Problem 1 - The source of the issue was identified as a hard drive failure with the SAN that services the e-mail, Exchange and TitanNet servers. The automatic rebuild using the hot spare is now 70% done; we anticipate it to be completed and speeds restored during the morning of 9/21.
Problem 2 - The slowness of the SAN lead to corruption in the Active Directory authentication module. This kept users from authenticating as well as kept the home and group drives in an unstable situation. The Active Directory authentication module was completely repaired this morning.
Problem 3 - The slowness of the SAN lead to corruption in the Microsoft Exchange mailboxes. Three of four mailstores are back online and stable. The fourth we hope to have up and running by midnight tonight. The last group of people affected is primary the C&F faculty.
We regret the huge inconvenience at this time and are continuing to work to resolve this issue as quickly as possible. If you have further questions, please feel free to contact the ITS Helpdesk.
Thursday, September 20, 2007
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4 comments:
I did receive emails earlier this morning but am no longer receiving emails. Has the system went down again?
Thanks for all of your hard work!
When will MS Exchange email users get back online? My connection implies that the system is connected, but I still cannot send or receive emails.
All mail queues are actively processing back logged messages. Mail should arrive in the next few hours.
MS Exchange user messages are coming back on for the remaining 25%...the majority of people should be good.
The 25% is predominantly C&F, CEC and Advancement users.
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