University-Wide Network Maintenance - Friday, November 29, 2019

The upgrade to the core networking switch started at 5:00 am this morning.

Please check back here for updates has they become available.

-ITS

From Previous Announcement:

 This effort will impact all campuses.

The Banner and Self-Service system will be taken offline starting at 5:00 AM and is expected to return online by 11:00 AM.

All other IT services (except O365) will be down from 6:00 AM to 7:00 AM. 

O365 will continue to function from off-campus.

Blackboard, internet services, ITS labs, Architecture plotting services, telephones, McNichols cable TV, WIFI, TitanNet, my.udmercy.edu are a list of some of the services that will be down during this time.  As always, ITS will post updates during this outage to our outage blog at:  https://udm-its.blogspot.com.

ITS

O365 Mail Delivery - Slow

Our Office 365 email system appears to be slow in delivering email.  We are working with Microsoft to improve delivery time.

Mail from @udmercy.edu to other @udmercy.edu appears to move through at normal speeds.

University-Wide Network Maintenance - Friday, November 29, 2019 - Early Morning Hours

Please be advised the ITS department will be upgrading our core network switch the Friday after Thanksgiving, November 29, 2019 in the early morning hours.

 

This effort will impact all campuses.

 

The Banner and Self-Service system will be taken offline starting at 5:00 AM and is expected to return online by 11:00 AM.

 

All other IT services (except O365) will be down from 6:00 AM to 7:00 AM. 

 

O365 will continue to function from off-campus.

 

Blackboard, internet services, ITS labs, Architecture plotting services, telephones, McNichols cable TV, WIFI, TitanNet, my.udmercy.edu are a list of some of the services that will be down during this time.  As always, ITS will post updates during this outage to our outage blog at:  https://udm-its.blogspot.com.

 

ITS

 

 

 

RESOLVED - Cable TV Digital Channels Down

Please be advised the on-campus cable TV digital channels are down.  ITS is working to restore these as quickly as possible.

Local and standard definition channels are currently functioning.

RESOLVED - Network Services Down in Various Locations

ITS is working with our primary Internet Service Provider to restore services as soon as possible.  Our ISP has identified an issue on their network that appears to be the source of the problem.

Users at Riverfront should be fine with all services.

Corktown users will not be able to reach the Internet but may be able to reach some services on the McNichols campus.

WIFI on McNichols and dorm connectivity should work fine.

Blackboard will essentially not function like it should.  Pages may display but the authentication will be problematic.

More detail as we have it available.

COMPLETED - VOIP Phone System Maintenance, Friday, November 8, 2019 at 2:00 AM

Please be advised ATT will be performing system maintenance on the University VOIP phone system across all three campuses and Liv 6 between 2:00 AM and 3:00 AM, Friday, November 8, 2019.  The phones will continue to operate during this time however, you may experience some sluggishness.  If you do, please hang up, wait a few minutes then dial again. 

The timing of this is set for very early morning hours so that it should have minimal impact across our University community.

ITS

RESOLVED - McNichols - Law Link

The fiber link between Law and McNichols is currently down.

The service provider is current working on a resolution to the issue and is estimating 6am 11/6/2019 for service to be restored.

This affects inter-campus services only. General internet access at Law is not affected.

Law resources that are available offsite will also be affected by this outage.

Phishing Scam "Personal Assistant Job Opportunity!"

If you have received the following email message delete it. This is not a legitimate offer and is not from anyone authorized by the University.

If you have any questions or concerns call the Help Desk at 313-993-1500

Phishing scam "NEED FOR PERSONAL ASSISTANT"

If you have received the following email message delete it. This is not a legitimate offer and is not from anyone authorized by the University.

If you have any questions or concerns call the Help Desk at 313-993-1500

Phishing scam: "You have been offered a Job Opportunity!"

If you receive the following phishing email you will want to mark it as spam and delete it. This is not an official email and did not come from anyone associated with Detroit Mercy.

This "Confirmation of Job Discription Confirmation" is also not from the University.