Saturday, December 30, 2006

Weblink back up at 6:20 PM

Weblink is back up and is running stable. SHamilton 6:50 PM (was up at 6:20)

Weblink went down 4:15 PM - Help on the way

Weblink reported the maximum users with 60 students, 15 faculty before crashing at 4:15 PM. Unable to get running remotely, coming in to campus again. SHamilton

Friday, December 29, 2006

Weblink is up at 5 PM

Weblink was discovered as down around 3 PM today. It is now available at 5 PM. Sorry for the inconvenience. SHamilton

Thursday, December 28, 2006

Weblink is back up 4:58 PM

Weblink was down from 11:30 AM to 3:50 PM. It was also brought down very briefly at 4:50 to boot for a virus removal. SHamilton

Werblink is down ... ITS support is working on the problem

Weblink was reported down about 11:30 AM today. ITS is on route to the campus to fix the problem. SHamilton

Saturday, December 23, 2006

All Systems Operation - Yahoo Issue Persists

All systems are fully up at this time.

We continue to work with Yahoo to resolve the UDM to Yahoo communication issue. Yahoo to UDM appears to work fine.

Thursday, December 21, 2006

Exchange E-mail service not available 12/21/06 7:45 a.m.

ITS is working to solve the outage of the Exchange e-mail service.

Wednesday, December 20, 2006

Weblink is back up and ready for use 12/20/06 8:27AM

Weblink is back up now, sorry for the inconvenience. SHamilton

Weblink is currently down - working to restore it soon

Weblink is down... I expect that it will be up shortly. SHamilton

Sunday, December 17, 2006

Weblink is available as of 6:47 PM Sunday 12-17-06

Weblink was reported down at 3:15 Sunday. It is back up at 6:47 PM. SHamilton

Friday, December 15, 2006

Weblink is Back Up after 2nd reboot

We apologize but a second reboot of Weblink was necessary. SHsamilton 4:06 PM

Weblink is Back Up after 2nd reboot

We apologize but a second reboot of Weblink was necessary. SHsamilton 4:06 PM

Weblink back up - after reboot

We had to reboot is back up 3:28 PM SHamilton. Scheduled Maintenance

The web server is scheduled for maintenance on Monday December 18th from 6:30 a.m. to 8:00 a.m. During this maintenance window may be inaccessible to site visitors for periods of 10 to 15 minutes.

Financial Aid Domain is online 8:20 a.m.

Financial Aid Domain will be inacessible 8:00 - 8:30 a.m.

Due to scheduled hardware change, Financial Aid will be taken off-line Friday, Dec. 15 at 8:00 a.m. Expected time to go back on-line is 8:30 a.m. Users won't be able to login and use domain resources during that time.

Sunday, December 03, 2006 down

Site reported down, anticipate restart ASAP.

Friday, December 01, 2006

Yahoo e-mail sporadically available

Since re-establishing the connection to Yahoo we have learned that they are throttling the messages they receive from UDM (as well as many other sites). If you send a message that does not go through, please try to again later. We're still working to see if we can have them open up the throttle.

Novell problem has been resolved.

Novell problem has been resolved.

Users can't login into Novell

Users can't login into Novell and Network team is working on issue.

Wednesday, November 29, 2006

Internet was down

PacketShaper was temporary over loaded and network team has issued a reboot. Now internet is back to normal.

Tuesday, November 28, 2006

Exchange E-mail Service

Service has been down since the weekend and ITS-Networking is working to restore access to it. We are also exploring a high-availability implementation to avoid future issues.

Yahoo e-mail service restored

E-mail exchange between and has been restored. We apologize for the long delay in service but were working as quickly as we could with Yahoo to resolve the matter. A more permanent fix will be going in over the next several days to solidify the relationship.

Saturday, November 25, 2006

Yahoo e-mail update

The Yahoo issue persists and we hope to have it resolved ASAP. The issue continues to be a blacklisting on the Yahoo side of the domain.

Wednesday, November 15, 2006 service interruption

The web server was unavailable this morning between 7:30AM and 9:00AM. Full service has been restored.

-ITS Web Services

Tuesday, November 14, 2006

Weblink is back up 12:44 PM 11/14/06

Weblink is back up and available for use. SHamilton

Weblink is is being worked on.

Weblink is down .. I will have it up as soon as possible. SHamilton 12:24 PM 11/14/06

Student E-mail Server is up.

The Student E-mail Server is currently up and running.

Student E-mail server is down

The student E-mail server is currently down.

Weblink is available 8:07 AM 11/14/06

Weblink was unavailable from approximately 7:55 AM to 8:06 AM this morning. It is back up as of 8:07 AM. SHamilton

Monday, November 13, 2006

Weblink is up at 8:04 AM 11/13/06

Weblink was down when I came in at 7:55 AM. It is back up as of 8:04 AM. SHamilton

Sunday, November 12, 2006

Student E-Mail Server Upgrade Complete

First off, we apologize for the lengthy delay in getting the e-mail system back up for students. The process took a lot longer than our original projections but was absolutely necessary to complete to avoid expected major hardware failure at an unpredictable period of time. A failure after this weekend would clearly impact students dealing with the end-of-term issues.

A message has been sent to all faculty so they know that there was an issue with this method of communication.

The upgrade has placed the student e-mail system on a new server with a significant amount of disk space.

ITS has upgraded all accounts to a 25Meg quota. This was long overdue.

Over 14000 accounts were transitioned and converted onto the new server. Approximately 36 had technical issues that ITS is in the process of resolving. If you encounter problems accessing your account, you may be one of the 36. We are continuing to work through the night to address these remaining accounts.

You should know that every message will appear as if it has yet to be read. This is true even for messages that had already been read.

You may also discover that you may need to make adjustments to your settings for the display of the messages. By default, the messages may not display in the same order you had previously view them in.

If you have any questions or concerns, please feel free to contact the Helpdesk at 313.993.1500 or If you have complaints regarding the outage, please send those to the helpdesk as well and ITS will follow up with you.

Update on the Student Email Upgrade as of 11/12 5:00 pm

In the final stages.

Update on the Student Email Upgrade as of 11/12 10:00 am

The upgrade is continuing but processing of the 14000 accounts is taking a little longer than expected. Please hang in there. As soon as the upgrade is done, e-mail will be immediately brought back online.

Saturday, November 11, 2006

Update on the Student Email Upgrade as of 11/11 7:28 pm...

Due to some access and quota issues users have encountered over the past several weeks, ITS had sustained usage of the student email system until a convenient time came when we could upgrade the solution. Unfortunately, we were unable to reach a convienent time and had to make this weekend. The upgrade is a fairly significant one that involves an internal conversion of all messages from one format to another. For users, you may notice all of your messages will appear as "unread", even those that had been previously accessed. This is a known result of the upgrade process.

At the completion of this process, we anticipate a much more stable email solution with a significant quota increase and expansion capability to accomodate several years of usage.

We are moving the e-mail solution from a Pentium III dual processor with 80G of disk space solution to a Pentium 4 dual processor with 300G of disk space solution.

If you have the need to reach your professor, please know that the e-mail domain is up and running. Faculty may be e-mailed from non-udm accounts at this time.

Based on the first 3 hours of processing, we anticipate this process will run into Sunday. Please check back here for further updates or

Your patience during this time is appreciated. If you have specific questions, please e-mail or post a message on the blog. ITS is monitoring both during this time.


Blackboard Issues

Admin and e-mail features temporarily unavailable. Will re-establish service ASAP.

Friday, November 10, 2006

Student E-Mail Server Upgrade Scheduled

Satuday, November 11, 2006 from 4pm to 8pm, the e-mail server will be inaccessible while it is upgraded and quota issues are resolved. Your patience during this time is appreciated.

Internet access re-stablished 7:55 a.m.

Due to equipment failure our network was cut-off the Internet. Service is re-established at 7:55 a.m.

Weblink Available 8:17 AM

Weblink is back up and available for use. SHamiltn 8:17AM 11/10/06

Thursday, November 09, 2006 up

Server reset and back running. Back Up

The Faculty/Staff email server,, is back up. Service was restored at approx. 9:30

Blackboard Transition

Thursday, Nov 16, ITS will be upgrading the OS of the BB server and there will be some down time starting at 8:30 am. Announcements will be sent by the IDS department regarding this matter.

student e-mail server

Issues related to available space on the student e-mail system are leading ITS to upgrade the server this weekend. We anticipate a small down-time window for a number of hours over the weekend. down

The mail server is down (thanks murphybr for reporting this). Staff has been notified and we will try to get this up ASAP.

Weblink is back up 8:59 AM 11/9/06 SLH

Weblink is back up and ready to use, 8:59 AM SLH

Weblink is being brought up

Weblink is down and I am working on it. SHamilton

Friday, November 03, 2006

Weblink is Up 2:45 PM

Weblink experienced a small problem which made it unavailable for a couple of minutes. Sorry for the inconvenience. It is available again for your use. SHamilton 2:45 PM 11/03/06

Monday, October 30, 2006

Students email server is Back up now.

Students email server is available for your use now.

Students email server is down

Students email server is down... we are working on the problem and will correct it as soon as possible. Network Team

Wednesday, October 25, 2006

UDMERCY.EDU E-Mail to Yahoo.COM Slow

Yahoo has slowed down its communication to UDM due to a lot of failed messages from the site going to their site. There is little we can do except encourage users to ensure the addresses they send to on the yahoo domain are accurate. Over time, our "relationship" should improve with good addresses and lead to better performance.

Tuesday, October 24, 2006

Weblink is available 8:15 AM 10/24/06

Weblink was down this morning when I arrived at 8 AM. It was restarted and is available as of 8:15 AM. SHamilton

Increase in SPAM

It has been reported people are receiving more SPAM than usual. We are seeing five times more e-mail (approx 150000 messages per day come in) vs. a year ago. While the SPAM solution is catching much of the SPAM, the increase in volume is considerable and therefore it may seem like more coming through than normal.

Thursday, October 19, 2006

Weblink is back up

Weblink is available again for your usage. SHamilton

Welink is down .. taking longer than expected to fix problem

Weblink is down... we are working on the problem and will correct it as soon as possible. SHamilton

Weblink is down

I need to reboot weblink. It will be up as soon as possible. SHamilton

Tuesday, October 17, 2006

Weblink is Back up now

Weblink is available for your use now. SHamilton

Weblink is down .. will be back up soon

Weblink is down. The downtime should be minimal. SHamilton

Thursday, October 12, 2006 experienced an interuption in service early this morning due to an issue with the webserver. Service to the site was restored at 9:45AM.

-ITS Web Services

Wednesday, October 11, 2006

Weblink is Available

We have encountered brief episodes of downtime this afternoon but Weblink is available for normal usage. We apologize for the interruptions. SHamilton

Weblink is back up at 9:25 AM

Weblink is up and ready for use.

Weblink is Down...ITS is working on the problem.

There is a problem with a network dirve resulting in Weblink being down. We are working on the problem and hope to have it resolved soon. SHamilton

Weblink is Unavailable ... ITS is working on the problem

Weblink is down. ITS is working on the problem and will announce when it is ready. SHamilton

Weblink is Unavailable ... ITS is working on the problem

Weblink is down. ITS is working on the problem and will announce when it is ready. SHamilton

Weblink is Unavailable ... ITS is working on the problem

Weblink is down. ITS is working on the problem and will announce when it is ready. SHamilton

Weblink is Unavailable ... ITS is working on the problem

Weblink is down. ITS is working on the problem and will announce when it is ready. SHamilton

Tuesday, October 10, 2006

Faculty Email server is UP

Faculty Email server is UP

Faculty Email server is down

Faculty Email server is down

Faculty/Staff Email Server down 11:45 a.m. Tue, 10/10/2006 - services restored 12:00 a.m.

ITS is working to resolve the issue

Weblink is Up 8:30 AM Tuesday 10/10/06

There was a problem with a shared drive this morning. It has been corrected and Weblink is up and running.SHamilton

Monday, October 09, 2006

Internet Access Back Up

All internet services are back online.

Internet is Up as of 11:00am

The internet is up as of 11:00am.

Internet Temporarily Down

Our Internet connection is temporarily down and we are working to have it brought back up as quickly as possible. We understand the importance of connectivity particularily at such a busy time and are doing everything we can to restore service. Please be patient. If you wish to check on the status by phone, please call the helpdesk at 993-1500.

Amdissions EMAC out of service - back on-line

Admissions server was out of service. Returned on-line Monday, 10/09 at 9:00 a.m.

Weblink Available 8:28 AM Monday 10/9/2006

Weblink is availablie at 8:28 AM. The pipeserver was locked this morning. SHamilton

Sunday, October 08, 2006

APECS and Weblink are available

Apecs and Weblink are available for use. IR effort is complete.
SHamilton 10/8/06 5:32 PM

Tuesday, October 03, 2006

SQL Server out of service 8:00 - 8:30 a.m.

SQL Server will be taken out of service for continued maintenance for 30 minutes.

Monday, October 02, 2006

SQL Server maintenance complete 10/02/2006 12:00 p.m.

SQL Server Up 10/02/06 10 a.m. Ongoing Maintenance

SQL server is back on-line. Due to increased need for maintenance, short outages in availability may happen during the day. ITS will notify when this maintenance cycle is over and operation restored in full.

SQL Server Down 10/02/2006 8:00 a.m.

ITS is working on fixing the problem

Friday, September 29, 2006

FCasts is now available 8:30 AM Friday 9.29.06

Fcasts is now available for your usage 9.29.06 8:32 AM

Thursday, September 28, 2006

Fcasts Will Be Down After 5 tonight (9/28/06)

Apecs Financial (FCASTS) will be down tonight after 5 PM for the rest of the evening. This will not affect the CCASTS (Student Side). Thank you, SHamilton

IBridge, Apecs, and Weblink Available 7:58 AM 9/28/06

A change in securiity settings on IBridge late yesterday afternoon had the unfortuante result of people not being able to sign back into IBridge after signing out. This has been corrected and you may now use the system again. I apologize for the inconvenience. SHamilton 9/28/2006 7:58 AM

Wednesday, September 27, 2006

IBridge Down

IBridge unexpectedly down 1 hr early. Sys Admin notified and will address first thing in the morning.

Thursday, September 21, 2006

Apecs & Weblink are both available as of 12:40 PM

Apecs and Weblink are now available. SHamilton 12:59 PM

Apecs and Weblink Available now but going down noon-1 to process checks

Currently aoecs and weblink are available. However, they are going down at noon to run checks.

SHamilton 9/21/06 11:40 AM

APECS and Weblink Down

Apecs and Weblink are down. I am working on the problem and will correct the problem as soon as possible. SHamilton 9/21/06 8:30 AM

Tuesday, September 19, 2006

Momentary IBridge problem corrected

An attempt to change a firewall rule caused a momentary freeze on Ibridge. This has been corrected. SHamilton 3:32 09/19/2006

Wednesday, September 13, 2006

UDM Faculty/Staff E-Mail Up

E-mail service has been brought back online.

UDM Faculty/Staff E-Mail Down

E-mail presently down. Staff paged.

Cable TV Fuzzy Signal

The signal should now be clean across the entire campus. If you discover that it is not, please submit a ticket into the helpdesk system.

Blackboard Issue for IE Users

Internet Explorer users are encountering a "page cannot be loaded" issue after login. If you have this occur, just refresh your page for the time being.

ITS is investigating the matter and will fix as quickly as we can.

Weblink Available 8:08 AM 9/13/2006

The pipeserver had stopped communicating with the mainframe this morning. I have corrected the problem and weblink is available. SHamilton

Monday, September 11, 2006 service interruption

The webserver had to be restarted this morning after the server process stopped. Service is now fully restored.

Wednesday, August 30, 2006

IBridge conneftion lost temporarily - sign back in

I was notified that a switch was rebooted in the computer room which temporarily caused IBridge connections to freeze/drop. Please sign back in now if this happened to you. SHamilton 30Aug06 11:56 AM

Monday, August 28, 2006

Friday, August 25, 2006

Financial Aid domain operational Aug 25, 8:30 a.m.

Hardware problem fixed.

Financial Aid Domain down Aug 25, 8:00 a.m.

Power problen on the server, ITS is working to solve the issues A.S.A.P.

Tuesday, August 22, 2006

Blackboard is back online

Regular maintenance on blackboard server is performed Aug 22 starting at 8:00 a.m. Blackboard server started normal operations at 2:00 p.m.

Monday, August 21, 2006

Link between McNichols and Outer Drive

Problem with communications between McNichols and Outer Drive Mon Aug. 21 7:30.

Communication re-tested: works fine, all systems operating.

Thursday, August 17, 2006

Weblink Back up

Weblink is available as of 2:02 PM 8/17/2006 (down from 1:48 PM to 2:01)

Weblink is having problems - expect it to be available very soon

Weblink is experiencing problems - will reboot server and this should resolve problems.

Friday, August 11, 2006

Apecs is Available 8/11/2006 12:43 PM

Apecs went into a hard wait sometime after 12:15 PM. I have corrected the situation and the system is operational at 12:43 PM.

Thursday, August 10, 2006

Online Faculty Evaluation Server issue

The online course evaluation server was unable to accept evaluation submissions for a brief period of time this afternoon. The situation has been corrected. If you attempted to complete a course evaluation and were unable to do so, please try again.

ITS Webservices

Tuesday, August 08, 2006

Weblink Up at 3:02 AM - Was A Pipe Problem

There was an issue with the pipes this morning. I Quickly reset it and all is well. SHamilton 8/8/06 8:02 AM

Friday, August 04, 2006

Helpdesk service on-line 7:45 Friday

Maintenance finished at 7:45, Friday, Aug. 4.
Service restored

Thursday, August 03, 2006

Helpdesk server maintenance 7:30 - 8:00 am. Friday

Helpdesk server will be taken off-line on Friday Morning, Aug 4, starting 7:30 a.m. and should return back on-line before 8:00 a.m.

Wednesday, August 02, 2006

Apecs and Weblink Back Up 3:32 PM 8/2/06

The system is back up and available for use. SHamilton 8/2/06 3:32 PM

Apecs having problems

Apecs is having problems. I am working on it now.
SHamilton 8/2/2006 2:44 PM

Interruption to Sakai Service was unavailable during the early morning hours of July 25, 2006 (approximately from 12:30AM - 8:00AM). Limited service was restored for workday use before the server was brought back down for reconfiguration at 4:30PM.

Full service was restored at 7:00PM July 25.

ITS Webservices

Sunday, July 23, 2006

Apecs and Weblink are available Sunday 7/23/2006

Apecs came up at the normal time this morning, Weblink came up at 11:15 AM due to a glitch in the pipeserver. SHamilton 7/23/2006

Tuesday, July 18, 2006

Student E-mail on-line

Service restored at 8:45 a.m. July 18.

Monday, July 17, 2006

Student E-Mail Reported Down at 7:00 pm

Work to restore service in progress. Updates to follow.

Thursday, June 29, 2006

Weblink WIll Be Down July 21 5:30 PM - July 23 3 PM

Weblink will be down from 5:30 PM on July 21 through 3:00 PM on July 23 for the purpose of creating the IR district. As you know, this is an essential part of our operations here at UDM. If this effort is completed early, I will bring the system up and will announce it on this blog site.

Thank you for your cooperation,

Steven L. Hamilton
Systems Administrator

Monday, June 26, 2006

Weblink up at 8:05 6/26/06

The pipes were not started this morning. Weblink is up at 8:05 AM. SHamilton

Wednesday, June 21, 2006

Keyserver/Wins Server

The server hosting the Keyserver and Wins server is experiencing some issues. A reboot of the hardware is needed to resolve them. This will effect the users of the Keyserver. Also a few user may experience some connectivity issues with other Window servers. This is only temporary and should be resolved by morning.

Weblink Down 6/22/06 8-8:30 AM

Weblink will be unavailable for approximately 30 minutes on Thursday, June 22, 2006 at 8 AM to allow for a reboot and initialization of new backup software. Thank you, SHamilton Systems Administrator

Monday, June 19, 2006

Outer drive DHCP problem has been resolved.

Outer drive DHCP problem has been resolved.

Currently outer drive is down

Currently outer drive has DHCP issues, due to the power outage over the weekend. Network team is working on the issues right now.

Tuesday, June 06, 2006

DNS Issues this past Monday

We would like to acknowledge that we encountered a DNS error due to tightening of our ISP’s DNS approach on Monday from 3:30 pm to 6:30 pm.  Access was problematic during that period of time.

Saturday, June 03, 2006

Listserver Update Scheduled for June 6, 2006 will be updated on June 6, 2006 from 5:00 pm to 9:00 pm.  Posts to lists will either be rejected or maintained in the sender’s e-mail queue (if the sender’s email system provides message queuing).

Monday, May 22, 2006

Student Email Server.

Student email server problem has been fixed and Back to normal.

Currently Student email server having issues.

We are working on it.

Sunday, May 21, 2006

Weblink Up at 11:00 AM - Firewall Problem

I came in and fixed the problem preventing Weblink from functioning normally. It is available at 11:00 AM.

Saturday, May 20, 2006

Weblink is Up - Image is Complete

The weblink application is back up at 2:38 PM. Apparently the firewall prevented the pipes from stopping earlier. It is unknown at what time this occured in the morning. Weblink will be available the rest of the scheduled time this weekend. SHamilton 5/20

Friday, May 19, 2006

Weblink Will be Down Saturday 5/20 from 1-4 PM

Reminder: Weblink will be down tomorrow for backup from 1-4 PM. SHamilton

Thursday, May 18, 2006

Weblink Up 8:03 AM

The recently installed firewall had prevented SQL*Server from functioning properly. This has been corrected. SHamilton 5/18./2006

05/18 7:45 a.m. Weblink down

Weblink is not responding

Wednesday, May 17, 2006

Weblink is back up

Weblink is back up at 8:50 AM

WebLink System Down

The Weblink process is down this morning, May 17th. IT is working on the problem to bring the system up.

Monday, May 15, 2006


The disk space issue has been resolved. The system is operational again.


The disk space issue has been resolved. The system is operational again.


Listserver is currently out of disk space. It is currently being investigated.

Weblink up at 7:49 AM

The pipeserver was down this morning. It was started and ready at 7:40 AM SHamilton 5/15/06/

Saturday, May 13, 2006

Mailborder Server

The SPAM box (mailborder) is up and operational again. The cause is still under investigation. Delivery of external E-mail to the University has been restored.

Cable TV in Jesuit Residence

We received a report that it is fuzzy and will have contractors out to address the matter.

Mailborder Server Down

At the moment, it may appear that no new e-mail has come through since last night. Our SPAM box appears to be off-line at the moment and is holding up mail delivery. We will be addressing it as quickly as we can. Stay tuned for updates.

Thursday, May 11, 2006

Facility Request back up at 8:00

Facility Request web interface was down this morning untill 8:00 a.m. Problem was fixed and server is up since then.

Weblink Back Up 8:50 AM

Weblink is operational again. NXServices on the mainframe had to be reinitialized. SHamilton 5/11/06 8:50 AM

Weblink Down Working on Problem

Weblink is down I am working on the problem.

Wednesday, May 10, 2006

All systems operational at this time

Everything has been reported up and running.

Tuesday, May 02, 2006

APECS and Weblink Available Again 3:20 PM 5/2

Apecs and Weblink locked up again due to the tremendous demand on the system. I have corrected the problem for now and both are available for use. SHamilton 5/2 3:20 PM

Monday, May 01, 2006

Apecs and Weblink back up 9:10 PM Monday 5/1/06

Apecs and weblink were locked up. The system has been readied again.

Wednesday, April 26, 2006

Law School Link up

ATT tested and repaired the data link between the Law and McNichols campuses. All affected services have been restored

Law School Link Down

The data circuit between McNichols and the Law school is currently down. ATT has been called and a trouble ticket has been opened. This effects all services hosted at the McNichols campus as well as internet traffic for the LAW SCHOOL ONLY.

Monday, April 24, 2006

Weblink Last Weekend (4/24)

Apparently there was a problem with weblink last weekend..specifically Sunday. One of the necessary components was not running and weblink could not be accessed. Usually I get paged when this occurs. I apologize for the inconvenience. If this occurs again, please log it to the helpdesk. Thank you, SHamilton

Weblink Up 8:15 AM (Pipeserver was down)

I have restarted the pipeserver. Weblink is back up. SHamilton 4/24/06 8:15 AM

Thursday, April 20, 2006

WIFI DHCP backup and running

Service has been restored.

WIFI DHCP Temporarily Down

WIFI DNS temporarily not working. Fix is in the works. Expect to have it up in the next 30 minutes.

Wednesday, April 19, 2006

Weblink back up at 8:10

THe pipeserver had a problem this morning...this has been corrected as of 8:10 SHamilton 4/19/2006

Monday, April 17, 2006

Weblink is back up

Weblink was down for a few minutes prior to 2:20 PM. The server needed to be rebooted. SHamilton

Thursday, April 13, 2006

Listserver Up

The issues that the University Listserver was experiencing have been resolved and the service restored.

Listserver Down

The University Listserver is currently experiencing issues. The service is currently down and is being worked on.

Monday, April 10, 2006

Weblink Back Up 8:21 AM

The pipeserver was down, so I restarted it. Weblink is up at 8:21 AM.

Monday, March 27, 2006

Duplicate IP for Dorm Students

About two weeks ago this issue surfaced. We've been working to resolve it. For anyone encountering the problem, we have had some success with using the IPCONFIG /RELEASE and then the IPCONFIG /RENEW command from the command prompt.

Voice Mail Stablized

We believe the voice-mail system is stabilized at this time. If you encounter further issues please let us know through one of the helpdesk channels ( - the preferred way).

Friday, March 24, 2006

Voice Mail

We are experiencing intermittent problems with the Voice Mail System. A service call has been placed.

Friday, March 17, 2006

TItanNet Group and Home Directory Issue

This morning we encountered an issue reaching group and home directories. Thanks to those who reported the matter. Access has been restored.

This has been a problem for a little while and we are continuing to research the matter to bring it to conclusion.

Thursday, March 09, 2006

Listserver Issue

The listserver is presently not delivering messages due to a technical issue (disk space related). Staff have it back up but and the queues are now processing but there are a number of messages that have yet to process through.

Outer Drive Internet Down

A scheduled upgrade of the WIFI bridge is taking place today and tomorrow. Access at the new and improved rate should be available after 3:00 pm on 3/10/06.

Friday, March 03, 2006

Campus Wide Internet Access Restored

Approximately 4:30 pm all power in Shiple brought failed and brought down the wireless bridge to our ISP. This was related to work on the fire alarm systems. Power and internet access was restored about 7:00 pm.

Monday, February 27, 2006

Cable TV Channel 4 Back Online

Signal is now coming through. The vendor has repaired the problem.

Thursday, February 23, 2006

Reminder: New IBridge Server to be installed tomorrow at 4 PM

I will install the new IBridge server tomorrow at 4 PM. Please be off the system at that time. You will be able to log in very soon after 4. Please do not change any of your macro settings after 3 PM until the new server is brought online.

Thank you,

Steve Hamilton

Jupiter problem has been fixed

Problem with G and H drive and can't login into Jupiter has been resolved.

Currently Jupiter having issues

Currently users are experiencing problem with G and H drive on jupiter. Network team is working on this issue

Problem has been fixed

Problem with G and H drive and can't login into the domain has been resolved.

Active Directory box is coming down

Active Directory needs reboot

Currently users are experiencing problem with G and H drive

Currently users are experiencing problem with G and H drive. Can’t access able by users and users can't login into the domain, because Active Directory box was not responding. Network team is working on this issue

Wednesday, February 22, 2006

Current Internet Outages 2/22/06

Merit has resolved the network outages that were affecting all Merit users, including UDM. It appears that it was a DDoS attack against Merit causing some of their network equipment to shut down. No further details were released.

Current Internet Outages

Merit is currently experiencing network outages at their co-location in Chicago. This has caused all Merit users to have intermittent outages. Merit is currently working on the issue.

Monday, February 20, 2006

Cable TV Channel 4 is out.

A call has been placed to the Cable TV provider to address the DirectTV screen saver that is displaying across channel 4.

Thursday, February 16, 2006

Active Directory problem has been resolved

Problem with G and H drive and can't login into the domain has been resolved.

Active Directory needs reboot

The system is coming down.. it is locked up and requires a reboot.

Currently users are experiencing problem with G and H drive

Currently users are experiencing problem with G and H drive. Can’t access able by users and users can't login into the domain, because Active Directory box was not responding. Network team is working on this issue

Wednesday, February 15, 2006

Jupiter out of disk space issue has been resolved

Jupiter out of disk space issue has been resolved

Jupiter is out of disk space

Currently we are experiencing out of disk space on Jupiter server, because some users back-up they c: in to they home directory. Network team is working on this issue. We will post the update once resolved.

Tuesday, February 14, 2006

Active Directory box has been rebooted.

G and H can’t access able by users because Active Directory box was not responding and has been resolved.

Monday, February 13, 2006

APECS & Weblink are back up

APECS and Weblink are back up. We have not resolved all of the system issues but these applications are online and ready for use.

UNISYS needs reboot - APECS & Weblink coming down

The system is coming down.. it is locked up and requires a reboot.

S Hamilton

Sunday, February 12, 2006

APECS & Weblink are available

IR62 has been created. The APECS and Weblink systems are available.

SHamilton 2/12/2006 1:01 PM

Saturday, February 11, 2006

IR District leads to APECS Unavailable this Weekend

February 10-12 is time for the IR district to be created. Consequently, the system will go down at 5 PM on Friday and will remain down through Sunday evening. APECS and Weblink will be unavailable for usage during this entire weekend.

Friday, February 03, 2006

APECS (Ibridge) Back up

The IBridge box was reset..Apecs is now available. SHamilton 9:58 AM 2/3/06

Wednesday, February 01, 2006

APECS Available Again

IBridge has been restarted and APECS is available now.
SHamilton 2/1/06 3:47 PM

IBridge Down - Will be up momentarily

IBridge has crashed again..I'm working on it.
SHamilton 2/1/06 3:44PM

Weblink Usable..pipeserver had frozen

The law school reported problems with Weblink. Upon investigation, I found the pipeserver was in a "frozen" state. I restarted it and Weblink is once again accessable.
Steve Hamilton 2/1/2006 1:45 PM

IBridge Restarted: Apecs and Weblink up

Apecs and Weblink are now available again.


IBridge Needs Reboot: Apecs Unavailable

I am rebooting IBridge. Apecs will be back up asap.

S Hamilton

APECS/Weblink UP

The mainframe problem is now corrected.

Tuesday, January 31, 2006

UNISYS Mainframe Down

The battery installation was completed successfully. Unfortunately, the mainframe did not come up correctly following reboot. UNISYS has been notified and is expected to be in sometime tomorrow morning.


Mainframe/Apecs/Web will be down for an Hour

The Mainframe, Apecs, and Web will be down one hour starting at 3:30PM today for maintenance.

Monday, January 30, 2006

APECS is now available 8:34 AM 01/30/06

IBridge is fixed; Apecs is available. SHamilton

IBridge Down..APECS unavailable

The IBrridge machine has a problem. APECS is not available through IBridge. I am working on it. 8:27 AM 01/30/06

Friday, January 27, 2006

Upate on Status

Regarding the 503 errors, we've yet to see a new one in a week. We consider this resolved at this time.

Regarding the up and down of the mainframe, we have UPS batteries on order to address the source of the issue that was taking the mainframe system down on a daily basis.

Regarding bandwidth issues, we are still hitting our peak levels at various times throughout the day. We're continuing to manage the bandwidth for optimal usage.

Saturday, January 21, 2006

Blackboard 503 Errors Believed Resolved

Its been almost 18 hours since fine-tuning was completed on the bandwidth for Blackboard and our logs indicate no new 503 errors. We have had one user mention a 503 however we have asked the user to flush the cache/delete temp internet files and try again. If you have a 503 error pop up, please try this as well. If it persists, let the helpdesk know as soon as possible.

Friday, January 20, 2006


The APECS / Weblink Systems are back up. SLHAMILTON 1/20/2006 1:50 PM

UNISYS Mainframe Down...Working on Problem

The UNISYS computer is down. We have a call into UNISYS. We are not sure when it will be back up.

SHamilton 01/20/2006

Mainframe Down

The mainframe system is down (Apecs, & Web Links) at 10:45. We are working on the problem.
IT Staff

APECS / Weblink is Available

APECS & Weblink are back up and ready for use. SHamilton 01/20/2006 9:13 AM

APECS Down - Machine Lost Power

The mianframe lost power again...I am working on bringing it up now.

SHamilton 1/20/06 8:15 AM

Wednesday, January 18, 2006

APECS & Weblink are available

We had to reboot the mainframe this morning to solve an issue with the print jobs not working. APECS and Weblink are back up now.

SHamilton 01/18/2006 11:45AM

Blackboard 503 Errors

If you receive a 503 error when working in Blackboard, please enter a comment with the date and time it occured. We are working to resolve this issue as quickly as we can.

Sporadic Connection this Morning Resolved

A number of users were unable to connect to the network this morning due to a DHCP issue. A fix has been applied and this problem should now be resolved. If you continue to experience connecticity issues, first restart your computer. If the problem persists, contact the helpdesk.

Tuesday, January 17, 2006

APECS Available Again

Apecs is now available again. SHamilton 1/17/06 4:30 PM

Ibridge Down - Apecs Unavailable

IBridge went down...I'm fixing it now. SHamilton 4:26 PM 1/17/06

APECS is back up

Apecs is now available for your use. SHamilton 10:06 AM 01/17/06

APECS is down...UNISYS System problem

The mainframe must be rebooted. This will take some time but APECS should be up in an hour or so.

Friday, January 13, 2006

APECS Update Scheduled for this Weekend

As agreed by the departments, APECS will be patched this weekend which will include 1098 and 1099 required files. The system will be down until further notice. Please stay tuned.

We are also aware that one of the FAO servers is down. We have a call in to have someone bring it up.

Between 4pm and 5pm today we also had an IBridge crash at which time a temporary IBridge server was tested for a few minutes and then moved back off-line. We are close to replacing the existing IBridge server with a new one. More testing will be needed.

ITS will be closed for the observence of the Martin Luther King day.

Tuesday, January 10, 2006

Ibridge went down is back up now

The IBridge box had to be rebooted.. APECS is once again available. SHamilton

Monday, January 09, 2006

APECS/IBridge Bounced

System down at 6:00 pm and back up at 6:20 pm. Rebuild of box in the works.

IBridge Down Earlier Now Fixed

APECS was unavailable briefly earilier today (apprx 9:25) due to the IBridge machine locking fixed now. SHamilton 1/9/2006

Friday, January 06, 2006


Apecs just went down and is now fixed. The IBridge box locked up again. Is fixed now.

Steve Hamilton 01/06/06

Weblink Now Available

I was informed that students were having difficulty with weblink. Apparently, the pipeserver program crashed...I restarted it and weblink is now operational.
Steve Hamilton 12:09 01/06/06

AEPCS is back up.

Apecs is available again... the IBridge had crashed and has been fixed. SHamilton 10:20 1/6/06

APECS down...Problem is being worked on.

10:12 AM APECS is down; I am working on resolving the problem.

Thursday, January 05, 2006

APECS down earlier: Operational Now

At approximately 10:37 today (1/5/06) the IBridge connection to APECS was lost. It took approximately 10 minutes to correct the problem. APECS is operational now.

Steve Hamilton

Wednesday, January 04, 2006

APECS is back up. SHamilton 1/4/06 10:57

UDM-ITS Status

UDM-ITS Status

Tuesday, January 03, 2006

All systems go.

Happy New Year. All systems are reported up and running for the start of the work week. Excessive amounts of SPAM are coming through. A new SPAM solution is forthcoming.