If you receive an email like, the one below, be assured that it is not from ITS or the Help Desk. This is a HOAX and an attempt to gain access to your credentials. The email will have a priority of Confidential, making it seem to be an officcial communication.
If you find this email in your inbox, mark it as spam. This will insure any future emails being sent from that address will be directed to the Junk Mail folder.
From: Office 365 [mailto:firstname.lastname@example.org]
Sent: Thursday, June 01, 2017 8:15 AM
To: Karen Martin
Subject: You have receive an important document.