Tuesday, October 20, 2015

Certificate error being seen when logging into Titan Net domain on within Outlook for Exchange users

Please be advised that some users may be seeing a certificate issue when attempting to log into the domain or within Outlook for Exchange email users.  Our technicians are aware of the issue and are currently working to resolve.  No ETA is available at this time.  Please check back for updates as we will post them as they are received.

Update 2:38 pm: If asked to accept a certificate, please do so.  Despite the warning, this does not mean your device is infected or has been hacked.

Tuesday, October 13, 2015

Production Banner Database Updates

The Production Banner database will be undergoing module updates Oct. 14  from 6:30 am to 8:00 am.  Please refrain from logging into the database during that time; Database availability will be limited during that time.

Thank-you for your cooperation and patience.

Blackboard system available Tuesday, Oct. 13, 07:45 a.m.

Installation of software fix is concluded and Blackboard services are online and available.

Thank you,


Monday, October 12, 2015

Blackboard, short outage planned for Tuesday, Oct. 13, starting at 7:30 a.m.

Blackboard software requires (another) fix and we plan to install this fix starting at 7:30 a.m. on Tuesday, October 13, 2015. Expected outage should not last longer than 30 minutes. To avoid possible loss of work and data we strongly suggest that you close your session and log out of the Blackboard before 7:30 a.m. Tuesday. 

Please check this blog for possible updates.

Thank you,

Blackboard available – Oct. 12 at 9:10 a.m.

Maintenance action is concluded at this time and users can access Blackboard system.

We sorry if this maintenance action caused you any inconvenience.

Thank you,


Friday, October 09, 2015

Briggs Ground Floor - WIFI and Network Repairs in Progress

The plumbing repairs are now done in Briggs and ITS is beginning the process of replacing the dead equipment.  We hope it will be resolved by end-of-day.



Thursday, October 08, 2015

Blackboard software update scheduled – Monday, Oct. 12 starting at 7:30 a.m.

Blackboard software needs several security and functional updates. This action is scheduled for Monday, October 12, starting at 7:30 a.m. Expected system downtime is 2 hours. Please close your session and log out of Blackboard before 7:30 a.m. Monday.

This action requires few system restarts; please do not log into Blackboard before you check this blog with availability announcement, even if Blackboard looks like it returned to service – loss of data and your work may be result.

Please continue to check this blog for all updates on status of this action.

Sorry for possible inconvenience and thank you for your cooperation.


Wednesday, October 07, 2015

Wired internet connectivity is currently unavailabile in Briggs

Due to a plumbing issue, there is no wired internet connectivity on the bottom floor of Briggs.  Our teams are aware of the issue and will work to restore service once the plumbing issue has been resolved.

No ETA is available at this time.

Please check back often as we will post updates as they are made available.

The UDM ITS HelpDesk

Monday, October 05, 2015

Group Drive's - Access not available for all

Some users may not have access to shared or group drives at this time.  Our team is aware of the issue and are currently working to resolve.  At this time no ETA is available. 

Please check back as updates will be posted and they are received. 

Thank you.

ITS HelpDesk