As many know, the University began to experience a problem with voice-mail system this past Friday as posted on the outage blog on http://it.udmercy.edu (which is also available directly at http://udm-its.blogspot.com). Technically, the problem lies not with the voice-mail system but the hand-off of the call from our Centrex system to our voice-mail system. Centrex is not properly passing the calls to the voice-mail system. One quick work-around for those who need to get into their voice-mail box, dial the full 9,993-6440 to enter directly into the voice-mail system.
Along with this hand-off problem, we are also experiencing problems using 5 digit dialing.
AT&T was on-site Friday and returned today to continue to work on the situation. No additional information is available at this time.
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