We are getting reports that Exchange Email is not delivering messages this morning. We are investigating this.

Wednesday, October 07, 2009

Facilities Power Outage

There is a power outage in multiple buildings on the McNichols campus. For more information, please contact Facilities or review their blog.

Tuesday, October 06, 2009

Listserver - Update

The listserver is processing mail once again. Due to a corrupted list, most inbound messages to the lists were never processed. Unfortunately, if a message was sent to a list and was not processed through, the message will need to be resent.

Monday, October 05, 2009

Listserver not processing messages

It was discovered today that the listserver is not processing messages sent to it. IT staff are looking into it. At this time we cannot say whether messages sent to the list during this time will be processed through or need to be resent. Please stay tuned.

Friday, October 02, 2009

Short outage on various systems 10/02 10:45 a.m.

Due to hardware error, helpdesk (ITS and facilities) and Financial Aid systems experienced short outage.

Sorry for inconvenience caused,