Banner Upgrades - October 31 from 5 a.m. – 1 p.m.

On Saturday, October 31 from 5 a.m. – 1 p.m., Banner will be offline while system upgrades are installed.

libraries.udmercy.edu down - Use Temp Site for Now

ITS is investigating the libraries.udmercy.edu permission error.  In the meantime, please use their temp site:  Welcome - UDM Library Resources - Guides at University of Detroit Mercy

 

 

WQ Cable TV Down

West Quad cable TV is temporarily down.  ITS is working to restore service.

Helpdesk System Temporarily Down

Users may encounter issues when attempting to reach the hd.udmercy.edu system.  ITS is working to resolve this issue.

Internet Down - Novi Campus

Due to the local power outage, the internet is down across the Novi campus.

 

No ETA on power restoration at this time.

Riverfront 5 minute outage - September 22, 2026 7:00 AM

Due to a 5-minute power outage Tuesday, September 22, 2026 at 7:00 AM network including WIFI services may temporarily be down.  Asher building may not lose power but will lose connectivity during this short outage.

[MSC #1777762] | Maintenance | Detroit Merit Router | Switch RE to Master | Scheduled Maintenance | Update | 2026-09-17 18:00

There is an expected short outage at 6:00 PM later today. While the ISP has stated an hour outage, this is likely just for 10 minutes - as it was Wednesday night. Warning: This email originated from outside of the University. Do not click links or open attachments unless you recognize the sender and know the content is safe. Service Request Number: 1777762 Maintenance | Detroit Merit Router | Switch RE to Master: Scheduled Maintenance Date(s) in ET: Start: 2026-09-17 18:00 End: 2026-09-17 19:00 Description: Merit-engineering will be conducting scheduled maintenance to switch from RE1 to RE0 on Merit router. Comment: Downtime is expected while this node reloads, the entire window is reserved. Update(s): 2026-09-16 18:30:42: This maintenance has been completed. 2026-09-17 10:01:20: Merit will need to switch back to the backup route engine on this node. Your Organization(s) Affected: University of Detroit Mercy - Merit Internet Service Merit Support Center Merit Network, Inc. msc@merit.edu | http://www.merit.edu/ To view this ticket online - https://members.merit.edu/tickets/1777762

McNichols Internet Outage - Resolved

At 6:00 PM there was an emergency maintenance event on our internet connection.  Services was restored at 6:18 PM.

 

All services should now be back up and running.

Library Portal Down

ITS is working to restore access ASAP.

Riverfront Campus Internet Down

Our ISP is working to repair the internet connection to the Riverfront campus that occurred around 12:00 AM.  No ETA at the moment.

 

McNichols WIFI Partially Down

ITS is working to restore WIFI access to the 50% of campus that is presently down.

 

Library Website Down

ITS is working to restore access to the libraries.udmercy.edu website.  No ETA at the moment.

System Maintenance Notice

 System Maintenance Notice

Scheduled maintenance will be performed Wednesday, August 19, 2026, from 6:00 AM to 7:00 PM on the server hosting the following websites:

• news.dental.udmercy.edu
• sites.udmercy.edu
• dualjd.com
• rebuildetroit.org
• udm-ece-abet.udmercy.edu
• ospra.udmercy.edu
• oursgo.udmercy.edu
• espartners.udmercy.edu
• prehealth.udmercy.edu
• cai.udmercy.edu
• writingcenter.udmercy.edu

Service disruptions and periods of site unavailability can be expected throughout the maintenance window.

Scheduled Internet Maintenance - All Campuses - August 26, 2026

Our ISP will be performing maintenance on their network from 12:00 AM to 4:00 AM on August 26, 2026.

 

We may experience some outages during this off-peak period.

 

McNichols Wireless Temporarily Down

ITS is working to restore access ASAP.

McNichols, Novi Internet Down and partially Corktown Clinic Down

Due to a fire at the Cell tower that feeds the university Internet and cell service, on site connectivity, including wireless is down. ITS will provide updates as available. We anticipate this outage the last more than four hours. Employees should consult with their supervisor about work from home opportunities.

Blackboard Outage Scheduled (7/29/26)

Blackboard will be unavailable beginning Wednesday, July 29, at 11:00 p.m. while a scheduled infrastructure upgrade is applied to strengthen platform security. The outage is expected to last approximately two hours, with service expected to return around 1:00 a.m. on Thursday, July 30.

 

During this time, students and instructors will not be able to access Blackboard courses, assignments, grades, tests, or related course materials. Please plan accordingly to complete any time-sensitive work before the outage begins or once the updates are complete.

 

We apologize for the inconvenience and thank you for your understanding.

 

Sincerely, CETL Team

 

Corktown WIFI and Internet Down

ITS is investigating this outage and working to restore ASAP.  Internal clinic access to Axium from clinic computers is functional.

Banner Upgrades - Tonight, 7/22, 9 p.m. – 5 a.m.

Banner will be offline tonight, July 22 from 9 p.m. to 5 a.m. on July 23, while system upgrades are installed.

Novi Campus - Internet Outage

While users may connect to the WIFI, the internet is down.  ITS is investigating and will work to restore ASAP.

CHP Network Cutover - Brief Outage

Starting at 7:00 AM on July 14, 2026 there will be a brief outage across the CHP building on the McNichols campus while the network team cuts over connectivity to new network switches supporting the renovated CHP North building.

McNichols Internet Outage

ITS is working with our ISP to resolve the internet outage.  Updates to be provided at this blog post.

Novi Campus Internet Down

ITS is working with the ISP to restore service ASAP.

Novi Campus Down - ISP Investigating

The Novi campus is temporarily down and our ISP is investigating the outage.

Banner Upgrades - May 23 from 12:30 a.m. – 10:30 a.m.

On Saturday, May 23 from 12:30 a.m. – 10:30 a.m., Banner will be offline while system upgrades are installed.

Primary ISP down for 2 hours

 ITS is investigating the cause of the outage that started at 10:44 PM for two hours.  All services are restored at this time.

Interconnections between MCN and Riverfront+Corktown

We have received notice from our ISP that there is a problem with both our interconnections to the Riverfront and Corktown campus.  We are awaiting a resolution at this time.

Planned Phone Outage - Saturday, April 18, 2026 - Very Short

There is a planned power outage scheduled for this Saturday morning which may take the McNichols phones offline for a very short period of time.  This is advance warning that may happen.

Limesurvey - Issue Resolved

The access issue to this solution is now resolved.

McNichols Phones Temporarily Offline

Due to the power outage in CHP (related to the construction project), the McNichols phones are temporarily out.  Those on Team’s phones are functional.

 

Facilities is working to restore power to ASAP at which time the phones will become active.

 

ITS

Riverfront WIFI Down

ITS is investigating all wireless connections down at this time and working to restore ASAP.

Banner Upgrades - March 28 from 12:30 a.m. – 10:30 a.m.

On Saturday, March 28 from 12:30 a.m. – 10:30 a.m., Banner will be offline while system upgrades are installed.

McNichols Campus Internet Down

As of 12:30 AM, MCN campus internet is down.  ITS is working with our provider to restore access ASAP.

Scheduled Website Maintenance – March 12, 10:00–10:15 AM

ITS will perform scheduled maintenance on several University websites on March 12 from 10:00 AM to 10:15 AM. The maintenance should be transparent to users, and no connection issues are expected.  If any unexpected issues occur, they are expected to last less than a minute.

Sites included in this maintenance:

business.udmercy.edu
chass.udmercy.edu
sacd.udmercy.edu
scad.udmercy.edu
healthprofessions.udmercy.edu
law.udmercy.edu
lawschool.udmercy.edu
optometry.udmercy.edu
eng-sci.udmercy.edu
dentalpatients.udmercy.edu
dental.udmercy.edu
dentalhygiene.udmercy.edu
udmercy.edu
cetl.udmercy.edu

If you experience any issues accessing these sites during or after the maintenance window, please contact the ITS Help Desk.

Banner Upgrades - February 7 from 12:30 a.m. – 8:30 a.m.

On Saturday, February 7 from 12:30 a.m. – 8:30 a.m., Banner will be offline while system upgrades are installed.

Holden and Shiple WIFI Partially Down

Many access points in these two buildings are presently down.  ITS is working to restore access ASAP.