In this situation e-mails that were sent to the UDM's mail server which was not reachable would have been returned to the sender.
The sender's e-mail system may have kept the messages in their outgoing queue for delivery at a later date or may have provided an undeliverable message to the original sender. Some e-mail systems notify the original sender and some do not. Some e-mail systems will try to resend the message for up to a week and some do not.
We would suggest that if you were anticipating receiving an e-mail but did not get it once e-mail was flowing into UDM, contact the sender and ask them to retry sending it again.
Feel free to review this blog for the amount of downtime TitanConnect has experienced; the perception of downtime may be far greater than the reality.
With the ongoing incident, the issue is not a TitanConnect problem but a separate mail routing system called Exim. Exim feeds e-mail over to TitanConnect and one can see how many would think this is a TC issue.
$30K is a lot of money - hopefully the education you obtain from the excellent faculty and the resources that are made available through many service areas are recognized as significant outcomes for the tuition paid.
I consider the faculty/class size the ONLY features of the University that justify the tuition. And, no, the perception is NOT greater than the reality. I would say, on average, I have at least one problem per week connecting to email. Stop making excuses for yourself by putting it back on the students.
Sorry, I didn't realize the censors would pick up on that word. Being that it wasn't a swear/curse word or profane I have no reason to know why you deleted the post. Therefore, I can only conclude you hate criticism and had to delete it because of your delicate collective ego.
Certainly my law school tuition isn't going to great facilities at the Riverfront Campus. I had assumed it was all going to McNichols, but it certainly isn't going to a functioning email system (which is down for the second time in as many days)
Two times in two days is a fact. Once per week is more of an individual issue and not a university-wide issue all users experienced.
Let us know when those once per week issues arise and we'll help diagnose the situation to avoid that.
Per prior communications, upgrades after Christmas will result in some up and down time for the e-mail system. Those times will be posted on this blog.
My opinion? Sure. You're absolutely right! I love making up email problems just to have something to be angry about!
More of an individual issue? You're right, I have no idea how to sign into my email after attending UDM for years.
This is pretty typical from IT whenever I see a complaint. The perception of the problem "may be far greater" than it really is; or the issue is more of an "individual" one.
Honestly, that dismissive attitude toward accountability is nearly funny. I am truly impressed.
Keep up the good work everyone.
Lastly, stop blaming the students. I'm pretty sure anyone capable of attending University knows how to fill in two online fields and click a button. Maybe the issue in the IT department is the perception of competence is far greater than the reality.
11 comments:
What happens to all the emails sent to us during that stretch when it was down? Those are important emails!
Yes, please comment on the emails sent while it was down. Thank you.
In this situation e-mails that were sent to the UDM's mail server which was not reachable would have been returned to the sender.
The sender's e-mail system may have kept the messages in their outgoing queue for delivery at a later date or may have provided an undeliverable message to the original sender. Some e-mail systems notify the original sender and some do not. Some e-mail systems will try to resend the message for up to a week and some do not.
We would suggest that if you were anticipating receiving an e-mail but did not get it once e-mail was flowing into UDM, contact the sender and ask them to retry sending it again.
Nice to see our $30,000+ tuition goes to such a well functioning email system.
I thought the almight TitanConnect was supposed to solve all these problems??
Feel free to review this blog for the amount of downtime TitanConnect has experienced; the perception of downtime may be far greater than the reality.
With the ongoing incident, the issue is not a TitanConnect problem but a separate mail routing system called Exim. Exim feeds e-mail over to TitanConnect and one can see how many would think this is a TC issue.
$30K is a lot of money - hopefully the education you obtain from the excellent faculty and the resources that are made available through many service areas are recognized as significant outcomes for the tuition paid.
I consider the faculty/class size the ONLY features of the University that justify the tuition. And, no, the perception is NOT greater than the reality. I would say, on average, I have at least one problem per week connecting to email. Stop making excuses for yourself by putting it back on the students.
Sorry, I didn't realize the censors would pick up on that word. Being that it wasn't a swear/curse word or profane I have no reason to know why you deleted the post. Therefore, I can only conclude you hate criticism and had to delete it because of your delicate collective ego.
Certainly my law school tuition isn't going to great facilities at the Riverfront Campus. I had assumed it was all going to McNichols, but it certainly isn't going to a functioning email system (which is down for the second time in as many days)
You are welcome to your opinion.
Two times in two days is a fact. Once per week is more of an individual issue and not a university-wide issue all users experienced.
Let us know when those once per week issues arise and we'll help diagnose the situation to avoid that.
Per prior communications, upgrades after Christmas will result in some up and down time for the e-mail system. Those times will be posted on this blog.
My opinion? Sure. You're absolutely right! I love making up email problems just to have something to be angry about!
More of an individual issue? You're right, I have no idea how to sign into my email after attending UDM for years.
This is pretty typical from IT whenever I see a complaint. The perception of the problem "may be far greater" than it really is; or the issue is more of an "individual" one.
Honestly, that dismissive attitude toward accountability is nearly funny. I am truly impressed.
Keep up the good work everyone.
Lastly, stop blaming the students. I'm pretty sure anyone capable of attending University knows how to fill in two online fields and click a button. Maybe the issue in the IT department is the perception of competence is far greater than the reality.
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