Tuesday, August 31, 2010
We sorry for possible inconvenience.
Monday, August 30, 2010
Sunday, August 29, 2010
Saturday, August 28, 2010
Friday, August 27, 2010
Thanks for bearing with us.
Thanks for your patience,
Thursday, August 26, 2010
At this time, we have report on number of problems with the new Blackboard and ITS together with the Blackboard Support team is working diligently on sorting out these issues.
Thank you for your understanding,
We apologize for this inconvenience.
Tuesday, August 24, 2010
If you see exact same graphical solution when you connect to knowledge.udmercy.edu as before, reload the page or, better yet, flush your browser cache.
Enjoy your new blackboard.
Important Notice: When the new Blackboard system become available, users have to use TitanConnect login credentials (user ID and password). Once you log in, you are able to synchronize your Blackboard password with your TitanConnect password; please do so. While Blackboard is checking your credentials primarily against TC database, in certain circumstances (error in TC system) you still will be able to log in to Blackboard - in this exceptional situation Blackboard will allow log in using Blackboard own database - if your local Blackboard password is synchronized with your TC password.
We wish you smooth ride with the new Blackboard system and success in your work.
Monday, August 23, 2010
ITS is working on restoring normal e-mail services.
Again, do not reveal your user id and password to any inquiry you get in your e-mail. Don't ever send your credential using e-mail. Beside causing lot of grief for other members of our community you expose yourself to identity theft.
Friday, August 20, 2010
Thursday, August 19, 2010
Estimated time, needed to transfer existing Knowledge2, is 4 hours.
Users are advised to finish their session and log out of Knowledge2 before 8 a.m. to avoid possible loss of work.
After this switch is done, new system will use authentication from Titan Connect and users will have to use their Titan Connect credentials for Blackboard Knowledge2, only. If existing password for your Knowledge2 account is different from your TC password, you will not be able to log in using your old Knowledge2 password.
We apologize for possible inconvenience during this outage, and we hope that our future experience with Blackboard will justify investment into this new system.
Wednesday, August 18, 2010
Again, users are not suppose to reveal their user ID and password in response to any (and especially unsolicited) e-mail correspondence. Not only that this causes abuse of our e-mail system and consequent troubles to deliver e-mail to our correspondents, this makes very sensitive personal data accessible and opens door to identity theft.
ITS is going to take steps to re-enable undisturbed e-mail flow.
Saturday, August 14, 2010
Friday, August 13, 2010
Wednesday, August 11, 2010
Tuesday, August 10, 2010
In an effort to have all systems ready to go for the start of the upcoming academic year, the ITS department will be performing several maintenance tasks this weekend that will result in down-time for all.
From Friday at 6:00 pm to midnight, the TitanConnect Portal/Email system will be down for a cold backup as well as implementation of several software patches. All incoming e-mail will be queued and delivered once the system has been brought back online.
Then, on Saturday morning starting at 8:00 am and running to approximately 2:00 pm, the TitanConnect Portal/Email system will be down while necessary maintenance occurs on the hardware and additional e-mail storage space is added into the @udmercy.edu domain. All incoming e-mail will be queued and delivered once the system has been brought back online.
During all of this time, access to the course evaluation, www, Cascade and the Blackboard servers will remain available. On campus internet access for Web surfing will remain available for anyone on-site during this time.
For the latest information on the progress of these tasks, please visit the UDM ITS Blog at http://udm-its.blogspot.com
Thank you for your understanding,
Again: One should never reveal personal data as a response to an e-mail, no matter how convincing that e-mail may be. In this case, one "only" disturbed free e-mail flow and caused inconvenience for thousands of University e-mail users; negligent behavior like this may cause much more grave consequences.
Monday, August 09, 2010
Thank you for your patience.