Issue with TC just noticed

ITS is investigating the problem. Please hang tight.

Happy Thanksgiving

The University is on official Thanksgiving break.  While we take the time to give thanks, we will be watching the systems from remote locations.  If issues arise, please let us know via this blog and we’ll work to resolve them.

 

Where would we be without Technology?  Just another item to be thankful for.

Network Issue Resolved

The issue is now resolved and all internet traffic should properly flow.

Internet Issue

For those attempting to reach campus electronically, there is a short-term problem we are working to correct. We hope to resolve this within the hour.

Sorry for the interruption in service.

Network Issues Noticed

We have noticed some network performance issues related to several services. The network team is investigating the matter. The issues appear to have started around 3:00 pm.

Converging @students.udmercy.edu into the TC Portal Announcement

 

As previously announced, UDM’s legacy Communigate e-mail solution (students.udmercy.edu) will soon be retired and in its place will be the integrated TitanConnect portal e-mail solution (tc.udmercy.edu).

 

The TitanConnect portal e-mail solution provides students with an @udmercy.edu.  An @udmercy.edu account may be a more attractive address to use particularly once you have graduated and choose to continue to use your University e-mail account.

 

Students with legacy e-mail accounts who would like to centralize their e-mail on the TitanConnect portal may “marry” their @students.udmercy.edu account to their new e-mail account.  All new mail sent to a students @student.udmercy.edu account will be directed to land into the students TitanConnect portal e-mail account.

 

This is a one-time process.

 

The legacy e-mail address will remain in existence to ensure mail sent to the old address is redirected to the TitanConnect portal e-mail inbox.

 

Existing e-mail stored in legacy students@udmercy.edu account may be transferred into the TitanConnect portal e-mail account using Communigates “redirect” feature.

 

After marrying an account together, it is strongly recommended to establish a Communigate redirect rule just in case new messages mistakenly land in the legacy e-mail inbox.

 

To perform the linking/marrying process you must know in advance:

1.       Your TitanConnect user code and password

2.       Your Communigate user code and password

 

If you do not know your TitanConnect password, go to http://tc.udmercy.edu and click on the “forgot password” feature.  Answer your own security questions to reset your password.

 

If you do not know your legacy Communigate password you will need to stop by the ITS Helpdesk in the Fisher building, Room 230, during Helpdesk hours of Mon-Thurs 8:30 am to 7:00 pm or Fri 8:30 am to 5:00 pm and present your UDM student ID to have this password reset.  The Helpdesk is closed on University holidays.

 

To perform the linking/marrying process go to https://www.udmercy.edu/mailmap/  (note the https).

 

If you have questions about this process, please feel free to submit a ticket into the http://helpdesk.udmercy.edu system or contact helpdesk@udmercy.edu or visit the helpdesk in person during standard business hours or use the Helpdesk’s IM solution available during standard business hours at http://it.udmercy.edu.

 

Members of the ITS department will be available in C&F10 on Tuesday, November 24, at 1:00 pm for Q

YouTube Performance Feedback

A week or two ago, ITS implemented some improved bandwidth adjustments that were believed to address the sluggishness and buffering with YouTube.  We would appreciate hearing any feedback you may have regarding the performance of YouTube on campus via wired computer or wireless.  If you can share the location and approximate time where you have had success or problems that would be Helpful to ITS.  (i.e. WIFI in the Quads at 3amish, Office in Briggs at 10:00 am,  WIFI in Student Union around 2pm ish)