First off, we apologize for the lengthy delay in getting the e-mail system back up for students. The process took a lot longer than our original projections but was absolutely necessary to complete to avoid expected major hardware failure at an unpredictable period of time. A failure after this weekend would clearly impact students dealing with the end-of-term issues.
A message has been sent to all faculty so they know that there was an issue with this method of communication.
The upgrade has placed the student e-mail system on a new server with a significant amount of disk space.
ITS has upgraded all accounts to a 25Meg quota. This was long overdue.
Over 14000 accounts were transitioned and converted onto the new server. Approximately 36 had technical issues that ITS is in the process of resolving. If you encounter problems accessing your account, you may be one of the 36. We are continuing to work through the night to address these remaining accounts.
You should know that every message will appear as if it has yet to be read. This is true even for messages that had already been read.
You may also discover that you may need to make adjustments to your settings for the display of the messages. By default, the messages may not display in the same order you had previously view them in.
If you have any questions or concerns, please feel free to contact the Helpdesk at 313.993.1500 or email@example.com. If you have complaints regarding the outage, please send those to the helpdesk as well and ITS will follow up with you.