Wednesday, December 26, 2012

Blackboard service restored - Dec.26 1:00 p.m.

For reasons unknown at this time, Blackboard stopped accepting log ins. Thank you for your contribution to this blog and notifying ITS of this problem. Alternative possibility is to open helpdesk ticket using

Full Blackboard service was re-established by 1 p.m. ITS is working on identifying of problem source to prevent possible future incidents of this kind.

Sorry for inconvenience caused by this service outage,


Saturday, December 22, 2012

Merry Christmas & Happy New Year

All systems are operational at this time and running on auto-pilot.  Should you have technical issues during break, please post messages using the comments to this blog posting or submit a Helpdesk ticket at  We will check in on both these areas from time to time as well as the MLIUDM facebook page and the ITS facebook page.


Wednesday, December 19, 2012


The Voicemail System has been upgraded and has been brought back up into service.  The system has been thoroughly tested and seems to be performing as expected.


This is a reminder and follow-up to the E-Mail that everyone received.  Voicemail is being brought down and will be OUT OF SERVICE at approximately 5:00pm today(Dec 19th).  We will perform certain upgrades and will notify by this blog when service has been restored.  It could be anywhere from 2 to 4 hours.  Thanks for your understanding and patience for this needed regular maintenance.

Dorms Internet System test planned – Thursday Dec. 20

ITS will perform series of tests related to Dorms Internet Service supply, starting at 7:30 a.m. on Thursday, December 20.
Goal of the test is to check high availability system in place and ensure that Dorms get best possible Internet Service in different scenarios. Most of the scenarios tested won’t visibly affect Internet service for Dorms; we plan on short full outage in service that won’t last longer than 5 minutes, though.
Total time to perform tests is less than one hour.  

Thank you for your understanding,


AOL Mail

AOL was accepting email from again and had delivered all of the queued up messages at about 7:00 PM yesterday.  BUT they've started blocking us again this morning.  We have a ticket opened with them, and we're hoping for a quick resolution. 

Tuesday, December 18, 2012

AOL Blocking mail is blocking mail from our users.  This is in response to recent account compromises we've had due to PHISHING SCAMS.  We've requested to be unblocked, but so far AOL has declined.  We are working with them to allow our mail to be sent, but you may need to take alternate means to reach AOL users.

Blackboard Service available 12/18 at 8:00 a.m.

Blackboard software maintenance is concluded as planed and Blackboard Service is available.

Thank you for your cooperation,


Monday, December 17, 2012

Titan Connect Services restored

Titan Connect services have been restored.

Titan Connect Portal Restart

We are experiencing a high load on the Titan Connect portal servers. We are currently restarting services.

Blackboard Software Maintenance Dec. 18 at 7:30 a.m.

Blackboard has released software patches to address reported issues. Installation of these patches requires system taken off-line and we plan to perform this action on Tuesday, December 18 starting at 7:30 a.m. Expected service outage is 30 minutes. Please don’t plan on using Blackboard services between 7:30 and 8:00 a.m.; if you are using Blackboard, Tuesday morning, please close your session and log out before 7:30 to avoid possible loss of data.
For possible updates on this operation check this blog.

Thank you for your cooperation,


Saturday, December 15, 2012

Exchange Email Temporarily Down

Portions of the Exchange email system are down at this time.  Staff are being located to address issue.


Friday, December 14, 2012

Dorms Internet Access outage Dec. 14 9:00 a.m.

Main Internet service for Dorms shut down at/around 8:30 this morning resulting in outage. Services related to UDM network were not affected. This situation is resolved and Dorms receive Internet service in full capacity.

Sorry for inconvenience caused by this outage.


Tuesday, December 11, 2012

Voice-Mail Maintenance & Upgrade - 12/19/12 @ 5:00 pm

Advance Notice


Please be advised that UDM’s voice-mail system will be unavailable from 5:00 pm to 9:00 pm on Wednesday, December 19, 2012 to perform necessary maintenance and install a software upgrade.


While we don’t expect to lose any voice-mail, it is advisable that employees with voice-mail process any unheard messages prior to this time.


Callers to lines with voice-mail will simply continue to ring until answered just as lines without voice-mail.


Callers to phone-trees such as 993-1000 will receive a message indicating the system is down for maintenance.


Should the work be completed prior to the estimated completion time of 9:00 pm, the system will be brought online earlier than expected.



Monday, December 10, 2012


COMCAST is blocking email from email addresses because of recent compromized accounts and the SPAM that was sent as a result.   We are working with Comcast to have them open us back up, but it could take several hours today. 

We have cleared up our problem with Comcast, and they are once again accepting email from UDMercy.EDU. 

Please remember that the ITS Department will never send you an email asking for your login information and/or password. 

Sunday, December 09, 2012

University Email

Due to several compromised accounts being utilized to send spam, the server that routes all email at the University has been temporarily disable while ITS staff resolve the issues.

Please check back for updates.

UDM ITS, Network Group.

Friday, December 07, 2012

All systems operational

At this time all systems are operational we are seeing plenty of available capacity of bandwidth.

Monday, December 03, 2012

Law School - Internet Connection - Unstable

As mentioned last week, there is an issue with connectivity to the Law School.  Staff worked on the issue through the weekend and will continue to work to resolve it as quickly as possible.

Alternative solutions are being lined up for implementation as permanent backup options to the existing environment.

Users will experiencing slowness and periodic outages that may last a few minutes to an hour.

Sunday, December 02, 2012

Dental School WIFI Temporarily Down

Please be advised the Dental School WIFI and UHC WIFI are temporarily down.  The outage started late Friday night and IT staff have been on-site investigating the issue.  Replacement parts will be installed early Monday and we believe this will resolve the issue.


We strongly suggest you come prepared with a your network cable to plug your tablet into the wired ports in the clinic or the classrooms.


We apologize for this inconvenience and hope to have it resolved as quickly as possible.





Saturday, December 01, 2012

WIFI Outages at Corktown Campus

We are experiencing outages in 1/3 of the areas of the Corktown campus at this time and will work to have this resolved as soon as possible.