Wednesday, April 02, 2008

Update on E-Mail/Spam Situation

We regret this issue is continuing to drag on but we are working to get it resolved as quickly as possible.  The problem stems somewhat from our work to get the Emergency Notification System e-mail messages automatically coming into the University and delivered to all users.

 

In getting our existing solution to accommodate this, we added a “front door” system in front of our SPAM solution.  Our front door system takes in all e-mail and validates sender credentials.  Messages sent from a valid sender are then transferred over for SPAM analysis.  It is this “transfer” where our problem exists.  Messages are not being transferred at the normal or acceptable rate.  Messages come across approximately at a rate of 4,000-8,000 per hour.  We should be seeing 30,000-55,000 per hour.  We are working with our solutions provider to resolve the matter.

 

Please stay tuned for more info on this.

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