Friday, January 05, 2007

Yahoo Issue Resolved

After much work to bring this issue to a close, ITS-Networking has implemented a solution that we believe will result in the delivery of e-mail from the @udmercy.edu and @students.udmercy.edu accounts to @yahoo.com accounts.

In working to resolve this issue, it has been discovered that Yahoo has changed their policy for receiving messages and only accepts a certain number of messages at a time per sending domain.

Messages sent to Yahoo sit in a queue until delivered or time-out after a 2-4 hour period of failed delivery time.

To ensure @udmercy.edu and @students.udmercy.edu messages are delivered to Yahoo, all @yahoo.com messages are placed in a "persistent queue" that is not scheduled to time-out after several hours of attempts to deliver the message.

For Yahoo recipients incoming messages may be delayed.


All Yahoo recipients should be encouraged to add your @udmercy.edu or @students.udmercy.edu e-mail account to their address book. Taking this step, will ensure an @udmercy.edu message or @students.udmercy.edu message arrives in the inbox and not in the built-in Yahoo SPAM box.

If a Yahoo recipient reports to you that they have yet to receive your message, please ask them to check their SPAM folder for it and click the "this is not spam" button. Also, ask them to add your address to their address book.

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