Cascade, web calendar, blogs Maintenance Complete

Cascade, web calendar and blogs will be off line beginning at 10:00 a.m. January 5th for hardware replacement. We will update as the work progresses.

1:00 p.m. Full backups have completed and hardware replacement has started.

3:15 p.m. All services have been restored.

Cascade, Web Calendar, Blogs Hardware Issues

The hardware fixes applied by the vendor yesterday did not completely resolve the problems. We will be working with the vendor again today. Cascade, web calendar and blogs will need to be taken off line again while work is completed. We will update when we have exact timing on the repairs.

Cascade, Web Calendar, Blogs Maintenance Complete

Cascade, web calendar and blogs are back online. Hardware replacement has been completed. We will continue to monitor server to insure the repairs have resolved the errors.

Cascade, Web Calendar, Blogs Maintenance

Cascade, web calendar and blogs will be off line beginning at 1:30 p.m Monday January 4th for approximately 2 hours to replace faulty hardware.

APECS and Weblink are available 9:13 AM 1/4/2010

Apecs and Weblink are now available for use. Thank you, ITS Dept.

Happy New Year - System Status for APECS, Hotmail, Blogs/Calendar/Cascade

During the break, several systems experienced technical difficulty.

 

Apecs was reported down and will be looked at first thing Monday.

 

Hotmail is still blacklisting @udmercy.edu and the team will work to clear our good name as quickly as possible.

 

Blogs/Calendar/Cascade were down for short periods of time during break but brought back online by dedicated staff who had to come on-site.  A more permanent repair is needed on this server and will be scheduled as quickly as possible.

 

If you are aware of additional issues, please let ITS know via comment to this blog or by contacting the Helpdesk.

 

 

 

 

 

Merry Christmas and Happy New Year - Issues during break, comment them here

The Information Technology Services department wishes all a very Merry Christmas and a Happy Y2K+10 years!

From 12/23/09 at 5:00 PM to 1/4/09 at 7:30 AM all of UDM systems will be on auto-pilot.  While you are enjoying the break, the ITS staff will also take some “downtime”.

During this period all websites, Blackboard server, TitanConnect Banner, APECS, e-mail servers, file servers, the phone system and our cable stations will run as normal.  In the event there is a technical problem, you may report it to ITS by posting a comment on the ITS blog at http://udm-its.blogspot.com.  When you post a comment on the blog, an ITS staff member is immediately notified by pager.  We will try to reach the appropriate staff person to attempt to resolve the problem and we will use the ITS blog as the place for two-way communication.  By using the blog, everyone has the opportunity to see two-way communications on reported issues and the current status.

Tickets submitted into the Helpdesk system will be periodically looked at, as well as messages on the Helpdesk phone line listened to, and answered when possible or upon return to campus.

If you have availability while off and access to a computer, here are a few things you could do on UDM’s systems.

1.       Update your address information in TitanConnect Self-Service.

2.       Students who have not already done so, should “marry” their @students.udmercy.edu account to their new @udmercy.edu account.

3.       If you have an open tickets in the ITS Helpdesk system and need to respond with a status update, please update your tickets at http://helpdesk.udmercy.edu.

4.       Empty your TitanConnect e-mail Trash.

5.       Download the UDM screen saver available from the it.udmercy.edu page and install it on your PC computer or give it to a friend.

6.       Review the tips and documentation available at http://it.udmercy.edu related to various IT solutions at the University.

7.       Register for emergency alerts at http://www.udmercy.edu/publicsafety/ealerts/.  If you live outside of Wayne County, use UDM’s street address.

8.       If you have not already done so and are eligible to register, register for your Term II and III classes on http://tc.udmercy.edu

9.       Reset your security questions and answers in TitanConnect to something more secure and something that you will not forget.

Happy Holidays,

ITS