Sunday, May 29, 2011

Exchange Users - One Mail Store Down

It appear one of the larger mailstores is temporarily down.  Some but not all Exchange users are temporarily down.  The store went down sometime Saturday afternoon.  Staff have been working remotely attempting to restore it back into service.  No ETA available at this time.  All TitanConnect e-mail is working fine.

 

Thursday, May 19, 2011

Blogs.udmercy.edu Upgrade Complete

The upgrades are complete. All services provided by blogs.udmercy.edu have been restored.

Wednesday, May 18, 2011

Blogs.udmercy.edu Upgrade

The university blog server(http://blogs.udmercy.edu) is scheduled for software upgrades on Thursday, May 18th beginning at 7:15 a.m. Service interruptions can be expected between 7:15 a.m. and 3:00 p.m. lasting up to 45 minutes.

Tuesday, May 17, 2011

Internet Short Outage - Over

Related to repairs taking place in Shiple, the Internet was temporarily down for approximatly 20 minutes.  The system is now back up.

 

 

Monday, May 16, 2011

All systems operational

To the best of our knowledge, all systems are operational at this time.

 

Thursday, May 12, 2011

AOL Email - Update

Early this morning the issue between UDM email and AOL was resolved. Email to AOL users is now being delivered and all previously queue messages have been sent.

ITS, Network Group

Wednesday, May 11, 2011

Email being blocked - AOL

UDM email is temporarily blocked to aol.com email addresses. We are working to clear our good name and restore communications to them.

Please check back for further details.

ITS, Network Group

Tuesday, May 10, 2011

Comcast/Yahoo Mail - now functional

We've been cleared by Comcast and Yahoo, and all messages that were queued up have been delivered. Delivery of new messages is back to normal, except we may be blacklisted on one or more listing services. We will address those as we encounter them. If you receive any "bounceback" error messages when attempting to send an Email, please forward them to the Helpdesk and we will work with the receiving side to resolve them all.

Email being blocked - Yahoo/Ymail

Due to some users giving up their credentials and spammers taking advantage of them, UDM has been temporarily blocked in sending messages to YAHOO.COM and YMAIL.COM . We are working to clear our good name and restore communications to them.

Monday, May 09, 2011

Comcast Blocked

Due to some users giving up their credentials and spammers taking advantage of them, UDM has been temporarily blocked in sending messages to comcast.net. We are working to clear our good name and restore communications to them.

Saturday, May 07, 2011

TC Email Services Restored

TC imap email service has been restored.

TC E-Mail Down

The TC e-mail system is unexpectedly down. We are locating staff to repair the issue.

Friday, May 06, 2011

Yahoo Email

Yahoo is currently blocking email from the udmercy.edu mail domain. ITS has identified the problem and are working on resolving the issue. Any email sent to yahoo have been queued on the mail server waiting for delivery.

ITS, Network Group

**5/6/2011 @ 3:00 UPDATE**
Yahoo is no longer blocking university email. all yahoo mail that was queued has been delivered.

ITS, Network Group

Monday, May 02, 2011

Blackboard Outage - Resolved @ 8:00 am

This is a posting after the fact and for the record.

In March of this year, ITS implemented an automated process that transferred course information from the registration system within Banner into Blackboard. This process runs on a daily basis and keeps the two systems in sync.

Officially, the end of Term II occurred Saturday, April 30, 2011. The following morning at 5:00 am the automated transfer of information from Banner to Blackboard advanced to Term III but the file came across empty. This was reported to ITS early this morning and all was properly fixed by 8:00 am.

We understand many faculty are working to submit grades based upon their records in Blackboard. As of 8:00 am today, everything is working.

Should you encounter further issues related to this problem, please let ITS know using any one of the available channels - 993-1500, helpdesk@udmercy.edu, submit a ticket to http://helpdesk.udmercy.edu, chat from our it.udmercy.edu page or stop in.

For those that have not read the prior blog entry, our internet service provider had a rare outage around 10:00 pm Sunday night and restored service around 5:00 am this morning.

Internet Outage

Internet access for all three campuses is currently offline. The issue is with the University's ISP, Merit. It is a wide spread problem affecting not only UDM. Merit Staff is working on the issue and will notify University staff once a resolution has been found.

Network connectivity between the three campuses should not be affected be this outage.

ITS, Network Group