Tuesday, November 29, 2016

Fake email message from HelpDesk

The below email is NOT from the UDM ITS Help Desk.  This is a phishing email attempting to gain access to your personal information. Please mark this message as 'Junk' and delete.

Monday, November 28, 2016

Incoming Calls - Temporarily Down

Please be advised we are experiencing issues with incoming calls.  Outgoing and calls within the University are working just fine at this time.


ITS is working to restore service ASAP.


Wednesday, November 23, 2016

RESTORED: Phone Outage

UPDATE: Full functionality has been restored.

Phones across the University are experiencing an outage. ITS is aware of and investigating the issue.

Monday, November 21, 2016

RESTORED: ListServe - delivery is currently unavailable

UPDATE: Full functionality has been restored.

Please be aware that currently mail/delivery through ListServe is not available.  The site has not been affected.

Our team is aware of the issue and is currently working to resolve.  Please check back here as we will post updates as they arrive.

Thank you

UDM ITS Services

Sunday, November 20, 2016

Residence Halls - Internet Down

ITS is investigating the matter at this time and will work to restore as soon as possible.

Friday, November 18, 2016

Listserver Down but Back Up

The University’s listserver was temporarily down but service has been restored.  Sent messages have been queued and will be distributed.  No need to resend messages to the listserv at this time.


Friday, November 04, 2016

New phishing email being seen within the community

If you receive the below email, mark it as spam and delete.  This was not sent by the university or anyone affiliated with the university.  If you did click on the link provided and believe your device may have been infected, contact the Help Desk at ext. 1500 (313) 993-1500

The UDM ITS Help Desk

HD Cable TV Channels Temporarily Down

The HD cable TV channels are presently down and ITS is working to restore service with the vendor as quickly as possible.


Thursday, November 03, 2016

Production ODS maintenance scheduled

The current production ODS reporting database will be undergoing an upgrade starting 11/03/16 beginning at 5pm. The database will be unavailable till 11/7/16 8am. Please check the blog for any status checks and announcement of when the database will be back online.

11/7/16 - Due to issues with the upgrades to ODS, Access will not be available at 8am. Please check the blog for future announcements.

11/7/16 12:55  - Issues have been 90% complete  

11/8/16 14:00 - ODS upgrade is completed - Thank-you for your patience.