Early this afternoon, some university internet services started to fail due across multiple campuses. Our internet service provider reported there was a splice to the fiber lines for several providers (three of which we use) that are impacting a number of schools and businesses within the City of Detroit. The ISP’s have repair teams onsite and are working as expeditiously as possible to restore services to the region.
At this time:
On the MCN campus we do have WIFI services and internet services with the residence halls working. Phones are working.
On the Corktown campus we have internet services working but phones are not working.
On the Riverfront campus phones are working but not the internet.
On the Novi campus, internet services are not working but phones are working.
ITS will continue to provide updates to our outage blog located offsite at: https://udm-its.blogspot.com/
Remotely hosted services including Office 365, Blackboard and my.udmercy.edu portal are functional. Banner and other VPN services are down.
We apologize for the inconvenience at this time and are working with our ISP partners to restore services as quickly as possible.
ITS
6 comments:
2025-04-23 03:00:03: Fiber crews continues to work on repairs to the pipe on one end. Splicers continue to prep the case at the other end. Once the pipe is finished being repaired, crews will begin pulling new cable. There is currently no ETR.
Update - 2025-04-23 07:20:31: Splicing work for active services is underway and 11:00 AM ET has been provided as the estimated time of restoral. Alerts appear to be clearing.
We are seeing some of our services restored such as Corktown phones but have not seen the primary MCN connection restored yet.
Services restored on the MCN, Novi and Riverfront campuses. Lingering issue at Corktown.
All systems fully restored as of yesterday 11:00 AM.
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