RESOLVED - Corktown Clinic Building - Power Outage

Power to the Corktown Clinic building went out and ITS is working with Facilities to restore IT services once power is back in place.

COMPLETED - Internet Maintenance Scheduled for Sunday, October 20, 2019 at 10:00 PM

Please be advised the University’s primary internet service provider will be performing maintenance this Sunday, October 20, 2019 at 10:00 PM on equipment that will temporarily take us offline.  The outage is expected to last two hours however, should the maintenance work complete earlier service will be restored at that time.

McNichols resident students will continue to be able to use the internet on campus during this outage.

WIFI users on the McNichols campus will be able to use the internet on campus as well.

Riverfront campus users will be able to use the internet from Riverfront as well.

Services including www.udmercy.edu, my.udmercy.edu, blackboard.udmercy.edu and others will be offline during this time.

University phones will remain online and available.

Updates will be provided on our outage blog at:  https://udm-its.blogspot.com.

ITS

RESOLVED - All University Sites Down - ETA 10AM

The internet connection into the University is temporarily down.  ITS is investigating and working to restore services ASAP.

You may still encounter issues logging into the Blackboard environment.

Email access should be fine.

RESOLVED - Blackboard Site Down

The University is invetigating an outage of the hosted blackboard site.  As soon as we have more detail from Blackboard we will be in touch.

COMPLETED - Self-Service, Banner and Related Systems down for extended maintenance.

Enterprise systems will be offline starting Friday, September 27, 2019 at 12:00 PM for maintenance.
During this outage Office 365, Blackboard and other systems will continue to operate as they normally do.  The My Portal will remain online however the links to the services under maintenance will not function.

COMPLETED - Self-Service - Extended Maintenance Outage - Starting 9/27/19 at 12:00 PM

Please be advised Self-Service will be offline starting Friday, September 27, 2019 at 12:00 PM for maintenance.  This will be an extended outage and will likely run sometime into Sunday.  Should the maintenance effort complete earlier, Self-Service will be made available at that time.

During this outage Office 365, Blackboard and other systems will continue to operate as they normally do.  The My Portal will remain online however the Self-Service link will not function until maintenance has been completed.

For up-to-date information on this outage, please see the outage blog at: https://udm-its.blogspot.com/

ITS

COMPLETED: Cascade Maintenance Beginning Friday, September 20th @ 5:30 pm

Cascade services will be taken offline beginning at 5:30 pm on Friday, September 20th for scheduled maintenance.  Service should be restored by 11:00 am Saturday, September 21st.  Please monitor this blog for updates.

UPDATE:  Maintenance has been completed.  If you experience any service issues, please submit a support ticket at https://hd.udmercy.edu