Friday, December 26, 2008
Monday, December 22, 2008
Friday, December 19, 2008
Thursday, December 18, 2008
Monday, December 15, 2008
Sunday, December 14, 2008
Thursday, December 11, 2008
Wednesday, December 10, 2008
Tuesday, December 09, 2008
The TitanConnect Banner Self-Service Pay Stub link is temporarily unavailable while we work to apply an enhancement to this module of the system. We will return this module to service as soon as possible.
Friday, December 05, 2008
Tuesday, December 02, 2008
Monday, December 01, 2008
For future reference, please never respond to any e-mail asking you for your user name or password no matter how legit it looks. ITS NOR ANY UDM DEPARTMENT WILL EVER ASK YOU OR REQUIRE THIS INFORMATION BY EMAIL.
Thursday, November 27, 2008
Wednesday, November 26, 2008
Tuesday, November 25, 2008
Monday, November 24, 2008
Wednesday, November 19, 2008
Sorry for the inconvenience caused by this service outage.
ITS is working to solve this problem.
Wednesday, November 05, 2008
Tuesday, November 04, 2008
Monday, November 03, 2008
If you still are missing one or more network drive letters, please contact the Helpdesk at 3-1500.
Thursday, October 30, 2008
On Tuesday, November 4, 2008 at 5:00 pm ITS will migrate listserver.udmercy.edu to a new server. Access to the lists and server will be unavailable for a couple hours while all existing lists are migrated over. Please watch the UDM-ITS blog for updates on the process and return to full service. The blog is located at http://udm-its.blogspot.com.
If you are a listowner and would like to stop using your list and have it removed, please submit a helpdesk ticket at http://helpdesk.udmercy.edu to request deletion of the list.
Monday, October 27, 2008
The TitanConnect Banner Self-Service link is temporarily incorrect. In our work to establish single sign-on to INB via Luminis, the SSB link was broken. We are working with SunGard to resolve this issue as quickly as possible. Your patients during this time is appreciated.
Wednesday, October 22, 2008
Wednesday, October 15, 2008
Tuesday, October 14, 2008
Tuesday, October 07, 2008
We apologize for the late notice.
In order to resolve a technical issue related to the payroll process, ITS needs to apply a patch and restart the TitanConnect Banner system at 12:00 pm today. During this time your e-mail should continue to function but your access to Banner INB and Banner SSB will be temporarily unavailable.
Monday, October 06, 2008
Friday, October 03, 2008
The new e-mail system is at http://tc.udmercy.edu.
If you do not have an account on that system, please have your supervisor complete the account application paperwork and submit it to ITS. The account creation process takes up to 5 days after HR has confirmed and entered the information into the system.
There were a number of users on the old system who were not officially removed at there time of departure from UDM. Those accounts have been closed down.
Monday, September 29, 2008
We have learned but have been unable to confirm that resident users are experiencing extreme slowness when using Facebook. We know this is an important site for all and are looking for more information on the problem and a solution.
If you are experiencing such a problem, please let us know.
We understand access to all other sites is fine (with the exception of the P2P type sites). If you are having problems with other sites, please let us know.
Monday, September 22, 2008
Friday, September 19, 2008
To the best of our knowledge, all systems are presently updated.
We are very interested in feedback from our residence students who should be benefiting from some major network changes that took place this past Monday where all available internet bandwidth is now being shared equally and fairly by all active connections.
Thursday, September 18, 2008
All e-mail that has been sitting in the incoming queue has now been fully processed and the queue is empty.
Hourly UDM received approximately 20,000 to 30,000 messages per hour. Of those messages, 90% are SPAM. Of the remaining messages, approximately 60% are for students and 40% for administration. Of the 60% for students, 10% of those are from facebook providing facebook subscribers info about activities on their profile.
Monday, September 15, 2008
Wednesday, September 10, 2008
Monday, September 08, 2008
Saturday, September 06, 2008
Tuesday, September 02, 2008
Thursday, August 28, 2008
Wednesday, August 27, 2008
Tuesday, August 26, 2008
We have discovered that our outgoing e-mail is being blacklisted by a certain organization that filters e-mail for some of the major companies (i.e. Dell, CDWG). We are working to clear our good name and restore email communications to these areas.
If you send to someone using this filtering service, you will get a rejection statement. We are told that should automatically clear in 6 hours.
Saturday, August 23, 2008
Friday, August 22, 2008
Thursday, August 21, 2008
Tuesday, August 19, 2008
Friday, August 15, 2008
Ezexam administration appears to be working fine.
We believe the problems are due to recently installed Microsoft Windows Updates that were applied to the server. We are removing the updates one by one to identify which one(s) are impacting Ezexam.
Thursday, August 14, 2008
Friday, August 08, 2008
Thursday, August 07, 2008
It’s been almost 24 hours since the break in the connection to the CHP, Lansing Reilly and Voice-Mail system. Yesterday, contractors were lined up with the proper testing equipment to determine the extent of the breakage in the tunnel. Access to this space is restricted due to concrete work taking place in the same location. The first opportunity for on-site access for repairs is Friday morning. Repairs and testing will take a few hours. Please stay tuned for more information.
Wednesday, August 06, 2008
Due to complications related to external construction work, network connectivity to the Lansing Reilly building and the CHP building is presently down.
All dial-by-name and voice-mail service is also down since the AT&T equipment is located on the segment of the network where the current problem exists.
The repair work is fairly extensive and we hope to have it completed by Friday.
We have no estimated time for resolution for this as we are still assessing the problem.
Tuesday, August 05, 2008
Wednesday, July 30, 2008
Tuesday, July 29, 2008
Saturday, July 26, 2008
Friday, July 25, 2008
Wednesday, July 23, 2008
MERIT NETWORK, INC. - NETWORK OPERATIONS CENTER - INFORM MESSAGE
SUBJECT: MAINTENANCE - University of Detroit Mercy (UDMERCY3)
SCOPE: All sites behind this router, as listed below
STATUS: Connectivity will be interrupted to sites connected
to this router
WINDOW START: Thursday, 24 July 2008, 09:30 EDT MAINTENANCE
WINDOW END: Thursday, 24 July 2008, 09:45 EDT
COMMENTS: The expected duration of any potential outage is 10
minutes during the above window.
DISCONNECTED SITES AND SERVICES:
University of Detroit Mercy
Monday, July 21, 2008
Sunday, July 20, 2008
Thank you, Steve Hamilton ITS
Thursday, July 17, 2008
Monday, July 14, 2008
Saturday, July 12, 2008
Wednesday, July 09, 2008
Friday, July 04, 2008
Monday, June 30, 2008
Saturday, June 28, 2008
ITS Labs and AV services are unavailable.
All ITS services are down at this time and will be brought up as soon as power is available.
Thursday, June 26, 2008
Turnitin will be unavailable Friday, June 27th, 2008 from 7:00 PM PDT to 11:00 PM PDT while the site undergoes critical system maintenance. We apologize for any inconvenience this may cause you, your faculty, or your students. Thank you for your support. Please note the Pacific Time Zone format.
Monday, June 23, 2008
Monday, June 09, 2008
If you know that your HOME or GROUP drive is on UDM-TN-DENTAL, or if you are having problems getting to your any network drives, please LOGOFF and log back in again. You should have all of your network access again.
Tuesday, June 03, 2008
Friday, May 30, 2008
Thursday, May 22, 2008
All repairs have been completed, and all services should be back to normal.
Tuesday, May 20, 2008
Monday, May 19, 2008
Sunday, May 18, 2008
Friday, May 16, 2008
Thursday, May 15, 2008
The network team worked through the night to rebuild the bad drive. The process requires a significant amount of time and is still running. While this is occurring, a plan B has been put into action to bring up the second server and restore all data to it. We anticipate it will be several more hours before this process is complete.
Wednesday, May 14, 2008
Tuesday, May 13, 2008
Sunday, May 04, 2008
Saturday, May 03, 2008
Tuesday, April 29, 2008
Monday, April 28, 2008
Friday, April 25, 2008
The exact time of Weblink coming online for students will be specified by the Registrar's office.
Wednesday, April 23, 2008
During the down time some of our users would have been disconnected from their drives G: , H: , and other network drives.
Thanks for your patience and understanding.
Tuesday, April 22, 2008
Saturday, April 19, 2008
Thursday, April 17, 2008
Tuesday, April 15, 2008
Monday, April 14, 2008
Friday, April 11, 2008
Tuesday, April 08, 2008
Monday, April 07, 2008
As many know, the University began to experience a problem with voice-mail system this past Friday as posted on the outage blog on http://it.udmercy.edu (which is also available directly at http://udm-its.blogspot.com). Technically, the problem lies not with the voice-mail system but the hand-off of the call from our Centrex system to our voice-mail system. Centrex is not properly passing the calls to the voice-mail system. One quick work-around for those who need to get into their voice-mail box, dial the full 9,993-6440 to enter directly into the voice-mail system.
Along with this hand-off problem, we are also experiencing problems using 5 digit dialing.
AT&T was on-site Friday and returned today to continue to work on the situation. No additional information is available at this time.
Saturday, April 05, 2008
Friday, April 04, 2008
A problem has been identified with the voice-mail system randomly failing to allow callers to leave a message. The problem does not appear to be with the voice-mail system but with the phone service provider. ITS Telecomm is working with AT&T to resolve this matter as quickly as possible.
Thursday, April 03, 2008
After our trying a number of different approaches at the instructions of SonicWall (the SPAM solutions vendor) and after sending a snapshot of the activity on our spam box, SonicWall has discovered the location of a programming bug within the code that is causing slowness in the delivery and processing of internet mail. The discovery came around 7:00 pm EST. Since that time they have been working on a solution and we are standing by to implement it. It appears this will drag into Friday.
Wednesday, April 02, 2008
We regret this issue is continuing to drag on but we are working to get it resolved as quickly as possible. The problem stems somewhat from our work to get the Emergency Notification System e-mail messages automatically coming into the University and delivered to all users.
In getting our existing solution to accommodate this, we added a “front door” system in front of our SPAM solution. Our front door system takes in all e-mail and validates sender credentials. Messages sent from a valid sender are then transferred over for SPAM analysis. It is this “transfer” where our problem exists. Messages are not being transferred at the normal or acceptable rate. Messages come across approximately at a rate of 4,000-8,000 per hour. We should be seeing 30,000-55,000 per hour. We are working with our solutions provider to resolve the matter.
Please stay tuned for more info on this.
Sunday, March 30, 2008
Thursday, March 27, 2008
TitanConnect went down around 3:00 pm today during planning for next week’s training. The staff are working to resolve the matter and return it to service as quickly as possible. All data is fine; the application server is where the difficulty is being experienced.
Tuesday, March 25, 2008
Friday, March 21, 2008
Thursday, March 20, 2008
Wednesday, March 19, 2008
Tuesday, March 18, 2008
The network connectivity problems from last week have temporarily been resolved by reverting back to the original wireless bridge to the Internet. After the Easter holiday, another attempt will be made to move to the repaired and permanent higher speed wireless bridge.
Saturday, March 15, 2008
Wednesday, March 12, 2008
Saturday, March 08, 2008
Friday, March 07, 2008
Wednesday, March 05, 2008
Monday, March 03, 2008
Thursday, February 28, 2008
Thursday, February 21, 2008
Wednesday, February 20, 2008
Monday, February 18, 2008
It is difficult to say how long this may take to fix. We will keep this blog updated, and Stephanie Landers will send out an Email message when it is back up.
Wednesday, February 13, 2008
Tuesday, February 12, 2008
Sunday, February 10, 2008
Friday, February 08, 2008
Monday, February 04, 2008
Friday, February 01, 2008
Thursday, January 31, 2008
You may have been getting messages on the lower-right corner of your main Windows desktop saying that you have been disconnected from the domain. Also, Email may not have been working - both incoming and outgoing.
These issues should be cleared up as of 1:00pm.
This resolution does not mean that the existing Student Email issue has been fixed. Only EXCHANGE Email, and TitanNet connection issues have been resolved.
Wednesday, January 30, 2008
Tuesday, January 22, 2008
Monday, January 14, 2008
Delivery for both systems was temporarily down this afternoon but has now been restored. All queues messages are in the process of being delivered.